Fairfield Inn Provo

The hotel offers a convenient location near the freeway and local attractions, coupled with its pet-friendly policy, making it a practical choice for many travelers. The hotel receives mixed reviews regarding its overall condition, with many guests noting it appears dated and in need of a renovation, while others find it clean and well-maintained. The staff consistently earns high praise for their friendliness and helpfulness, standing out as a major positive. Guests frequently discuss the breakfast, which, despite some praise for its variety, often receives criticism for quality and availability. The pool and hot tub are popular amenities, though their operational status can be inconsistent. This hotel is well-suited for travelers seeking an accessible base for their journeys, including families looking for amenities like a pool and pet owners needing accommodating lodging. It also serves business travelers due to its location and staff support. To enhance your stay, guests should inquire about the current status of the pool and hot tub upon booking and be prepared for potential parking limitations, especially during peak times, as spaces can be scarce.

Facilities & Amenities
The hotel features an indoor pool and hot tub, which are popular with guests, often described as refreshing and very hot, respectively. However, numerous reviews indicate these facilities are frequently under repair or not operational, with some guests noting issues like mold on walls in the pool area or a lack of towels. A fitness center is available, though it is described as small. Guests also mention a laundry room, which has been reported as inoperable at times. While free Wi-Fi is provided, some guests found the connection to be inconsistent. The availability of ice machines is appreciated, but some have been found to be out of order. The elevator has also been noted for opening before reaching the floor level, raising safety concerns.

Cleanliness & Room Comfort
Room cleanliness receives mixed feedback; while some guests report clean rooms and comfortable beds, a significant number describe rooms as dirty, with stained carpets, cobwebs, and dust. Issues like unclean sheets, rusted tubs, and peeling paint are also frequently mentioned. Many rooms are noted to have a persistent musty or moldy smell, and some report excessive humidity. Bed comfort varies widely, with some finding them very comfortable and others describing them as hard or lumpy, impacting sleep quality. Noise is a common complaint, particularly from street traffic, the elevator, and slamming doors. Some guests also experienced issues with old, noisy AC units and a lack of hot water in the showers. In-room amenities like fridges and microwaves are appreciated, but some rooms lack basic items like shampoo or have non-functional TVs or bathroom lights.

Dining & Food Quality
The complimentary breakfast is a highly discussed topic, with feedback ranging from "good" and "appetizing" to "worst" and "mediocre." While some guests appreciate the variety of options, including waffles and quiche, many report issues with food availability, noting items like eggs, coffee, and bagels running out quickly or not being restocked. The quality of the hot food, such as eggs, is frequently criticized for being rubbery or tasting like sawdust. Some guests found the coffee to be cold or insufficient. The breakfast area itself is often described as small and cramped, with issues like dirty tables and overflowing trash. Despite these criticisms, some guests found the breakfast to be a highlight, especially for those seeking gluten-free options.

Location & Accessibility
The hotel's location is generally praised for its convenience, being situated close to the freeway and various restaurants. Guests find it easy to access and appreciate its proximity to local points of interest like the BYU campus and the Amtrak station. However, parking is a significant and recurring issue. Many guests report limited parking spaces, often finding the lot insufficient for the hotel's capacity, especially during peak times. This frequently leads to guests having to park in adjacent lots, such as the Arby's parking lot or the hotel next door. While the location offers good accessibility, the hotel's position near a busy road means that street noise can be a problem for rooms facing the street, impacting guest comfort.

Staff & Service
The staff at the hotel consistently receives high praise, with many guests highlighting their friendliness, helpfulness, and attentiveness. Front desk personnel are often described as polite, professional, and caring, making guests feel welcome and remembered. The check-in process is generally smooth, though some guests have reported issues with late check-out requests being denied or complications with pre-paid reservations and credit card verification. While most interactions are positive, a few guests have encountered rude or unprofessional staff, particularly regarding specific issues or requests. Housekeeping service is noted to be infrequent, with rooms typically cleaned only every third day, which some guests found insufficient. Overall, the staff's dedication to providing good service is a standout positive aspect.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by many travelers, though some note a lack of designated waste bags or suitable outdoor areas for pets. Guests should be aware that while pets are allowed, there may be a pet fee. A common point of contention is the hotel's strict policy regarding late check-out, which is frequently denied, even for loyalty program members. Some guests have also reported issues with manager interactions, describing them as unhelpful or unprofessional when addressing concerns like reservation cancellations or room issues. The hotel does not offer a safe in the rooms, and some rooms lack a freezer compartment in the fridge.