Extended Stay America - Seattle - Bothell - West

This hotel is a popular choice for extended stay guests and business travelers, offering the unique advantage of fully equipped kitchenettes that provide a home-like experience. Its convenient location near major highways and local amenities makes it ideal for those seeking easy access to the area. Many guests highlight the exceptional staff as a standout feature, consistently praising their warmth, professionalism, and helpfulness. The hotel also caters well to families and individuals with pets, thanks to its accommodating pet-friendly policy. While generally offering a quiet atmosphere, guests planning a stay should be aware that kitchen supplies like dishes and coffee makers often need to be requested upon arrival, and the property is undergoing renovations, which may impact certain facilities.

Facilities & Amenities
The hotel offers practical amenities designed for longer stays, with kitchenettes being a primary feature, though guests frequently need to request basic items such as dishes, coffee makers, pots, and silverware from the front desk. A well-regarded laundry facility provides convenience for guests. Wi-Fi is generally reliable for work and personal use, although some users reported occasional spotty connections with extended service. Parking is consistently described as ample and easily accessible. However, a significant and recurring concern is the functionality of the elevators, which are often reported as broken or out of service, posing difficulties for guests, especially those on upper floors. Additionally, some guests noted the absence of luggage carts and a public restroom in the main lobby, which can be inconvenient upon arrival or departure.

Cleanliness & Room Comfort
Feedback on cleanliness is highly mixed; while some guests found rooms spotless and well-maintained, a notable number reported issues such as dirty floors, dust, crumbs, stained carpets, and unpleasant odors like mustiness, sewer gas, or pet urine in rooms and hallways. Room condition also varies, with some finding accommodations spacious and comfortable, while others noted signs of wear, including holes in carpets, rusting appliances, non-functional lights, and broken TVs. Bed comfort received varied reviews, with some praising the comfortable beds while others found them uncomfortable or worn. Noise levels are generally quiet, especially at night, but rooms near elevators or with loud AC units can be disruptive. Basic in-room amenities like hairdryers and hangers are often missing and need to be requested.

Dining & Food Quality
The hotel's complimentary breakfast is a consistent point of disappointment for many guests, who describe it as minimal and far from a traditional offering. It typically consists only of coffee, tea, pre-packaged muffins, granola bars, and instant oatmeal, leading many to feel that the advertising is misleading. There are no other on-site dining facilities such as a full restaurant or bar available for guests. However, the hotel's strategic location is a significant advantage for dining, as it is surrounded by a diverse selection of restaurants and eateries. Guests appreciate the convenience of having numerous options, from casual to more upscale establishments, all within easy walking distance or a short drive, providing ample alternatives for all meals.

Location & Accessibility
The hotel is consistently praised for its excellent central location, which is considered a major advantage for guests. It offers easy access to major highways, significantly simplifying travel and commutes around the region. Guests highly value its proximity to a diverse range of restaurants, shopping centers, and other essential amenities, with many options conveniently located within walking distance or a short drive. The presence of a nearby transit center further enhances accessibility for those relying on public transportation. Parking facilities are generally described as ample and readily available, contributing to a smooth and convenient experience for guests with vehicles. Despite some general observations about the surrounding area, the hotel's immediate vicinity is considered well-situated and accessible for various needs.

Staff & Service
The staff is consistently highlighted as a major asset, receiving overwhelming praise for their exceptional helpfulness, warmth, and professionalism. Guests frequently commend their attentiveness and friendly demeanor, noting how they go above and beyond to ensure a comfortable and welcoming stay. The check-in process is generally described as quick and efficient, contributing to a smooth arrival experience. While the vast majority of interactions are positive, a few isolated comments mention staff being difficult to locate or exhibiting occasional unprofessional behavior. Housekeeping service, however, is noted to be inconsistent; for extended stays, rooms are not cleaned daily, and guests often need to proactively request services such as fresh towels, sheet changes, or trash removal, which can sometimes be delayed.

Additional Information
Guests should be aware that the property is undergoing renovations, which may affect certain facilities, including temporary closures of elevators for updates. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though some reviews indicate challenges with finding suitable outdoor areas for pets and occasional issues with pet dander if rooms are not thoroughly cleaned. For longer stays, housekeeping frequency is limited, typically occurring only once or twice a week or every 14 days, requiring guests to manage their own trash and request fresh linens. Additionally, while rooms feature kitchenettes, they are often not pre-stocked with dishes, cookware, or utensils, which must be requested from the front desk upon arrival.