Extended Stay America - Fort Wayne - South

This hotel is often chosen for its kitchenette-equipped rooms, featuring full-size refrigerators and stoves, making it a practical choice for long-term guests and budget-conscious travelers seeking self-catering options. Its location is frequently highlighted as convenient, particularly for those visiting nearby hospitals or exploring local shopping and dining areas. While some guests find the accommodations comfortable and spacious, others report significant issues with cleanliness and maintenance, suggesting a highly inconsistent experience. The staff receives mixed reviews, with many praising their friendliness and helpfulness, though some encounters are described as unprofessional. To ensure a smoother stay, guests are advised to manage expectations regarding breakfast offerings and to thoroughly inspect their room upon arrival, as conditions can vary widely.

Facilities & Amenities
The hotel's kitchenettes are a significant draw, equipped with a full-size refrigerator, two-burner stove, and microwave, providing ample space for preparing meals. Guests appreciate the convenience of an on-site laundry room with multiple washers and dryers. However, feedback on other amenities is mixed; Wi-Fi can be spotty, requiring some guests to use personal hotspots. The vending machines are often reported as non-functional or dispensing expired products. There is no ice machine; instead, guests are provided with ice cube trays which are frequently found empty. Issues with exterior door key card readers are common, sometimes leading to doors being propped open, and the elevator is often described as dirty and malodorous.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are highly inconsistent. While some rooms are described as clean and comfortable, many reviews highlight significant issues. Common complaints include dirty bathrooms, stained linens, dust accumulation, and various types of hair found in showers or on beds. Some guests have reported the presence of mold in showers, roaches, or even fleas. Rooms often show signs of wear, with missing baseboards, broken furniture, and dripping faucets. Bed comfort varies, with some finding them comfortable, while others report uncomfortable mattresses where springs can be felt. Noise levels are also mixed, with some guests experiencing quiet stays, while others are disturbed by noisy neighbors, barking dogs, or street noise. Housekeeping services are often noted as infrequent or non-existent for extended stays.

Dining & Food Quality
The hotel's dining options, primarily breakfast, consistently receive negative feedback. The complimentary breakfast is widely described as minimal and disappointing, often referred to as a "joke" or "bare bones." Offerings typically consist of oatmeal packets, nutrigrain bars, and occasionally muffins, which are often gone early. Coffee is available but frequently runs out before the stated end time, and is not refilled. Guests should not expect a substantial meal and are advised to plan for breakfast elsewhere if they desire more variety or a hot meal. There is no mention of other dining facilities or room service.

Location & Accessibility
The hotel's location is generally well-regarded by guests, offering convenient access to various points of interest. It is situated close to shopping centers and a variety of restaurants, providing ample options for dining and entertainment. Its proximity to hospitals, particularly Lutheran Hospital, makes it a suitable choice for medical visitors. The hotel also benefits from easy access to the highway and interstate, facilitating travel. While parking is available, some guests have noted challenges with long-term parking or accommodating larger vehicles with trailers. A few reviews mention narrow entrances that might pose difficulties for guests using mobility scooters.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the friendly staff and their helpful and accommodating nature, highlighting positive interactions during check-in or when requesting assistance. However, a significant number of reviews describe staff as rude, dismissive, or unprofessional, particularly concerning issues with room conditions or payment. The check-in process can be inconsistent, with some experiencing quick service while others face long waits or complications with reservations and deposits. Housekeeping is a recurring point of contention, often described as infrequent or inadequate, especially for longer stays. Maintenance requests are sometimes reported as slow to be addressed or completely ignored.

Additional Information
Guests should be aware of certain policies and recurring issues that may impact their stay. There are frequent complaints regarding room deposits, with some guests reporting that their deposits were not returned or were unfairly forfeited. While the hotel has a pet-friendly policy, some guests found it challenging to locate suitable outdoor areas for their pets. Despite advertising, the hotel does not offer long-term parking or an airport shuttle. Other notable issues include fire alarms going off unexpectedly, problems with vending machines dispensing expired items, and non-functioning exterior doors that compromise security. Some guests have also reported issues with unexpected credit card charges.