Extended Stay America Suites - Richmond - Glen Allen - Short Pump

This hotel is primarily designed for extended stays, offering a kitchenette in each room that allows guests to cook and feel more at home. Its convenient location near various amenities is a consistent highlight. While many guests appreciate the friendly and helpful staff, the hotel faces significant challenges with cleanliness and room condition, particularly concerning pest issues. It is often chosen by long-term guests and business travelers seeking an affordable, apartment-like setup. To ensure a smoother experience, it is advisable to confirm your reservation directly with the hotel prior to arrival and thoroughly inspect your room upon check-in.

Facilities & Amenities
The presence of a kitchenette with a stove and refrigerator is a standout feature, highly valued by guests for its convenience, though many note a lack of cookware or utensils. The hotel also provides a laundry room on-site, which is generally found to be clean and functional. For outdoor enjoyment, propane grills are available for guest use. While Wi-Fi is offered, some guests reported issues with access due to booking discrepancies. The overall impression is that the facilities cater well to longer stays, despite some missing in-room items.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is overwhelmingly negative. A pervasive issue is the presence of roaches and other bugs in rooms, bathrooms, and even refrigerators. Many guests describe rooms as dirty, with stained sheets and carpets, mold on walls or ceilings, and uncleaned bathrooms. Common complaints include broken fixtures, non-working appliances, leaking refrigerators, and missing door latches. Noise from neighboring rooms and slamming doors is frequently reported, disturbing sleep. Additionally, a strong, unpleasant smell, often a mix of smoke and cleaning chemicals, is a common concern. While some find the beds comfortable, others mention hard mattresses or stained bedding.

Dining & Food Quality
The hotel's complimentary grab-and-go breakfast receives consistently poor reviews. Guests describe it as very limited, typically offering only oatmeal packets and granola bars, with coffee sometimes available. A frequent complaint is that breakfast items are often not well-stocked or are completely gone early in the morning, leading to disappointment and a feeling of inadequacy compared to expectations for a hotel breakfast.

Location & Accessibility
The hotel's location is widely praised for its convenience. Situated in a business park, it offers easy access to various stores, shopping centers, and local markets, making it simple for guests to find necessities and dining options. Its proximity to food options and activities is a significant advantage for many travelers. While parking is available on-site, specific details regarding its cost or ease of use are not extensively highlighted in guest feedback.

Staff & Service
The staff generally receives positive remarks for their friendliness, professionalism, and helpfulness. Many guests commend the front desk associates for providing great customer service and being willing to go above and beyond to assist with requests or issues. However, some guests have reported instances of rude staff or dismissive management, particularly when attempting to resolve significant room problems. The check-in process can be complicated by reservation discrepancies, but staff are often responsive in trying to find solutions or provide requested amenities.

Additional Information
The hotel is frequently utilized for extended stays, with many guests appreciating its suitability for longer-term accommodation due to its apartment-like room setup. It maintains a pet-friendly policy, though some guests noted a scarcity of nearby grass areas for walking dogs. A recurring issue highlighted by guests is reservation problems, including instances of overbooking and rooms not being available upon arrival, causing considerable inconvenience. Guests should also be aware that a $50 deposit is typically required upon check-in, which some found unexpected or experienced delays in its refund.