Extended Stay America - Corpus Christi - Staples

This hotel is characterized by its spacious rooms equipped with kitchenettes, making it a potential option for extended stays and budget-conscious travelers seeking self-catering facilities. However, guests frequently report significant issues with overall cleanliness and pervasive pest problems, which often detract from the positive experiences with the hotel's staff. While the location is generally well-regarded, the advertised breakfast offerings are consistently described as minimal and misleading. For families or those planning longer visits, it is advisable to confirm the availability of kitchen essentials and be prepared for potential maintenance and cleanliness concerns upon arrival.

Facilities & Amenities
The hotel offers various facilities, though their condition and availability often receive mixed feedback. While kitchenettes are a key feature in rooms, many guests report a lack of basic utensils, dishes, or cookware, often requiring extra payment or requests. The swimming pool is frequently described as dirty, small, or unusable, disappointing many guests. The fitness center is available, but some note a lack of equipment like scales. Wi-Fi connectivity is inconsistent, with some guests experiencing inadequate or non-working service. Laundry facilities are generally found to be clean and functional. However, the elevators are a recurring point of concern, often reported as broken, sketchy, or unclean, and there are no traditional ice machines, only ice trays in room freezers.

Cleanliness & Room Comfort
Cleanliness and room comfort are major areas of concern for many guests. Rooms are frequently described as dirty, with sticky floors, stained carpets, and uncleaned bathrooms. Guests often report finding mold, trash under beds, and dirty or used towels. Pervasive pest issues, including numerous sightings of roaches in bathrooms and kitchens, and even ants swarming in beds and on floors, are widely reported. Some guests also mention bed bugs. While some find the beds comfortable, others describe them as too soft, hard, or crunchy, and sofa beds are frequently found to be broken or stained. Dim lighting, non-working lamps, and old televisions further detract from the overall room experience.

Dining & Food Quality
The hotel's dining options primarily revolve around its complimentary breakfast, which consistently falls short of guest expectations. Advertised as a free breakfast, it is widely described as a minimal "grab-and-go" offering, typically consisting of muffins, oatmeal packets, hot water, and coffee. Guests frequently report that these limited items run out quickly, often leaving nothing available, even early in the morning. The coffee itself is sometimes noted as being of poor quality or unavailable. Many guests feel that the breakfast is misleadingly advertised, as it does not resemble a standard continental breakfast and there is no proper eating area provided.

Location & Accessibility
The hotel's central location is a significant advantage, frequently praised by guests for its convenience and accessibility. It offers easy access to major roads and is situated near a variety of restaurants, shopping centers, and local attractions. Its proximity to a hospital is also highlighted as beneficial for some travelers. While most guests find the location to be safe and convenient, some have noted concerns about the surrounding area. Parking is generally considered easy and available, with some guests appreciating the absence of daily parking fees, though one review mentioned "poor parking."

Staff & Service
The staff at this hotel consistently receives high praise from guests, standing out as a major positive aspect of the stay. Guests frequently describe the team as exceptionally friendly, helpful, understanding, and professional. Many highlight their attentiveness and willingness to accommodate requests, contributing to a positive overall experience. The check-in and check-out processes are generally reported as smooth and quick. However, feedback regarding housekeeping services is largely negative, with guests often reporting a lack of daily cleaning, difficulty in obtaining fresh towels, and trash not being removed from rooms.

Additional Information
Guests should be aware that while the hotel is pet-friendly, finding suitable outdoor areas for pets can be challenging. A recurring issue is the unreliability of key cards, which frequently deactivate, requiring guests to return to the front desk for reprogramming. Despite the presence of kitchenettes in rooms, guests often find that basic kitchen essentials like dishes and cookware are not provided and may incur an extra charge if requested. Furthermore, some guests have reported difficulties in obtaining refunds for unsatisfactory stays, even when significant issues were encountered. The hotel is often chosen for long-term stays, with some guests finding it suitable for extended periods.