Extended Stay America Select Suites - Orlando - Maitland - Summit Tower Blvd

This hotel is primarily suited for long-term guests and budget-conscious travelers due to its spacious rooms equipped with kitchenettes, offering a more apartment-like feel. While some guests appreciate the convenience of these in-room facilities, the hotel frequently receives strong criticism regarding its overall cleanliness and the rundown condition of its property. The staff often receives mixed reviews, with many praising their helpfulness, though others report issues with service. The hotel's location is generally considered convenient, but the immediate surroundings can be a concern for some. For those considering a stay, it is advisable to confirm the current availability and condition of specific amenities, as advertised features like breakfast and recreational facilities are often not as expected.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is largely negative. The swimming pool is consistently reported as being dirty, unmaintained, or permanently closed, leading to significant disappointment. Similarly, the fitness center is frequently noted as being closed or out of order. While rooms feature kitchenettes, guests often find them lacking essential cookware and utensils, sometimes requiring an additional charge or not being available at all. Appliances like stoves and refrigerators are often described as old, rusty, or non-functional. Wi-Fi connectivity is a common complaint, with many finding it spotty, weak, or prone to frequent disconnections. The elevators and public areas are frequently described as unclean, damaged, or emitting unpleasant odors.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms are major points of contention among guests. Many reviews describe rooms as filthy, with pervasive issues such as roaches, mold, stains on bedding and furniture, and unpleasant odors, particularly of cigarette smoke or mustiness. Guests report finding hair on towels, in bathtubs, and on counters. The overall condition of the rooms is frequently described as rundown and outdated, with peeling paint, damaged walls (including mentions of bullet holes), and broken fixtures like bathroom sinks that do not drain or showers with rust and peeling surfaces. While some guests find the beds comfortable, others report them as old and worn. Noise levels, particularly from upstairs rooms or barking dogs, are also a common complaint, impacting guest rest.

Dining & Food Quality
The hotel's dining options, primarily focused on breakfast, receive overwhelmingly negative feedback. Many guests report that the advertised breakfast is either not provided at all or is extremely basic, consisting only of pre-packaged items like muffins and granola bars, with limited or no coffee. This often leads to feelings of being misled, as the offerings do not meet expectations for a proper meal. There are frequent complaints about the lack of utensils or other necessary items for breakfast. The general consensus is that the hotel's breakfast is insufficient and does not align with what is typically expected or advertised, prompting many guests to seek food elsewhere.

Location & Accessibility
The hotel's location is generally viewed as convenient, offering easy access to highways, stores, restaurants, and nearby business areas. Guests appreciate its proximity to various amenities, making it suitable for those needing to be central to their activities. However, the immediate surroundings of the property raise significant concerns for many. There are frequent mentions of people lingering around the premises, and a pervasive smell of marijuana in hallways and outdoor areas, contributing to a feeling of unsafety for some guests. Despite these concerns, parking is generally available and considered ample by most visitors.

Staff & Service
The staff at this hotel receives mixed reviews, though many guests highlight positive interactions. Numerous reviews praise the friendly staff, their helpfulness, and attentiveness, particularly mentioning specific individuals who go out of their way to assist guests. However, a significant number of guests report issues with rude staff, an absent front desk (especially during off-hours), and slow response times to complaints or requests. Problems with overbooking and rooms not being ready upon arrival are recurring themes, leading to frustrating check-in processes. Guests also express dissatisfaction with misleading information provided regarding available amenities and policies, such as charges for towels or kitchen supplies.

Additional Information
A notable aspect of this hotel is the presence of many long-term residents, which contributes to its unique atmosphere and can influence the overall guest experience. The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, though some reviews mention challenges with noise from barking dogs. A recurring issue is the hotel's security deposit, which many guests are unaware of prior to arrival and often report difficulties in getting refunded promptly. The property is widely described as rundown and in dire need of major renovations, with guests frequently noting outdated facilities and general disrepair.