Extended Stay America Select Suites - Lake Worth

This establishment primarily functions as a long-term residence, offering kitchenettes in its rooms, which is a key feature for guests seeking extended stays. However, the overall guest experience is significantly marred by pervasive issues, most notably a widespread roach infestation, frequent noise disturbances including fire alarms, and considerable safety concerns stemming from loitering and questionable activities in common areas. The hotel caters mainly to budget-conscious travelers needing temporary housing, individuals in transition, and workers in the area. It is generally not recommended for families or those expecting a traditional, comfortable hotel environment. To mitigate potential discomfort, guests should be prepared for significant noise and potential pest issues, and consider bringing their own essential amenities.

Facilities & Amenities
The hotel offers kitchenettes in its rooms, equipped with a refrigerator, microwave, and stove top, which is appreciated by guests on extended stays. However, the functionality of these appliances can be inconsistent, with some reporting non-working microwaves or mold inside refrigerators. Many rooms lack basic kitchen items like cups, spoons, plates, or pots, requiring guests to purchase them or pay an extra fee. Air conditioning issues, including units not cooling properly, are frequently mentioned. The elevator is often reported as broken or dirty, forcing guests to use unkempt stairwells. While Wi-Fi is available, its quality is often described as terrible. The property also lacks accessible laundry facilities and a functional vending machine, further inconveniencing guests. Luggage carts are available and found helpful by some.

Cleanliness & Room Comfort
A major and recurring complaint is the severe roach infestation throughout the property, with guests finding them in rooms, bathrooms, and even on beds. Beyond pests, many rooms are described as dirty rooms, with unclean linens, stained towels, and unsanitary bathrooms. A pervasive musty smell or strong smoke odor (cigarettes and marijuana) is frequently noted in hallways and rooms. Uncomfortable beds with visible springs are a common issue, leading to poor sleep. Low water pressure in showers and non-functional TV functionality are also reported. Noise is a significant problem, with frequent, unexplained fire alarms going off at all hours, loud guests, barking dogs, and disturbances from rooms above, making a restful stay challenging.

Dining & Food Quality
The hotel does not offer a traditional breakfast service. While some marketing materials might suggest a "grab and go breakfast," guests consistently report that this is not available. Similarly, there is no provision for coffee in the rooms or common areas, which is a notable inconvenience for many travelers. Guests needing food or beverages must rely on nearby external options or utilize their in-room kitchenettes, provided they have purchased the necessary cooking utensils and supplies.

Location & Accessibility
The hotel's convenient location near the highway access, medical center, and various shopping and nearby restaurants is often cited as a positive aspect, making it suitable for those needing easy access to these areas. However, this convenience is overshadowed by significant concerns regarding the surrounding unsafe neighborhood. Guests frequently report seeing loitering individuals, drug activity, and feeling insecure in the parking lot and common areas. The parking lot itself is often described as poorly lit and unkempt, with dog waste and trash. Despite its practical location, the overall environment detracts from the guest experience.

Staff & Service
Feedback on the staff is mixed. While some guests praise individual members, particularly the maintenance team and certain front desk service representatives, for being friendly staff, helpful staff, and professional, many others report negative experiences. Issues include unhelpful check-in process, staff being unavailable or rude, and a general lack of responsiveness to guest concerns. Complaints about staff ignoring requests for basic amenities like towels or toilet paper, or failing to address serious issues like pest infestations or noise, are common. The overall customer service is perceived as inconsistent, with some guests feeling disregarded or mistreated.

Additional Information
This property functions primarily as a long-term residence, with many permanent occupants, which contributes to a different atmosphere than a typical hotel. While it has a pet-friendly policy, guests report issues with dog waste not being cleaned up around the property. Room cleaning frequency is limited, often only every 14 days, and guests may be charged for linen changes. The security team is present, but their effectiveness in managing loitering and disturbances is questioned by some. Guests also report frequent key deprogramming issues, requiring repeated trips to the front desk. The hotel has undergone management changes, with some guests noting efforts to address pest control and property maintenance, though these efforts appear to be ongoing.