Fairfield Inn & Suites By Marriott New York Brooklyn

The hotel is often highlighted for its rooftop terrace, which offers stunning views of downtown Brooklyn, lower Manhattan, and even the Statue of Liberty, making it a memorable feature for many. Guests frequently describe the property as a pleasant, excellent, and beautiful place to stay, often noting its good value. It is particularly well-suited for sightseers and leisure travelers looking to explore Brooklyn and easily access Manhattan. Families visiting relatives or attending events at the Barclays Center, and couples seeking a comfortable base with city views, will also find it a fitting choice. To enhance your stay, guests recommend making time to enjoy the rooftop views and arriving early for breakfast, especially on weekends, as popular items can run out quickly. Be prepared for a significant security deposit and parking fees upon check-in.

Facilities & Amenities
The hotel provides a range of facilities, though guest experiences are varied. A well-equipped gym with various machines and weights is available and appreciated by many. The rooftop terrace stands out as a major highlight, offering impressive city views and a pleasant space for relaxation, though some guests note that staff do not always actively promote its use. For quick needs, a marketplace offers snacks and pantry items, but some guests find these options to be overpriced. While ice machines are present on guest floors, some have been reported as broken. A common point of frustration is the inconsistent availability of mini-fridges and microwaves in all rooms. The Wi-Fi generally functions, but some guests experienced problematic connections with lagging and delays, which affected their ability to stream content on in-room televisions. Additionally, the elevators have been a recurring concern, with reports of them being out of service or requiring frequent repairs, causing inconvenience for guests.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is quite mixed. Many guests commend the rooms for being very clean, comfortable, and well-maintained, often praising the comfortable beds and good showers. However, a significant number of reviews point to issues such as dirty floors, hair in bathrooms, uncleaned toilets, and sticky residue on surfaces upon arrival. Some rooms have been noted to have an unpleasant damp or moldy smell, and a few guests reported the presence of bed bugs. Room sizes are frequently described as small or tiny, which is typical for the area but can feel cramped for more than two people. Noise is a common complaint, stemming from thin walls, noisy heaters/AC units, and construction noise from nearby sites, which can disrupt sleep. Other concerns include worn sheets, stale-smelling pillows, missing towels or washcloths, a lack of soap trays in showers, and poor lighting at mirrors.

Dining & Food Quality
The complimentary breakfast at the hotel receives diverse feedback. Many guests describe it as good, decent, or even amazing, particularly appreciating the hot breakfast options like scrambled eggs, bacon, sausage, frittatas, and oatmeal. The variety of offerings, including bagels, fruits, and juices, is often highlighted, with a waffle maker available on weekends. The breakfast room is generally noted as spacious, clean, and well-stocked. However, a considerable number of guests find the breakfast to be basic with limited options. Some report that popular items like juices or coffee run out quickly, especially on weekends, or that staff begin clearing food before the official closing time. There are also mentions of a lack of common condiments like ketchup or specific items such as herbal teas. A few reviews describe the breakfast as disappointing or even horrible, suggesting that guests might find better options elsewhere.

Location & Accessibility
The hotel's location is a key aspect, frequently described as convenient and excellent due to its proximity to major Brooklyn attractions and public transportation. It is within walking distance (typically 5-15 minutes) of the Barclays Center and several subway stations, including the Atlantic Avenue Station, which offers connections to both subway lines and the LIRR, providing easy access to Manhattan and other parts of the city. Guests appreciate being close to local markets, pharmacies, supermarkets, and a variety of restaurants and bars in nearby neighborhoods like Park Slope and Gowanus. However, some guests describe the immediate area as industrial, unattractive, or even sketchy and unsafe at night, noting a lack of shops directly surrounding the hotel. Parking is a significant and frequently discussed topic; while onsite parking is available and considered a rare advantage in New York, it is limited, often full, and incurs a daily fee (around $40), which many guests find expensive or unexpected. Street parking is sometimes an option but requires careful attention to local signage.

Staff & Service
Guest feedback on staff and service is notably varied. Many guests commend the staff as friendly, helpful, professional, courteous, attentive, and accommodating, highlighting instances of quick check-in, assistance with luggage storage, and going above and beyond to resolve issues or provide local information. Specific individuals are often praised for their exceptional kindness and problem-solving abilities, including rectifying billing errors or returning lost items. Conversely, a significant number of reviews report poor, unprofessional, rude, unresponsive, and even condescending staff behavior. Common complaints include reservation issues (rooms not as booked, rooms unavailable), long waits for check-in, unfulfilled promises (e.g., points, room changes), and a perceived lack of empathy or willingness to assist with problems like billing disputes or housekeeping requests. Some guests experienced issues with staff not securing luggage or housekeeping entering rooms despite "Do Not Disturb" signs.

Additional Information
Guests frequently mention an unexpected security deposit of around $250 upon check-in, which some find excessive and poorly communicated, with reports of delayed refunds or billing discrepancies. The hotel's pet policy is noted, but some guests found the associated fee higher than advertised. There are recurring issues with billing errors and a lack of responsiveness from the hotel's billing department, making it difficult for guests to resolve charges. Some guests report issues with room keys malfunctioning. The hotel offers a marketplace with snacks, though some find these items overpriced. While not explicitly stated as a policy, some guests noted that the hotel has a strict luggage storage policy, limiting storage time to an hour, which can be inconvenient for travelers with late flights. The hotel also has a strong Brooklyn branding presence, with themed decor and merchandise.