Extended Stay America - Long Island - Melville

This hotel is primarily characterized by its kitchenette facilities in each room, a feature that appeals to long-term guests and those seeking a more self-sufficient stay. While the presence of a kitchen is a notable aspect, guests frequently report issues with its functionality and the availability of necessary supplies. Feedback on cleanliness and staff service is notably mixed, with many expressing significant dissatisfaction regarding unpleasant odors and inconsistent service. The hotel's overall condition is often described as dated, contributing to a less than ideal experience for some. For those considering a stay, it is advisable to confirm the room's condition upon arrival, be prepared to request basic kitchen supplies, and anticipate potential noise disturbances from within the building or surrounding areas.

Facilities & Amenities
The hotel offers kitchenettes in every room, equipped with a stove, microwave, refrigerator, and sink, catering to guests who prefer to prepare their own meals. However, many guests report that these kitchen areas are often unstocked, requiring requests for essential items such as cookware, dishes, utensils, and even a coffee maker. The Wi-Fi service is available, though some guests experienced issues with its reliability or unexpected charges. A laundry room is provided for guest convenience, but the availability of machines can be limited. A significant recurring issue is the elevator, which is frequently reported as being out of service for extended periods, posing a considerable inconvenience, especially for guests with mobility challenges or heavy luggage. Additionally, the hotel often lacks an ice maker, and vending machines are noted for their high prices.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied. While some guests found their rooms to be clean and well-maintained, many others reported significant issues, including sticky floors, stained carpets, hairs in the tub, and the presence of roaches or other bugs. A pervasive problem highlighted by numerous reviews is the presence of strong, unpleasant odors throughout the hotel, including cigarette smoke, marijuana, mildew, and other undefined smells in both the hallways and individual rooms. Bed comfort also receives mixed reviews; some found the beds comfortable, while others described them as hard or noted issues with the mattress. Noise levels are a frequent complaint, with disturbances reported from adjacent rooms, hallways, and outside the building, as well as from the heater/AC units. Rooms are often described as outdated, with old appliances and sometimes non-functional fixtures.

Dining & Food Quality
The hotel advertises breakfast, but guests consistently describe it as disappointing and very basic. The offering is typically a "grab-and-go" style, consisting of limited options such as small muffins, granola bars, oatmeal, and coffee. Many reviews express dissatisfaction with the lack of variety, noting the absence of fresh fruit, toast, milk, or creamer, leading to the perception that it does not constitute a substantial breakfast. There are no mentions of a full-service restaurant or in-room dining options, indicating that the hotel's food offerings are primarily limited to this minimal breakfast service.

Location & Accessibility
The hotel's location is generally considered convenient and accessible, with many guests finding it well-suited for their travel needs, including proximity to local businesses or attractions. Parking is available on-site, though some guests have noted concerns about narrow spaces or the general atmosphere of the parking lot. However, the surrounding area and the hotel's immediate vicinity receive mixed comments regarding safety and atmosphere. Some guests reported feeling uneasy due to the presence of various individuals congregating around the property, contributing to a perception of a less secure environment. Despite these concerns, the hotel's position near major roads and other establishments is frequently highlighted as a positive aspect for ease of travel.

Staff & Service
The quality of staff and service at the hotel is a point of significant contention among guests. While some reviews praise individual staff members for being friendly, helpful, and professional, a substantial number of guests report negative experiences. Common complaints include staff being rude, unhelpful, indifferent, or unprofessional. The check-in and check-out processes are frequently cited as problematic, with issues such as long wait times, payment discrepancies, strict ID requirements, and rooms not being ready upon arrival. Housekeeping services are noted as infrequent, often requiring guests to collect their own towels and linens from the front desk. Responsiveness to maintenance requests, such as issues with televisions, air conditioning, or hot water, is often described as slow or inadequate.

Additional Information
Guests should be aware of the hotel's pet policy, which allows animals but often includes a daily fee that may not be clearly disclosed upfront. There are also reports of strict rules regarding where pets can enter the building. A recurring theme is the requirement of a security deposit, typically $100, which many guests found surprising as it was not always communicated during booking, and some experienced difficulties with its timely refund. The hotel has undergone construction at times, which has contributed to noise and general untidiness in certain areas. Furthermore, some reviews suggest that the hotel accommodates long-term residents, which can influence the overall atmosphere and guest experience.