Express Inn

The hotel is primarily noted for its extremely low cost, attracting guests who prioritize affordability above all else. However, it is overwhelmingly characterized by pervasive issues, including widespread pest infestations, significant cleanliness deficiencies, and serious safety concerns in the surrounding environment. Many guests report that the online images are highly misleading, creating a stark contrast with the actual conditions. It is best suited for very budget-conscious travelers or truck drivers seeking a minimal, no-frills overnight stop, who are prepared for significant trade-offs. Guests are strongly advised to manage their expectations regarding the property's condition and to prioritize personal safety by securing belongings and being aware of the immediate surroundings.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is largely negative, highlighting significant functional issues. While Wi-Fi is advertised, many guests report that the signal strength is too low to be usable, making it effectively pointless unless near the office. The air conditioning units are frequently described as broken or ineffective, with some guests noting they were falling off walls or emitting burning smells. Similarly, televisions often do not work, offering limited channels or no signal. Although some rooms may include mini-fridges and microwaves, these appliances are often reported as dirty, rusty, or non-functional. Guests also struggle with a severe lack of working outlets in rooms, making it difficult to charge devices. The pool, when mentioned, is consistently described as green and unusable, filled with trash. Overall, the available amenities are unreliable and often fail to meet basic expectations.

Cleanliness & Room Comfort
The most prevalent and alarming issue reported by guests regarding room comfort and cleanliness is the widespread presence of roaches and, in some instances, bed bugs. Guests describe rooms as filthy, with stained sheets and cigarette burns on bedding. Many reviews detail significant structural problems, including mold on walls and ceilings, holes in walls, and visible water damage. Bathrooms are frequently cited as being in terrible condition, featuring wobbly toilets, broken fixtures, and a general lack of cleanliness. Some guests also mention exposed wires and broken glass. While a few guests found the beds comfortable, the overall impression is one of extreme disrepair and unsanitary conditions. Noise levels from other guests and external activities are also a frequent complaint, disrupting rest.

Location & Accessibility
The hotel's location is a significant concern for many guests, frequently described as dangerous and unsettling. There are numerous reports of unsettling activity in and around the property, including individuals loitering, engaging in illicit activities, and creating a general sense of insecurity. Guests often express fear for their personal safety and the security of their vehicles, with some reporting theft attempts or siphoning of gas from cars in the parking lot. While some reviews note its proximity to a highway and various stores, making it accessible for quick stops, the overall environment is perceived as highly undesirable. The presence of loud individuals and frequent disturbances further detracts from the perceived safety and comfort of the location, making it challenging for guests to feel at ease.

Staff & Service
Guest experiences with staff and service are mixed, though some positive interactions are noted amidst widespread issues. A few guests commend the friendly staff at the front desk and the housekeeping team, describing them as helpful and accommodating, particularly in addressing immediate needs like providing clean rooms or extra supplies. Some appreciate the quick check-in process, even if conducted through a window. However, many reviews describe staff as absent, unresponsive, or unprofessional, particularly when guests attempt to report serious room issues or request refunds. There are instances where staff were perceived as rude or unhelpful, failing to resolve problems like lack of hot water or pest infestations. Overall, while individual staff members may offer good customer service, the consistency and effectiveness of service are highly variable.

Additional Information
Guests frequently highlight the hotel's strict cancellation policy, noting that refunds are often denied, especially if guests leave shortly after checking in, with some mentioning a specific 10-minute window for cancellations. This policy often leaves guests feeling trapped in unsatisfactory conditions, as they are unable to recover their payment despite the poor state of the rooms. The check-in process itself is unusual, often conducted through a window, sometimes described as bulletproof glass, rather than a traditional lobby, which contributes to the overall sense of insecurity and detachment. Some guests also mention that the hotel appears to host long-term residents, which can impact the general atmosphere and guest experience, adding to the unconventional nature of the stay.