Fairfield Inn & Suites by Marriott Columbus Marysville

The hotel is widely recognized for its modern design and exceptional cleanliness, providing a fresh and inviting atmosphere that many guests find appealing. Its convenient location near major highways and local attractions makes it an ideal choice for both business travelers seeking efficiency and families exploring the area, such as the Columbus Zoo. Guests consistently commend the friendly and accommodating staff, who are often highlighted for their helpfulness and attentiveness, contributing significantly to a positive stay. The hotel's spacious rooms and generally positive breakfast offerings are also frequently highlighted as key features. This establishment is particularly well-suited for travelers who prioritize a contemporary, well-maintained environment and excellent service. To ensure a smooth experience, guests should confirm specific billing policies for early departures or cancellations, as some have reported issues with refunds. Additionally, if traveling with pets, it is advisable to clarify the hotel's pet policy and any associated fees beforehand.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. The swimming pool is a popular amenity, especially for families, though some guests have noted it can be small or cold, and there have been instances of it being closed due to maintenance or towel shortages. The fitness center is well-regarded and provides a good option for guests to maintain their routines. While the elevators are generally functional, some guests have reported them being slow, creaky, or even bouncing, which can be concerning. The lobby and common areas are described as clean and comfortable, often featuring a 24-hour coffee and hot chocolate station. Guests appreciate the convenience of an on-site shop for snacks and drinks, though some find the prices to be high. Parking is generally ample and easily accessible, although one guest experienced issues during a lot resurfacing project. Some guests have noted that the business center was not operational during their stay.

Cleanliness & Room Comfort
Guest feedback on cleanliness is largely positive, with many describing rooms as spotless and well-maintained. However, some guests have reported significant issues, including pet hair on carpets, dust on surfaces, and even ants in rooms, leading to room changes. The room condition is generally seen as modern and spacious, though some bathrooms, particularly the tubs, could benefit from updating. Bed comfort receives mixed reviews, with some finding beds very comfortable and others describing them as hard or uncomfortable, and pillows also vary in comfort. Water pressure in showers also varies, with some praising it and others finding it weak or experiencing quick depletion of hot water. While televisions are large and offer internet connectivity, some guests encountered issues with Wi-Fi signal preventing streaming services from working. Other in-room amenities like coffee makers are appreciated, but some rooms lack convenient outlets or USB ports near the nightstand. Noise can be an issue due to thin walls and poor soundproofing, leading to disturbances from neighboring rooms or highway traffic.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as great, hot, and fresh, providing a good start to the day. Most guests appreciate the breakfast variety, noting options like hot items, oatmeal, and various pastries, though some found the hot selections limited or the overall offerings too carb-heavy. Specific items like fried eggs and turkey sausage received negative comments from some. While the coffee is generally available 24/7, some guests reported the pot being empty or the coffee being lukewarm. The breakfast area itself is often praised for being large and clean, contributing to a pleasant dining experience. However, some guests expressed disappointment with the lack of certain items like waffle batter, fresh fruit, or cereal, attributing it to perceived supply issues. Overall, the breakfast is considered adequate and convenient, aligning with typical hotel offerings, but some guests felt it fell short of expectations for a newer establishment.

Location & Accessibility
The hotel's location is generally considered convenient, offering easy access to the highway and placing guests minutes from a charming downtown area and various restaurants within walking distance. This makes it a practical choice for those traveling by car and seeking dining options nearby. Guests appreciate its proximity to local attractions like the Columbus Zoo and shopping areas. While some describe the immediate surroundings as being "in the middle of nowhere," most find the accessibility to be a major advantage for their travel needs. However, the hotel's close proximity to the highway means that truck traffic noise can be an issue for rooms facing that direction, potentially impacting sleep quality for some. Parking is readily available and generally ample, providing convenience for guests with vehicles.

Staff & Service
The staff consistently receives high praise, with guests frequently describing them as friendly, helpful, accommodating, and attentive. Many reviews highlight their professionalism and willingness to go above and beyond, making guests feel welcome and at home. The check-in process is generally reported as quick and efficient, though some guests experienced issues with app-based room keys or found certain front desk attendants to be less welcoming. Housekeeping service receives mixed feedback; while many commend their thoroughness, a significant number of guests reported issues with rooms not being cleaned daily or on weekends, leading to a lack of fresh towels and trash accumulation in hallways. There are also notable complaints regarding billing and refund issues, with some guests experiencing difficulties securing refunds for cancelled reservations or early departures, leading to frustration. Despite these specific concerns, the overall sentiment towards the staff's demeanor and willingness to assist is overwhelmingly positive.

Additional Information
The hotel is relatively new, often described as being only three to four years old, contributing to its modern appearance. The pet policy is a recurring topic, with guests noting that pets are allowed, but some have reported unexpected fees or challenges finding suitable outdoor areas for their animals. Guests should be aware that the hotel operates as a no-cash establishment for purchases at its on-site shop. Some guests have experienced persistent issues with the elevator, describing it as bouncing or dinging, and there have been reports of a recurring AC noise problem on the third floor. A notable concern for some guests is the hotel's housekeeping policy, which often does not include daily room cleaning, particularly on weekends, leading to a lack of fresh towels unless specifically requested. Additionally, some guests have expressed disappointment regarding the lack of rewards program recognition, such as not receiving complimentary water for their status.