Extended Stay America Suites Lawton Fort Sill

The hotel's most notable features are its convenient location near Fort Sill and the inclusion of kitchenettes in its rooms, making it a practical choice for guests on longer stays or those visiting for military graduations. This setup is particularly well-suited for military families attending ceremonies, as it allows for home-cooked meals and easy access to the base. Long-term guests and budget-conscious travelers also find the amenities appealing for extended visits. While the location and in-room cooking facilities are frequently praised, guests often highlight significant issues with cleanliness, the quality of the provided breakfast, and inconsistent service. To ensure a more comfortable stay, travelers are advised to manage their expectations regarding daily housekeeping and breakfast offerings, and consider bringing their own essential supplies like extra towels or kitchenware.

Facilities & Amenities
The hotel offers kitchenettes in its rooms, which many guests find highly convenient for preparing meals, especially during extended stays. However, the lack of readily available dishes, silverware, and cookware in the rooms means guests often need to request these items from the front desk, which can be inconvenient. While Wi-Fi is available, some guests report connectivity issues. The fitness center is mentioned, but reviews frequently note that the treadmills and other equipment are often out of order. A guest laundry room is provided, operating with cards or quarters, though guests mention a lack of a change machine. Additionally, ice machines are sometimes reported as broken, and the overall appearance of the building's exterior is generally positive, contrasting with the noticeable wear and tear found inside.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied, with many guests expressing significant disappointment. While some rooms are described as clean and quiet with comfortable beds, a substantial number of reviews report issues such as dirty carpets, stained sheets, unpleasant odors (including mold, animal urine, and cigarette smoke), and filthy bathrooms with dirty toilets, mold around tubs, and rusty fixtures. The mattresses are frequently criticized for being old, uncomfortable, too hard, or too soft. Furniture, including chairs and couches, often shows considerable wear and tear with torn upholstery. Noise from hallways, neighbors, and crying babies is a common complaint, impacting sleep quality. Housekeeping is not provided daily, and guests are often required to take out their own trash or pay extra for services.

Dining & Food Quality
The hotel's breakfast offerings consistently receive negative feedback from guests. What is advertised as "breakfast" is widely described as a "grab-and-go" selection, typically consisting of granola bars, small packaged muffins, and coffee. Many guests express disappointment with the lack of variety, noting the absence of juice, milk, or any substantial hot food options. There are frequent reports of items being out of stock or coffee not being available during the designated hours. Guests feel the breakfast is misleadingly advertised and does not meet basic expectations, often leading them to seek meals at nearby restaurants like Jimmy's Egg. The overall sentiment is that the breakfast is insufficient and fails to provide a satisfying start to the day.

Location & Accessibility
The hotel's location is a significant advantage, particularly for guests visiting Fort Sill, which is often just a short drive away. Its proximity makes it an ideal choice for military families attending graduation ceremonies. The hotel is also conveniently situated near various restaurants and shopping centers, providing easy access to dining and retail needs. Guests appreciate being able to walk to some nearby eateries. While the immediate surroundings are generally considered safe, some guests note that the area can be busy. Parking is available on-site, contributing to the overall convenience for those traveling by car. The central positioning allows for straightforward navigation to key points of interest in the area.

Staff & Service
Guest experiences with staff and service are notably mixed. While some guests praise the friendly and helpful front desk staff, highlighting their politeness and responsiveness to requests, many others report encountering rude, unprofessional, or unavailable employees. Issues frequently arise during check-in, with reports of long waits, system audits causing delays, and difficulties with key cards. The hotel's policy regarding towels and housekeeping is a major point of contention; guests are often required to pay extra for additional towels or daily cleaning, and must bring dirty towels to the front desk for exchange. Some guests also mention slow or absent responses to maintenance requests, contributing to an overall perception of inconsistent service quality.

Additional Information
Guests should be aware of several specific policies and features that impact their stay. The hotel has a pet-friendly policy, but some guests find the associated fees to be excessively high, including a substantial deposit and nightly charges. A recurring complaint is the hotel's strict no-refund policy, even for early departures or issues encountered during the stay. Unlike many hotels, there is no daily housekeeping service; guests are expected to take out their own trash, with potential fees for leaving it in hallways. Additionally, basic in-room amenities like coffee makers and dishes are not standard and must be requested from the front desk, often incurring extra charges for additional items like towels. The hotel also enforces a non-smoking policy, though some guests report persistent odors of smoke within the building.