Extended Stay America Select Suites - Grand Rapids - Wyoming

This hotel is particularly well-suited for long-term guests and pet owners, offering a kitchenette in each room that includes a full-size fridge, stove top, and microwave, providing a home-like environment. Its pet-friendly policy is a significant draw, making it a comfortable choice for those traveling with animals. Many guests, especially healthcare travelers and families, appreciate the attentive and helpful staff, contributing to a welcoming atmosphere. While some aspects of room comfort and cleanliness receive mixed feedback, the hotel's management and maintenance teams are frequently praised for their dedication. For an optimal experience, guests might consider requesting a room away from the highway to mitigate noise and should be prepared that standard amenities like coffee or dishes are not always provided.

Facilities & Amenities
The hotel provides convenient in-room kitchenettes equipped with a full-size fridge, stove top, and microwave, which are highly valued by guests, particularly those on extended stays. A 24-hour laundry room is available on the first floor, utilizing an app-based system for ease of use. Guests generally find the free Wi-Fi reliable, with an option to upgrade Wi-Fi speed for more demanding needs. The presence of air conditioning in rooms is appreciated, especially during warmer months, with some noting its effectiveness. The hotel is handicap accessible, and parking is generally available, though it can sometimes be full or icy. The elevator is mentioned as being slow, shaky, or occasionally out of order, which can be an inconvenience for guests.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Most long-term guests commend the hotel's efforts to maintain a clean environment, with housekeepers and maintenance staff receiving praise for their diligence. However, some short-term visitors report issues such as dirty floors, mold under furniture, roaches in rooms, and stained comforters or sheets upon arrival. Bed comfort also varies, with some guests finding the beds comfortable, while others describe them as having lumpy mattresses or being able to feel springs. Noise levels are a frequent concern, with guests reporting significant street noise from the nearby highway and audible disturbances from neighboring rooms, including loud conversations, barking dogs, and general movement. Some rooms also have issues with broken items like TVs, lights, or refrigerators, and slow drainage in bathrooms.

Dining & Food Quality
The hotel does not offer breakfast of any kind, which is a consistent point noted by guests. There is also no coffee available in the rooms or the lobby, requiring guests to seek these amenities elsewhere. Furthermore, the kitchenettes in the rooms, while present, do not come with complimentary dishes or cookware. Guests are informed that they need to bring their own or purchase them from the hotel, which some find inconvenient given the nature of an extended stay property.

Location & Accessibility
The hotel boasts a convenient central location, situated right off the highway exit (131), which provides easy access for travelers. This proximity also places it within walking distance or a short drive of numerous restaurants, including popular fast-food chains and local eateries, as well as various shopping areas. While the location offers excellent accessibility to amenities and transportation routes, the downside is the consistent street noise from the adjacent highway, which can be disruptive to some guests. Parking is available on-site, though some guests have noted that the lot can occasionally be full or have icy conditions during colder months.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the dedication of the management and maintenance teams, who are often described as going "above and beyond" to ensure a comfortable stay. The front desk staff is commended for their professionalism, quick responses to guest needs, and willingness to assist with various requests, including late check-ins and addressing room issues promptly. Guests appreciate the personalized approach, with staff often remembering names and making them feel like part of a family, especially for long-term guests. While a few isolated incidents of unresponsiveness or rudeness are mentioned, the overwhelming majority of reviews emphasize the positive and supportive interactions with the hotel team.

Additional Information
The hotel maintains a strong pet-friendly policy, which is a significant advantage for guests traveling with animals, and provides designated dog areas with bag dispensers for convenience. A 24-hour laundry room is available on the first floor, operating via an app-based laundry system, allowing guests to manage their washing needs efficiently. For those requiring faster internet, there is an option to upgrade Wi-Fi speed. The hotel is noted for its suitability for extended stay benefits, with some long-term residents even receiving mail service directly to the property. It operates as a non-smoking facility, with designated outdoor smoking areas. Some guests have raised concerns regarding the hotel's understanding and application of ADA laws concerning service animals.