Hotel Fürst Garden

This hotel offers a unique stay experience, characterized by its convenient self-check-in system using PIN codes, which many guests find efficient and modern. Its prime location makes it an excellent choice for event attendees visiting the Westfalenhalle or Signal Iduna Park, clinic visitors due to its proximity to the hospital, and sightseers looking to explore the city center. The hotel is particularly well-suited for solo travelers and couples seeking a straightforward, clean, and centrally located base for short trips. While the self-check-in is generally smooth, guests should ensure they receive their access codes in advance. Additionally, be prepared for limited on-site staff presence, especially in the afternoons, and note that parking directly at the hotel is very limited, often requiring the use of nearby public garages.

Facilities & Amenities
The hotel operates with a strong emphasis on self-check-in via a PIN code system, which most guests find convenient and hassle-free, though some report initial difficulties with code delivery or keypad entry. A significant point to note is the absence of an elevator, which can be challenging for guests with heavy luggage or those staying on higher floors, as the hotel spans several levels. While a coffee machine is provided in rooms, guests often find no capsules supplied or report the machines leaking. Televisions are available, but many reviews indicate issues with functionality, lack of channels, or only German programming. The hotel does not feature a bar or lounge area, nor are there fridges or irons in the rooms. However, complimentary water is a thoughtful touch, and Wi-Fi is generally available, though some guests experienced connectivity issues.

Cleanliness & Room Comfort
Guests generally describe the rooms as clean and well-maintained, though some specific instances of dust, cobwebs, or mold in certain rooms have been noted. The beds consistently receive high praise for being exceptionally comfortable, ensuring a restful night's sleep. However, the bathroom design is a recurring point of contention; many rooms feature sliding doors that do not fully enclose the space, leading to a significant lack of privacy and issues with water flooding the floor after showering. Some bathrooms have the sink located outside the main area, or the toilet is positioned uncomfortably close to the bed. Noise levels are generally low, especially in rooms facing the back, but some guests report noise from the stairwell. Other concerns include inadequate lighting and insufficient sockets, as well as dated carpeting and occasional maintenance issues like broken faucets or missing lightbulbs.

Dining & Food Quality
The breakfast experience is a standout feature, consistently receiving glowing reviews for its quality, variety, and unique service model. Guests can pre-order specific "country breakfasts" such as German, French, Italian, Greek, Turkish, or English options, which are then freshly prepared and served at a chosen time. This personalized approach is highly appreciated, with many describing the food as delicious, plentiful, and outstanding. In addition to the ordered meals, a small buffet is also available, offering further selection. The coffee is frequently praised for its quality. While most feedback is overwhelmingly positive, a few guests noted occasional delays in restocking the buffet or a limited range of vegetarian options. The hotel does not have a full-service restaurant or bar on-site for other meals.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for various activities. It is within easy walking distance of key attractions such as the Westfalenhalle, Signal Iduna Park, and the city center, which is just a 10-minute stroll away. The main train station is also easily accessible on foot. For those relying on public transport, an U-Bahn station is conveniently located just two minutes away, providing seamless connections throughout the city. The hotel is also very close to the local hospital, making it ideal for visitors. While the surrounding neighborhood is described as quiet and pleasant with many nearby restaurants and shops, parking is a significant challenge. On-site parking is extremely limited, and guests are typically directed to expensive public parking garages, such as the hospital's, which can cost up to €30 per 24 hours.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, helpful, and attentive when present. Guests appreciate their willingness to assist with inquiries, resolve issues promptly, and provide a welcoming atmosphere. The self-check-in process, while generally smooth, can sometimes be a point of frustration for guests who experience issues with receiving their access codes or navigating the keypad, especially given the limited staff presence after 2 PM. This reduced on-site support means guests needing assistance outside of morning hours may find it challenging to get immediate help. However, when staff are available, they are noted for their responsiveness, such as arranging for lost items to be shipped or compensating for inconveniences. Housekeeping is generally considered good, ensuring rooms are clean, though some guests noted inconsistencies with daily bed making or replenishment of in-room amenities.

Additional Information
Guests should be aware that the hotel operates with a largely unmanned reception after 2 PM, relying heavily on its PIN code entry system for both the main door and individual rooms. This can lead to a feeling of anonymity for some, and guests arriving late or encountering issues may find themselves needing to contact staff remotely. While generally considered good value for money for its central location and amenities, some guests felt the nightly rate was high given the hotel's simple nature and lack of certain facilities. There have been isolated reports of booking discrepancies, such as unexpected charges or rooms being accessed while guests were still checked in, highlighting the importance of confirming booking details. Furthermore, the hotel does not offer luggage storage beyond the reception's operating hours, which typically end in the early afternoon.