Extended Stay America - Cleveland - Westlake

The hotel is often chosen for its spacious rooms equipped with a kitchenette, making it a practical option for extended stay guests and work travelers seeking self-catering facilities during their trips. Many guests consistently highlight the friendly and helpful staff as a significant positive, contributing to a welcoming atmosphere despite other challenges. The hotel's value proposition makes it suitable for individuals or families on a budget who prioritize in-room amenities over luxury. While the hotel offers a budget-friendly stay, guests should manage their expectations regarding overall upkeep and amenities. To enhance your stay, it is advisable to confirm your room type upon arrival and consider bringing personal air fresheners or additional cleaning supplies, as some guests have noted persistent odors and cleanliness concerns that can impact comfort.

Facilities & Amenities
The presence of a kitchenette in each room is a key feature, providing guests with a refrigerator, microwave, and stove, which is particularly valued by those on longer stays. However, feedback is mixed regarding the availability and cleanliness of kitchen supplies, with some guests needing to request items or finding them unwashed. Wi-Fi connectivity receives varied reviews, with some finding it reliable while others report frequent disconnections or slow speeds. The laundry facilities are available, though some guests have experienced issues with their functionality. A recurring concern is the condition and smell of the elevator, which many describe as unpleasant or slow. Additionally, some guests reported issues with in-room phones and televisions not working properly.

Cleanliness & Room Comfort
Cleanliness is a significant and frequently mentioned concern among guests. Many reviews highlight pervasive unpleasant odors throughout the hotel, including in hallways and rooms, often described as stale, smoky, or animal-related. Guests commonly reported issues with stained sheets, dirty floors, and general grime on surfaces, leading many to feel the rooms lacked thorough cleaning. Some reviews specifically noted the presence of mold in bathrooms and even insects or roaches in rooms. Room comfort is also impacted by uncomfortable beds and thin bedding. Noise levels are a frequent complaint, with guests experiencing disturbances from other rooms, children, and early morning vacuuming in hallways. Issues with bathroom maintenance, such as non-draining showers or broken fixtures, were also noted.

Dining & Food Quality
The hotel's breakfast offering is consistently described as minimal, primarily consisting of grab-and-go items. Guests typically find a selection of granola bars, muffins, and basic coffee. Many reviews express disappointment, noting that the options are very limited and often run out early in the morning, or that essential items like creamer or spoons are unavailable. The quality and variety of the breakfast are generally not considered satisfactory for a substantial meal, with some guests describing it as a "joke" or "not breakfast" at all. This limited selection often means guests need to plan for alternative morning meals, especially those on extended stays or with specific dietary needs, as the provided items offer little in the way of a fulfilling start to the day.

Location & Accessibility
The hotel's convenient location is a significant advantage, placing guests within easy reach of highways, various stores, and a wide array of restaurants. Many guests appreciate its proximity to key destinations such as the Cleveland Clinic and Crocker Park, making it a practical base for both medical appointments and leisure activities. The area is generally perceived as safe, and the hotel offers good accessibility to major routes like Interstate 90, facilitating travel to and from the property. While parking is available on-site, some guests have reported concerns regarding vehicle security. Overall, the location is a strong positive, providing easy access to local amenities and transportation links for exploring the surrounding area, making it a suitable choice for travelers prioritizing convenience.

Staff & Service
The staff at the hotel consistently receives high praise from guests, standing out as a major positive aspect of the stay. Reviewers frequently describe them as friendly, helpful, attentive, and welcoming, often going above and beyond their duties to assist guests with various needs. The check-in process is generally reported as quick and easy, contributing to a smooth arrival experience. Guests appreciate the staff's willingness to accommodate requests and their professional demeanor, even when faced with challenging situations or guest complaints regarding room conditions. Many highlight specific individuals for their exceptional service and knowledge of the area, indicating a dedicated team committed to providing a positive guest experience and making guests feel valued during their stay.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some note challenges with finding suitable outdoor areas and occasional pet-related odors. The property is frequently utilized for long-term stays, with many guests finding the weekly rates and apartment-like room setup suitable for extended periods, despite some reporting issues with inconsistent housekeeping for longer durations. A common technical issue mentioned is the unreliability of key cards, often requiring multiple attempts or reprogramming. Guests also frequently comment on the overall value for money, acknowledging that while the price is often affordable, it comes with certain compromises in terms of maintenance and amenities, aligning with expectations for a budget-friendly option.