Fairfield Inn & Suites by Marriott Pigeon Forge

This hotel is highly regarded for its exceptional cleanliness and a prime location that offers both tranquility and easy access to local attractions. Its signature feature is the inviting outdoor space, including a pool with a slide and a cozy fire pit, providing a relaxing retreat after a day of exploring. The hotel is an excellent fit for families seeking spacious accommodations and recreational options, sightseers who appreciate proximity to key destinations, and couples looking for a quiet, comfortable base. To enhance your stay, consider utilizing the outdoor fire pit in the evenings for a pleasant atmosphere, and be aware that while the pool is a highlight, its water temperature can be quite cool.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and enjoyment. The outdoor pool with a slide is a popular feature, especially for families, though some guests note the water can be quite cold. A significant number of reviews mention the hot tub frequently being out of order, which is a disappointment for many. The inviting outdoor fire pit and comfortable lounge areas are highly praised as excellent spots for relaxation and socializing. While not extensively detailed, a fitness center is available for guests. Most rooms are equipped with microwaves and refrigerators, adding convenience. Guests generally find the Wi-Fi reliable, though some mention issues with USB charging ports in rooms.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its clean rooms and overall well-maintained property. Many reviews highlight the comfortable beds, with some noting the presence of new mattresses, contributing to a restful sleep. Rooms are often described as spacious, providing ample room for guests, particularly families. Standard in-room amenities include two TVs, a microwave, and a refrigerator. Bathrooms are generally reported as large and clean, though a few guests have noted minor issues such as mold or sticky floors. While the hotel is generally quiet, some guests have experienced noise from neighboring rooms or street noise. Feedback on pillow comfort and bed firmness is mixed, with some finding beds too firm or pillows too flat.

Dining & Food Quality
The complimentary breakfast is a convenient offering for most guests, though feedback on its food quality and variety is mixed. Popular items like waffles, eggs, and sausage are typically available. However, some guests report issues with cold coffee, limited fruit and yogurt options, and the quality of the sausage. A significant concern raised by multiple guests involves severe complaints about mold found in some breakfast food containers, particularly cheese, and items running out quickly during peak times. The dining area can become very crowded, impacting the overall experience. Despite these issues, many appreciate the convenience of having breakfast on-site.

Location & Accessibility
The hotel boasts an excellent central location, strategically positioned slightly off the main strip on Teaster Lane. This placement provides a quieter atmosphere, away from the heaviest traffic, while still offering exceptional accessibility to popular attractions. Guests appreciate being within easy walking distance or a short drive to key destinations such as The Island, Tanger Outlet Mall, and a wide array of restaurants and shopping options in Pigeon Forge. Its proximity to the Smoky Mountains and Dollywood is also a significant advantage, making it an ideal base for exploring the wider area. Parking is generally available, though some guests have found it to be a bit cramped.

Staff & Service
The majority of guests consistently praise the friendly staff and their helpful and attentive service. Many highlight the quick check-in process and the staff's willingness to be accommodating with various requests, from providing extra towels to assisting with room issues. Specific positive mentions frequently go to the front desk team and the breakfast attendants for their pleasant demeanor and efficiency. However, there are notable inconsistencies, particularly concerning housekeeping services, with some guests reporting that rooms were not cleaned or towels were not replenished as expected during their stay. A few guests also experienced unhelpful interactions regarding loyalty program benefits or specific room requests.

Additional Information
The hotel maintains a strict no-pet policy, which is appreciated by guests with allergies or those preferring an animal-free environment. Recurring maintenance issues include the hot tub frequently being out of order and one of the elevators being out of service, leading to longer wait times. Some guests have reported issues with in-room TVs not working properly or universal remotes causing difficulties. There are also mentions of a lack of USB charging ports near beds and missing hair dryers in some rooms. Guests should be aware that some king rooms are configured as handicap accessible rooms, which may not be ideal for all travelers and can impact room layout and amenities like the shower.