Hotel Fénix Gran Meliá (Madrid, Spain)


Hotel Fénix Gran Meliá (Madrid, Spain)

About Hotel Fénix Gran Meliá

Gran Melia Fénix - The Leading s of the World is a luxury hotel situated opposite the new Madrid Casino, on the well-known Plaza de Colon. Rooms are equipped with a plasma TV with international channels, free Wi-Fi and iphone docking station. Suites are completely sound-proofed and some have king-size canopy beds, jacuzzi and panoramic views. A 24-hour gym is available on-site, as is a Thai Wellness Room; offering massage and treatments. Other services provided include; a hairdresser, personal shopper, babysitter, secretary and medical practitioner. The Caray Restaurant offers fine dining with an extensive wine list and the Dry Martini Bar by Javier de las Muelas is a cocktail bar popular with guests and locals-alike. Tea Time Corner is a unique spot where connoisseurs can sample over 45 blends of tea. Gran Melia Fénix - The Leading s of the World is a ten-minute walk from Gran Via and less than twenty-minutes from the City Centre, Retiro Park and Gardens and Prado Museum.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Calle de Hermosilla 2, 28001, Madrid, Spain

Rating overview

  • Location
    Excellent  9.2 / 10
  • Rooms
    Excellent  8.5 / 10
  • Service
    Excellent  9.1 / 10

Positive Reviews


Red Level upgrade worth every penny.

For previous guests who opted for 'Red Level', the upgrade was worth every penny; there is a dedicated reception and lounge, complimentary drinks (including Champagne upon arrival) and, of course, rooms with greater space, sought-after views and luxury ex


Knowledgeable staff.

The hotel is located close to a metro station and the Calle de Serrano- for high end shopping, and the friendly, knowledgeable staff will be more than happy to point you in the right direction. They take a helpful tack and are in no way pushy.


No shortage of choice.

The breakfast buffet served daily is vast; with almost every item you can think of available. Guests particularly enjoy the warm baked pastries, fresh fruit and hot dishes and like that breakfast service goes on for almost four-hours; allowing for both ea

Negative Reviews


Comes at a cost.

The hotel does offer a taste of luxury, however, this comes at a high cost. Some guests suggest certain items are overpriced, with the breakfasts and bar drinks mentioned most frequently. For others, though, the old adage 'you get what you pay for' applie


Missing items.

Perhaps surprisingly for a five-star hotel, there are certain items you will not find in your room; tea and coffee making facilities are not present and no bottled water is supplied. They can, of course, be provided upon request, but at an additional char


Compact in places.

Standard rooms are smaller in stature than other room types and guests sometimes find the bathrooms to be a little compact. The lifts, too, are not large; barely accommodating three guests, so be prepared to either climb the stairs or wait some time.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
  3. Hot tub
  4. Body treatments
Property amenities
  1. Business centre
  2. Café
  3. Entrance Hall/lobby
  4. Express check-in
For children
  1. Childcare
  1. Wheelchair accessible
Room amenities
  1. Balcony (upon inquiry)
  2. Ironing board
  3. Openable windows
  4. Television
Sports facilities
  1. Bike rental
  2. Fitness
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Calle de Hermosilla 2 , 28001 , Madrid , Spain
Telephone: +34 914 31 67 00 | Fax: +34 915 76 06 61 | 

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