Extended Stay America Suites - Louisville - Alliant Avenue

This hotel is particularly notable for its in-room kitchenettes, offering guests the convenience of preparing their own meals, a significant advantage for extended stay guests and families. The property is also highly regarded for its convenient location and the consistently friendly staff who strive to assist guests. While many appreciate the spacious rooms, some aspects of the hotel show signs of age. This establishment is well-suited for travelers with pets due to its accommodating policy, and for budget-conscious travelers seeking self-catering options. To ensure a comfortable stay, guests are advised to confirm specific room amenities upon check-in and consider bringing their own breakfast items, as the hotel's offerings are minimal.

Facilities & Amenities
The hotel provides kitchenettes in its rooms, equipped with a full refrigerator, microwave, and cook-top, allowing guests to prepare their own meals. While utensils and cookware are available upon request, some guests noted the need to specifically ask for these items. The fitness center is available, though some equipment may be outdated or non-functional, and sanitary wipes are not consistently provided. Guests frequently report issues with the elevator, noting it can be out of service or unclean. There is no swimming pool on the property, which is a point of disappointment for some. Additionally, ice machines are often unavailable, and vending machines may be broken or empty, impacting convenience. Wi-Fi is provided, but some guests experienced weak or unreliable signals.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room condition is mixed. Many reviews praise the rooms as clean and comfortable, highlighting comfortable beds and ample space. However, a significant number of guests reported issues such as stains on furniture and carpets, dust accumulation, and pervasive unpleasant odors in rooms and hallways, including smoke despite a non-smoking policy. Some rooms are described as having outdated decor and visible wear and tear, including damaged bathroom doors and holes in ceilings. Noise levels from neighboring rooms, hallways, or external sources like a trucking facility can be an issue for some. While air conditioning is generally effective, some units are inconsistent. Bathroom facilities, including shower heads and water temperature, received varied comments, and pull-out sofa mattresses are frequently described as uncomfortable and stained.

Dining & Food Quality
The hotel's breakfast offerings consistently receive negative feedback. It is described as a very minimal grab-and-go selection, typically consisting of coffee, muffins, oatmeal packets, and fruit bars. Many guests express disappointment that there are no hot food options, fresh fruit, or juice available, feeling that the advertised "breakfast" is inadequate and more akin to a snack. The quality of the items provided, such as stale muffins, is also a common complaint. Guests often recommend planning to purchase breakfast elsewhere due to the limited and unsatisfactory options provided by the hotel.

Location & Accessibility
The hotel benefits from a generally convenient location, making it easy to access and navigate. It is situated close to various stores and restaurants, providing guests with numerous dining and shopping options within a short distance. Its proximity to a major highway is a significant advantage for travelers, allowing for easy transit. The parking lot is described as ample and generally feels safe. While the immediate surroundings are considered good, some guests noted concerns about the general area outside the hotel's direct vicinity.

Staff & Service
The staff at this hotel consistently receives high praise for their friendly, helpful, and attentive demeanor. Guests frequently highlight the excellent customer service, noting that employees go above and beyond to assist with requests and make guests feel welcome. The check-in process is generally described as quick and efficient, with staff being accommodating even during late arrivals. Many reviews commend the staff's responsiveness to issues and their willingness to resolve problems, contributing significantly to a positive guest experience despite other hotel shortcomings.

Additional Information
The hotel operates with a pet-friendly policy, though a daily fee is applied, and some guests noted challenges in finding suitable outdoor areas for pets. A recurring point of concern is the infrequent daily cleaning service, with rooms typically cleaned only once every one to two weeks, which contributes to cleanliness issues. Guests also report frequent problems with the key card system, requiring multiple trips to the front desk for reprogramming or access to external doors. The overall impression for many is that the property is significantly outdated and in need of extensive renovations to improve the guest experience.