Extended Stay America Select Suites - St. Louis - Westport - East Lackland Rd.

This hotel, designed for extended stays, features a kitchenette in each room, a key amenity for guests seeking self-catering options. It primarily caters to budget-conscious travelers, long-term guests, and families looking for affordable accommodation. While some guests praise the friendly staff and convenient location, many express significant concerns about the hotel's overall cleanliness and maintenance. Reviews frequently highlight issues with room condition and a general sense of disrepair. To ensure a smoother experience, guests are advised to confirm their reservation details upon arrival and be prepared for potential variations in room quality. The hotel's value proposition often comes with trade-offs in terms of upkeep and service consistency, making it a practical choice for those prioritizing cost and basic in-room facilities over luxury or pristine conditions.

Facilities & Amenities
The hotel offers kitchenettes in its rooms, intended to provide convenience for guests, though their functionality and cleanliness are frequently inconsistent. Many guests report issues with non-working stovetops, faulty electrical sockets, and a lack of basic kitchenware like dishcloths or utensils, impacting the ability to prepare meals. Connectivity can be a challenge, with some guests experiencing difficulties with Wi-Fi access and non-functional in-room phones. The televisions are often described as small or unreliable, with some only working intermittently. Access within the building can be hampered by a sometimes out-of-order elevator, and the key card system is a common source of frustration, often requiring multiple attempts or trips to the front desk. The lobby is noted as small with limited seating, and outdoor areas, including parking lots and walkways, are frequently described as unkempt with litter.

Cleanliness & Room Comfort
A predominant concern among guests is the hotel's cleanliness, with numerous reports of rooms being dirty, smelly, and poorly maintained. Many reviews describe unpleasant odors, including those of smoke, urine, or mildew, and mention visible stains on carpets and furniture. Instances of roaches and even bedbugs have been reported, significantly impacting guest comfort. Room condition is often described as run-down and outdated, with issues like non-working lights, ill-fitting bathroom doors, and damaged flooring. While some guests found the beds comfortable, others reported them as hard or having significant dips. Noise is a frequent complaint, ranging from loud music in the parking lot to persistent fire alarms going off at inconvenient times, disrupting sleep. Additionally, many rooms lack the ability to open windows for fresh air, and bathrooms often present issues such as clogged drains, stains, or missing amenities like shower curtains and hand towels.

Dining & Food Quality
The hotel's advertised breakfast offerings consistently fall short of guest expectations. Many reviews indicate that the "breakfast" is minimal, often consisting only of coffee, muffins, or oatmeal, rather than a substantial meal. Guests frequently express disappointment that a full breakfast is not provided as implied, leading to a feeling of false advertising. The designated breakfast area is often described as unappealing, small, and lacking proper seating, deterring guests from utilizing it. This limited selection and presentation mean that guests often need to seek out external options for their morning meals, adding an unexpected cost and inconvenience to their stay. The overall feedback suggests that the hotel's dining options are a significant area for improvement, as they do not meet the basic expectations for a hotel stay.

Location & Accessibility
The hotel's location is generally considered convenient, with easy access to nearby attractions, restaurants, and grocery stores, making it a practical base for exploring the area. It is also noted for its proximity to major roads, facilitating travel. However, a significant number of guests express concerns about the immediate surrounding area, describing it as "sketchy," "seedy," or "unsafe." Reports include observations of suspicious activity, unkempt outdoor spaces with litter, and a general sense of unease, despite the presence of a "police substation" sign nearby. While the location offers accessibility to amenities, guests are advised to be aware of the external environment. Parking is available, but the lots are sometimes described as poorly maintained or attracting undesirable activity, contributing to the overall perception of the area's safety.

Staff & Service
Feedback on the hotel's staff and service is notably mixed, with a strong dichotomy in guest experiences. Many guests highly praise the front desk staff for their friendliness, helpfulness, and professionalism, highlighting individuals who go "above and beyond" to assist with requests and resolve issues. These positive interactions often contribute significantly to a more comfortable stay, with guests appreciating the quick check-in process and attentive approach. However, a substantial number of reviews describe staff as rude, unprofessional, or dismissive, particularly when addressing complaints about room conditions or billing. Some guests report difficulties with reservations not being honored or a lack of assistance with key card issues, leading to frustration. The consistency of service appears to vary, with some guests feeling unsupported or encountering an indifferent attitude from certain team members.

Additional Information
The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, which is a notable convenience for many. However, guests should be aware of certain operational aspects that can impact their stay. There are recurring complaints regarding billing discrepancies and difficulties in obtaining refunds, with some guests reporting being charged multiple times or for rooms they did not occupy. The hotel also has a specific towel and linen policy that can be inconvenient; fresh towels and sheets are not provided daily for shorter stays, and guests may be charged for replacements or expected to wash them themselves. Furthermore, the front desk is not open 24/7, which can pose significant challenges for guests arriving late, needing assistance during overnight hours, or experiencing issues with room access when key cards deactivate.