Fairfield Inn and Suites by Marriott Marion

This hotel is primarily recognized for its exceptionally friendly and helpful staff, who consistently receive high praise despite the property's aging condition. While many guests appreciate the hotel's general cleanliness, a significant number note that the rooms are outdated and in need of renovation. Its convenient location near the interstate and various dining options makes it a practical choice for travelers passing through, families on road trips, and business travelers seeking easy access. To ensure a smoother stay, guests are advised to inquire about the pool's operational status before booking, as it is frequently closed, and be prepared for potential room key card issues that may require staff assistance for room access.

Facilities & Amenities
A major point of contention for many guests is the hotel's pool and hot tub, which are frequently reported as closed, drained, or under repair, leading to disappointment for those who booked specifically for these amenities. A recurring and significant inconvenience is the issue with key cards, which often do not work, necessitating staff to escort guests to their rooms. While the lobby has been recently renovated and appears modern, this contrasts sharply with the older condition of the rest of the property. The fitness center has been noted for a specific issue with mold. Parking is generally abundant and well-lit, though some guests were surprised by an unexpected parking fee. There have also been isolated reports of Wi-Fi issues and a non-functional elevator.

Cleanliness & Room Comfort
Feedback on cleanliness is mixed; while some guests found their rooms clean and fresh, a substantial number reported significant issues, including rooms being barely clean, filthy, or having stains on towels and pillows. Several alarming accounts mention the presence of bed bugs and cockroaches, along with mold in bathrooms and a pervasive musty smell or other unpleasant odors. The outdated rooms are a consistent complaint, with descriptions of peeling wallpaper, worn carpets, dirty tubs, and general disrepair. While some guests found the beds comfortable and conducive to restful sleep, others described them as hard beds or having chunky pillows. In-room amenities like TVs are often reported as not working or being small and basic, lacking smart features. Issues with air conditioning and the condition of refrigerators and microwaves have also been noted.

Dining & Food Quality
The complimentary breakfast generally receives positive feedback, with many guests describing it as good, pretty good, or even wonderful. The breakfast variety typically includes hot options like eggs, biscuits and gravy, and sausage links. However, some guests found the selection scarce. While the overall food quality is often acceptable, specific complaints include oatmeal that appeared unappetizingly crusted or like glue, and instances of expired items such as milk, yogurt, and cream cheese being available. The staff managing the breakfast area are usually commended for their friendliness and attentiveness, though one instance of a staff member expressing reluctance to restock food was noted.

Location & Accessibility
The hotel's convenient location is a significant advantage, situated right off the interstate access, making it an ideal stop for travelers. Guests appreciate its proximity to a wide array of restaurants, many of which are within walking distance. The area also offers easy access to shopping options. Parking facilities are generally ample and well-lit, contributing to guest convenience. However, some guests noted that while the area is walkable to dining establishments, major traffic intersections may lack pedestrian crosswalks, which could be a minor inconvenience for those on foot.

Staff & Service
The friendly staff and helpful staff are consistently highlighted as the hotel's strongest asset, with numerous guests praising their attentiveness and willingness to go above and beyond. The quick check-in process is often mentioned as smooth and efficient. Despite widespread issues with non-functional room key cards, staff members are commended for their prompt assistance in escorting guests to their rooms. While the housekeeping service receives significant criticism for being infrequent or insufficient, the staff at the front desk often attempt problem resolution for other issues. However, there are isolated reports of negative interactions, including a general manager being rude and some front desk personnel being perceived as unhelpful or unprofessional.

Additional Information
A pervasive theme in guest feedback is the urgent need for a comprehensive renovation of the property, as many areas, particularly the rooms, are described as old, worn, and dated, contrasting with the more modern lobby. Guests have expressed frustration over unexpected charges, including a parking fee and a high pet fee, which they felt were not adequately disclosed or justified. Some reviews also noted a complete lack of bottled water available for purchase or as a complimentary amenity. Loyalty program benefits members, particularly those with higher tiers, often express disappointment that the hotel's condition does not align with the brand's expected standards, despite the staff's best efforts.