Extended Stay America Select Suites - Orlando - Convention Ctr - Sports Complex

The hotel primarily functions as an extended-stay property, offering in-room kitchenettes that appeal to guests seeking self-catering options for longer visits. Its strategic location makes it particularly suitable for convention attendees and theme park visitors looking for budget-friendly accommodations near major attractions. While some guests appreciate the convenience of these features, the overall experience is significantly impacted by widespread concerns regarding the hotel's general condition and upkeep. Many reviews highlight a stark contrast between expectations and reality, often citing pervasive issues with cleanliness and maintenance. This property is often chosen by long-term residents due to its apartment-style setup. To enhance your stay, it is advisable to manage expectations regarding the hotel's amenities and confirm room conditions upon arrival, as issues are frequently reported, and be prepared for a more basic lodging experience.

Facilities & Amenities
The hotel offers kitchenettes in its rooms, typically equipped with a refrigerator, microwave, and stove or hotplate, which is a key feature for guests planning extended stays or wishing to prepare their own meals. However, many guests report that these appliances are often old, rusty, damaged, or non-functional, and that essential cookware or utensils are frequently unavailable, requiring guests to purchase their own. While Wi-Fi is provided, its speed and reliability are often inconsistent, leading to connectivity issues. The property also includes laundry facilities for guest use. Despite some online claims, the hotel does not have a pool, which has been a point of disappointment for several visitors. The elevator is frequently noted for being slow, dirty, or out of service, causing inconvenience for guests.

Cleanliness & Room Comfort
Cleanliness and room comfort are significant areas of concern for many guests. Rooms are frequently described as filthy, dirty, and unkept, with pervasive musty, stale smoke, urine, or other unpleasant odors throughout the property and in individual rooms. Guests often report sticky floors that leave feet dirty, along with stained and frayed carpets. Bathrooms are a common source of complaint, citing mold, hair, dirty tubs, slow drains, broken fixtures, and a frequent lack of hot water. In-room amenities like televisions and air conditioning units are often reported as non-functional, and refrigerators and microwaves are noted for being rusty or damaged. A major recurring issue is the presence of roaches and other bugs, including bed bugs, found in various areas from rooms to common spaces. While some guests find the beds comfortable, others describe them as hard or having visible springs, and linens are often reported as stained or thin. Noise from other guests and the surrounding area is also a frequent complaint due to thin walls.

Dining & Food Quality
The hotel's advertised breakfast consistently receives negative feedback from guests. Many report that the breakfast is either non-existent or extremely limited, often consisting only of coffee, muffins, and oatmeal packets, frequently without accompanying items like bowls or sugar. Guests often describe it as a "grab-and-go" option with minimal variety and insufficient quantities to serve all guests, particularly if arriving later in the morning. There are frequent complaints that the promised breakfast is not delivered as expected, leading to significant disappointment and frustration. The lack of replenishment means items often run out quickly, leaving many guests without any breakfast options, forcing them to find alternative dining arrangements. This minimal offering often falls short of guest expectations for a hotel breakfast, prompting many to seek dining alternatives elsewhere.

Location & Accessibility
The hotel's location is consistently highlighted as one of its primary advantages. It is praised for being central and convenient, offering easy access to several key attractions. Guests appreciate its proximity to the Convention Center, making it a practical choice for attendees. The hotel is also noted for being within walking distance to SeaWorld and a short drive from other major theme parks and International Drive, as well as various restaurants and a bus stop. This accessibility to entertainment and business hubs is a significant draw for visitors. Additionally, the availability of free parking is a welcome benefit for guests traveling with their own vehicles, contributing to the overall convenience of their stay and easing transportation concerns.

Staff & Service
Feedback on staff and service is notably mixed. Most guests praise specific individuals at the front desk and maintenance for being friendly, helpful, professional, kind, and attentive, often going above and beyond to assist with requests and resolve issues. Many positive reviews highlight the quick assistance provided by certain staff members, making guests feel welcomed and valued. However, some guests report experiences with rude, unprofessional, or indifferent staff, particularly concerning slow check-in processes or absent front desk personnel, especially during late-night or early-morning hours. Issues with key cards not working are frequently mentioned, requiring multiple trips to the front desk. Housekeeping service is often described as non-existent for shorter stays or infrequent for longer ones, with guests sometimes required to bring their own towels to the front desk for washing.

Additional Information
This property appears to cater significantly to long-term residents, giving it the feel of a mini apartment complex, which can lead to a different atmosphere compared to a typical hotel. Guests frequently raise safety concerns due to the general environment, including reports of security gates being down and a lack of consistent front desk presence, particularly overnight. There are recurring issues with refunds and double-charging, especially for bookings made through third-party travel agencies, leading to financial frustration. While the hotel is pet-friendly, some guests note challenges in finding suitable areas for pets. The hotel's general condition suggests a need for significant updates and renovations, as many areas appear dated and worn. Guests should be aware that the hotel often falls short of amenities advertised online, such as a shuttle service.