Hotel Extended Stay America Suites - Phoenix - Biltmore (Phoenix, USA)

Reviewers were upbeat about shared amenities like the handy on-site launderette and the pleasant outdoor swimming pool with hot-tub. The rooms were often described as spacious, comfy and clean. Those on extended stays enjoyed the fully-equipped kitchenettes, where they could prepare light meals. Budget-conscious reviewers frequently felt they got decent value for money thanks to the usually inexpensive room prices. Several guests mentioned that their rooms were quite quiet.

It appealed to diners that this hotel's location in the north-eastern Biltmore suburb of Phoenix was so close to lots of places to eat to suit all tastes and budgets. There were also handy bus stops, petrol stations and shopping options nearby. Drivers said the direct access to the Piestewa Freeway made it straightforward to get to beauty spots, sports arenas, museums, arts venues, shopping centres, casinos, golf courses and the airport. The free parking was another plus.

Travellers often said they dealt with pleasant, professional and obliging members of staff who provided a swift check-in and great customer care. Animal lovers liked the pet-friendly policy.

Several visitors sometimes voiced mild security concerns prompted by the sight of possible non-guests hanging around in parts of the property.

Pet odours and food smells plus stained linens and bathrooms that could have been more comprehensively cleaned were among the minor cleanliness issues faced by travellers in certain rooms. It disappointed some critics that the free housekeeping only came once a week. Maintenance grumbles focussed on dated decor, tired-looking furniture and ineffective air-conditioning.

The simple breakfast of coffee, fruit and muffins appealed to many guests, but some critics claimed it was lacking in food and drink options.