Extended Stay America Select Suites - Salt Lake City - Union Park

This hotel is often chosen for its convenient location and the unique offering of kitchenettes in its rooms, making it a suitable option for long-term guests and travelers with pets. While many appreciate the generally friendly staff, there are notable inconsistencies in service and cleanliness that impact the overall guest experience. The property's character is significantly shaped by its extended-stay nature, attracting a diverse clientele. For those planning a stay, it is advisable to confirm specific room amenities upon arrival and be prepared for potential variations in service availability, especially during off-hours.

Facilities & Amenities
Many rooms are equipped with kitchenettes featuring a stove, full-size refrigerator, and microwave, which is a significant draw for guests seeking a more home-like experience. However, a common point of feedback is that these kitchenettes are often unstocked, requiring guests to request or purchase essential items like pots, pans, dishes, and silverware. The hotel also provides laundry facilities for guest convenience. While Wi-Fi is available, some guests report it can be slow or requires a fee for improved speed. Parking is generally ample, with space for larger vehicles. Some guests note the absence of typical hotel amenities like an ice machine, with only ice cube trays provided in room refrigerators.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed, with a significant number of guests reporting issues. Many rooms are described as dirty or worn out, with complaints about stained sheets, hair on bedding, used towels, and uncleaned bathrooms, including the toilet and shower. Some guests noted dirty floors, dust, and splatter on surfaces, along with unpleasant odors. Room conditions can vary, with some mentioning chipped furniture, broken appliances like stoves or refrigerator shelves, and thin pillows. While some guests found the beds comfortable with clean sheets, others experienced scratchy sheets. Noise can be an issue due to thin walls, with reports of sounds from other guests and dogs barking. Bathrooms are often described as small or cramped, with low water pressure in the shower and leaking faucets.

Dining & Food Quality
The hotel's dining options are quite limited, with many guests describing the provided breakfast as minimal. It typically consists of pre-packaged muffins, NutriGrain bars, oatmeal packets, and coffee. Guests frequently report that these items are often unavailable or run out quickly, and there is a general lack of variety, with no milk, juice, or spoons provided. There are no in-room coffee makers in most units, which is a common point of inconvenience for guests. The hotel does not offer a full restaurant or room service, aligning with its extended-stay model where guests are expected to utilize their in-room kitchenettes or local dining establishments.

Location & Accessibility
The hotel boasts a central location that is highly praised for its convenience. It is situated close to I-215, providing easy access to various services, restaurants, shopping centers, and movie theaters. For skiers, the location is particularly advantageous due to its proximity to ski resorts and ski bus stops, though some walking may be required to reach the bus. Many rooms offer pleasant mountain views or valley views, enhancing the stay experience. While the location is generally considered safe and accessible, some guests have noted issues with the front door sticking or other entry points being locked, which can be inconvenient, especially during late-night arrivals.

Staff & Service
Guest feedback on staff and service is notably varied. Many guests commend the staff for being friendly, welcoming, helpful, and attentive, often going out of their way to assist with check-in, provide local recommendations, and resolve issues promptly. However, there are also significant complaints regarding staff availability, particularly during late hours, leading to long waits for check-in or even cancellations without notification. Some guests have reported encountering rude front desk staff or an unresponsive front desk when attempting to call for assistance. Housekeeping service is infrequent, typically occurring only every seven days, which can be inconvenient for shorter stays.

Additional Information
The hotel maintains a very pet-friendly policy, which is a significant advantage for guests traveling with animals, and many appreciate the staff's positive interactions with their pets. However, some guests have noted challenges with finding suitable potty areas and issues with dog waste around the property. There have been reports of difficulties with certain payment methods, such as specific credit cards not being accepted for deposits, leading to unexpected cancellations. Some guests have also mentioned that the hotel offers gift bags in exchange for positive reviews, which could influence the perceived overall ratings. The property's nature as a base for long-term guests contributes to a unique atmosphere, with some guests expressing security concerns or finding the environment unsettling at times.