Extended Stay America - Lynchburg - University Blvd.

This hotel is often chosen for its spacious rooms featuring convenient kitchenettes, making it a practical choice for longer stays. Its convenient location directly across from Liberty University is a significant draw, particularly for university visitors attending events or for families with students. Many business travelers and long-term guests find the hotel suitable for their needs, appreciating the value and amenities for extended stays. The staff, frequently described as friendly and helpful, contributes positively to the guest experience. While some aspects of cleanliness and noise receive mixed feedback, the hotel's overall value proposition and accommodating nature are highlighted. To ensure a smooth stay, guests are advised to confirm specific hotel policies regarding early check-in or late check-out, and to be prepared for detailed ID verification procedures upon arrival.

Facilities & Amenities
Guests frequently highlight the convenience of the in-room kitchenettes, which are often described as spacious and well-equipped, allowing for meal preparation during longer visits. While some reviews mention a lack of initial kitchen supplies, guests can typically request items like dishes, utensils, and pans from the front desk. The hotel provides free Wi-Fi, which is generally reliable for both work and leisure. For guest convenience, laundry facilities are available, accepting both coins and Apple Pay. However, a recurring point of feedback is the absence of an ice machine within the building, requiring guests to seek ice elsewhere. Some rooms may also lack a coffee pot or hairdryer, which are standard in many hotels, and a few guests noted issues with non-working electrical outlets. The hotel's single entrance/exit is also a point of discussion for some guests.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed among guests. Many reviews praise the spacious rooms and report them as clean, with some mentioning comfortable beds and good air-conditioning. However, a significant number of guests express concerns about dirty carpets, stained bathtubs, and general lack of thorough cleaning, with reports of hair, sticky residues, and even roaches in rooms. Bad odors, including musty smells, marijuana, cigarette smoke, and even urine, are frequently mentioned as issues upon arrival. While some guests found the beds comfortable, many others described them as hard. Noise levels are also a common complaint, stemming from both highway traffic and other guests, though some found their rooms quiet. In-room amenities like a coffee maker or drinking glasses are sometimes noted as missing, and some guests reported issues with broken security latches or non-functional outlets.

Dining & Food Quality
The hotel's breakfast offering receives consistently negative feedback from guests, often described as extremely basic and disappointing. It typically consists of coffee, packaged muffins, instant oatmeal, and Nutri-grain bars, with no hot food or meat options available. Many guests feel this minimal selection does not constitute a proper breakfast and choose to dine elsewhere, highlighting a significant gap in the hotel's amenities for those seeking a more substantial start to their day. The breakfast items are usually available for "grab and go" in the lobby during limited hours, which some guests found inconvenient. There is no mention of a full-service restaurant or in-room dining options, reinforcing the hotel's focus on extended-stay amenities rather than comprehensive food services. Guests are strongly advised to manage their expectations regarding breakfast and consider alternative dining arrangements if a more satisfying meal is desired.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, making it highly convenient for guests visiting the area. Its direct proximity to Liberty University is a significant draw, allowing for easy walking access to campus, which is particularly beneficial for university visitors attending events, games, or graduation ceremonies. Beyond the university, the hotel is well-situated near a variety of restaurants, shopping centers, and local attractions such as malls, bowling alleys, and even a zoo or ice skating rink. This accessibility makes it an ideal base for exploring the city. While the hotel's location right next to a highway is convenient for travel, some guests note that this can lead to noise from traffic, especially for light sleepers. Parking is available on-site, though specific details about cost or type are not widely discussed.

Staff & Service
Feedback regarding the staff and service is exceptionally polarized, with many guests offering effusive praise while others report highly negative experiences. Most guests commend the friendly staff, highlighting individuals like Shelly, Jason, Krystal, and others for their helpful and accommodating nature. Positive comments frequently mention quick check-in processes, staff going "above and beyond" to assist with various needs, providing local recommendations, and demonstrating genuine care, especially during difficult situations like power outages or personal challenges. However, a notable number of reviews describe certain front desk interactions as extremely rude, hostile, or unprofessional, citing issues with attitudes, unresponsiveness, and argumentative behavior. Some guests also expressed discomfort with strict ID requirements for all occupants, including children, and the photographing of identification. Overall, the quality of customer service appears to vary significantly depending on individual interactions.

Additional Information
The hotel operates with specific policies that guests should be aware of to ensure a smooth stay. It maintains a pet-friendly policy, which is appreciated by many travelers, although some note challenges in finding suitable outdoor areas for pets. The maid service policy is different from traditional hotels; rooms are typically cleaned only after extended stays (e.g., 7 or 14 days), with guests responsible for trash removal and requesting fresh linens or towels at the front desk. The hotel enforces quiet hours and has a single entrance/exit for security, which some guests found inconvenient. Strict ID requirements are in place, often requiring identification from all adult occupants and sometimes even children, with IDs being photographed. Some guests reported issues with the laundry hours being restrictive. These unique operational aspects are important for guests to understand before booking.