Fairfield by Marriott Inn & Suites Hagerstown

This hotel is widely praised for its newness and modern design, creating a fresh and inviting atmosphere for guests. Its signature feature is its consistent cleanliness, which is frequently highlighted as a standout quality. Guests also consistently commend the friendly and helpful staff, who contribute significantly to a positive experience. The hotel is often described as quiet and safe, making it an ideal choice for road trippers seeking a comfortable and convenient overnight stop, as well as families looking for a reliable and clean accommodation. To ensure the most restful stay, guests might consider requesting a room away from the elevator or main highway, and be aware of the in-room motion sensor light which some found disruptive.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. Many appreciate the well-maintained fitness center, described as clean and modern, providing a good option for workouts. An indoor pool is available, though some guests wished for extended operating hours. Wi-Fi connectivity receives mixed reviews, with some finding it reliable while others experienced spotty service or difficulty connecting. Parking is generally ample and convenient, often noted as free. Rooms are equipped with useful mini-fridges and microwaves, adding to guest convenience. While the hotel advertises a bar, many guests were disappointed to find it was not operational or merely a counter without service. Some guests also noted issues with the elevator being loud or broken, and the availability of laundry facilities is a practical addition.

Cleanliness & Room Comfort
Guests consistently laud the hotel's cleanliness, describing rooms as spotless, immaculate, and well-maintained. The beds are frequently praised for being very comfortable, contributing to a restful night's sleep, though a few found them too firm. However, feedback on pillows is less positive, with many finding them flat or uncomfortable. Rooms are generally described as spacious and modern, featuring tasteful furnishings. While many found the bathrooms to be large, beautiful, and clean, some reported issues such as weak water pressure, shower doors that leaked, or a lack of an exhaust fan. Noise levels receive mixed comments; while many appreciate the hotel's quiet location, some experienced significant road noise or loud air conditioning units, and thin walls occasionally allowed sounds from neighboring rooms. A recurring point of contention is the in-room motion sensor light, which some guests found disruptive to sleep.

Dining & Food Quality
The complimentary breakfast receives varied feedback from guests. Many describe it as good, great, or even excellent, highlighting a decent breakfast variety that includes both hot and cold options. The coffee is often praised for being hot and tasty. However, some guests found the breakfast to be simple, sparse, or mediocre, noting a lack of certain items like yogurt, fresh fruit, or sufficient protein options. Specific complaints included dry or shriveled bacon and sausage, clumpy oatmeal, or items like eggs not being replenished quickly enough. While waffles are typically available, the overall quality and consistency of the hot food items can be inconsistent, leading to a mixed perception of the dining experience.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for road trippers due to its easy highway access and proximity to the interstate. Parking is abundant and often free, which is a significant plus for many travelers. While the hotel is situated near various shopping and dining options, guests often note that these are not within easy walking distance, requiring a short drive. The area is frequently described as safe and quiet, despite being close to a major road. Some guests found the turns to access the hotel from the highway to be awkward or require inconvenient U-turns, which can be a minor drawback for first-time visitors. The surrounding area is characterized by car dealerships, limiting pedestrian access to other amenities.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, with guests frequently describing them as friendly, helpful, welcoming, and attentive. The quick check-in and efficient service at the front desk are often highlighted. Many guests commend the housekeeping staff for maintaining clean rooms and providing daily service. While the general service is excellent, some guests reported issues with maintenance responsiveness, particularly regarding non-functional televisions or power issues, and felt that resolutions were not always satisfactory. There were also isolated incidents of miscommunication or perceived lack of care, such as room downgrades or issues with specific policies. However, the overall sentiment is that the staff strives to provide a positive experience, with many guests praising their dedication and professionalism, and some appreciating advice on rewards program benefits.

Additional Information
A notable feature that generated significant discussion among guests is the in-room motion sensor light. While intended for energy saving, many found its bright green flashing to be highly disruptive to sleep, especially for light sleepers. Some guests also reported concerns regarding power outage preparedness, noting a lack of emergency lighting in common areas and rooms during an unexpected outage. There were isolated but concerning reports of room issues such as bugs, broken fixtures like drapes or bathroom door handles, and non-functional televisions that were not adequately resolved. Guests should also be aware of a relatively high incidental hold placed on credit cards upon check-in, which some found surprising. Despite these specific points, the hotel is generally perceived as a modern and well-kept property.