Extended Stay America Select Suites - Columbus - Worthington

The hotel's kitchenette-equipped rooms stand out as a key feature, providing a practical "home away from home" experience for guests. This makes it particularly well-suited for long-term guests, business travelers on extended assignments, and families seeking self-catering options. Many guests highlight the exceptional staff as a major positive, consistently describing them as friendly, helpful, and attentive, contributing significantly to a welcoming atmosphere. The hotel's convenient location near various attractions and amenities is also frequently praised. While the property offers an affordable stay, guests should be aware that some aspects of the hotel are dated, and there are recurring concerns about cleanliness and security in the parking area. To enhance your stay, it is advisable to confirm the availability of kitchen supplies upon arrival and manage expectations regarding the complimentary breakfast offerings.

Facilities & Amenities
The hotel offers several facilities designed to cater to guests, particularly those on longer stays. A key feature is the kitchenette present in each room, equipped with a fridge, stove, and sink, which many guests find highly convenient for preparing their own meals. However, some reviewers note that kitchen supplies and utensils are not always readily available and often need to be requested from the front desk. Guests appreciate the provision of free Wi-Fi and satellite TV, though some report issues with the television functionality. A laundry room is available on-site and is considered a significant benefit by many, especially for extended visits. While a fitness center is advertised, several guests indicate that it is either non-existent or poorly equipped. There are also mixed reports regarding the presence of an ice machine, with some rooms only offering ice trays. The parking lot is spacious and free, but a notable concern among guests is the lack of security cameras, leading to reports of vehicle break-ins.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed among guests. While many reviewers describe their rooms as clean and comfortable, a significant number report issues such as stale smells, mold, mildew, dirty carpets, and general filth. There are multiple concerning mentions of bed bugs, which severely impacted some guests' stays. The bathroom areas specifically receive criticism for being dirty, having unpleasant odors, and showing signs of disrepair like peeling paint or broken fixtures. Room condition is often described as dated or run down, though some note recent cosmetic updates. The beds receive varied reviews; some find them comfortable and conducive to a good night's sleep, while others complain about uncomfortable mattresses with visible springs. Noise levels are a frequent concern, with guests reporting disturbances from loud neighbors, music, and hallway activity, particularly during late hours, impacting their ability to rest.

Dining & Food Quality
The hotel's dining offerings, specifically the complimentary breakfast, consistently receive negative feedback from guests. Many reviewers express disappointment, stating that the "breakfast" is minimal and falls far short of expectations for a typical hotel offering. It is generally described as a "grab and go" option, consisting primarily of coffee, tea, prepackaged muffins, granola bars, and instant oatmeal. Guests frequently note the absence of hot food items, juice, or milk for children, and there is no designated dining area or place to sit and eat. This limited selection leads many to conclude that the hotel effectively offers "no breakfast" or a "lousy" one, prompting them to seek external options for their morning meals. There is no mention of an on-site restaurant or room service in the reviews.

Location & Accessibility
The hotel's location is widely praised by guests for its convenience and accessibility. It is situated in an area that provides easy access to various attractions and amenities, including downtown Columbus, the zoo, and the Ohio State University campus. Guests appreciate its proximity to a wide array of shopping centers, restaurants, and movie theaters, making it simple to find entertainment and dining options within walking distance or a short drive. The hotel also offers easy access to major freeways, which is beneficial for travelers exploring the wider region or those on business trips. While there is plenty of free parking available on-site, a significant concern raised by multiple guests is the lack of security measures in the parking lot, with several reports of vehicle break-ins and a noted absence of surveillance cameras.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, standing out as a major highlight of many guests' stays. Reviewers frequently describe the team as friendly, helpful, attentive, and professional, often going "above and beyond" to assist with requests and resolve issues. Many guests feel genuinely welcomed and "like family," noting the staff's warm and personable approach. The check-in process receives mixed reviews; some find it quick and easy, while others report difficulties, including issues with ID verification and a lack of on-site staff during late hours, leading to locked doors and inability to access rooms. Housekeeping service is also a point of contention, with numerous complaints about rooms not being cleaned regularly or supplies not being replenished unless specifically requested. Despite these operational inconsistencies, the staff's overall customer service and willingness to accommodate are highly valued.

Additional Information
The hotel appears to cater well to long-term guests, with many reviewers indicating extended stays and appreciating the "home away from home" atmosphere. A notable policy is the pet-friendly accommodation, which is a significant draw for guests traveling with animals, though some mention challenges in finding suitable outdoor areas nearby. Guests should be aware that the hotel's front desk may not be staffed 24/7, with reports of the main entrance being locked and no personnel available during late night or early morning hours, which can cause considerable inconvenience for late arrivals or those needing assistance. There are also recurring mentions of water shut-offs for maintenance, which are sometimes unannounced or poorly communicated, leading to unexpected disruptions. Furthermore, some guests express concerns about the general security of the property, particularly regarding the parking lot, due to a perceived lack of surveillance.