Fairfield Inn & Suites Charlotte Arrowood

The hotel is frequently noted for its convenient location near major highways and local amenities, making it a practical choice for travelers in transit or those attending events in the area. Despite being an older property, many guests highlight the consistently friendly and helpful staff as a significant positive, often going above and beyond to assist. The complimentary breakfast is also a recurring highlight, offering a variety of options to start the day. While some aspects of the hotel show their age, the dedication of the staff often creates a welcoming atmosphere. This hotel is particularly suited for budget-conscious travelers and business travelers seeking a straightforward stay with good access to transportation. To ensure a comfortable experience, guests are advised to manage expectations regarding the hotel's age and to communicate any room issues promptly with the attentive front desk team.

Facilities & Amenities
The hotel's facilities receive mixed feedback, often reflecting the property's age. The elevator system is a frequent point of concern, with guests reporting only one being available and occasionally out of service, leading to inconvenience, especially for those on upper floors. The fitness center is described as small and minimally equipped, with some guests noting that several machines are often out of order. Similarly, the pool is a source of disappointment for many, as it is frequently reported as closed, dirty, or unavailable, despite being advertised. While Wi-Fi generally functions, some guests experience weak signals. The laundry facilities have also been a point of contention, with reports of machines not working effectively or issues with obtaining necessary supplies. The air conditioning system throughout the hotel, including in rooms and common areas, is often cited as insufficient or noisy, struggling to maintain comfortable temperatures.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort vary significantly. While some guests find their rooms adequately clean, a notable number report issues such as stains on linens and furniture, mold or rust in bathrooms, and general filth. There are also concerning mentions of unpleasant odors pervading rooms and hallways, including persistent smoke smells and mustiness. The beds receive mixed reviews, with some finding them comfortable and conducive to a good night's sleep, while others describe them as mediocre, lumpy, hard, or sagging. Many guests highlight the outdated and worn condition of the room furnishings, including old televisions, non-functional electrical outlets, and damaged items like shower rails or smoke detectors. Noise levels are a common complaint, with thin walls allowing sounds from neighboring rooms, hallways, and the HVAC system to disturb rest. Additionally, some bathrooms are noted for issues like leaking sinks, lack of toiletries, or poor water pressure.

Dining & Food Quality
The complimentary breakfast service is a frequently discussed aspect of the hotel experience, often receiving mixed but generally positive feedback. Many guests appreciate the variety of hot and cold items offered, which typically include eggs, bacon or sausage, waffles, oatmeal, cereal, and fresh fruit. The food quality is often described as good or sufficient to start the day, with some guests particularly enjoying the fresh fruit and the convenience of the waffle machine. However, there are consistent reports of the breakfast area being understaffed, leading to items running out quickly, including food, plates, and utensils, and slow replenishment. Some guests also note issues with the quality of specific items, such as raw or watery eggs, hard potatoes, or stale pastries. The coffee supply and taste are occasionally mentioned as inconsistent. Despite these challenges, the breakfast team members often receive praise for their friendly demeanor and efforts to maintain the area.

Location & Accessibility
The hotel's location is consistently praised for its convenience and accessibility. Situated close to major highways, particularly I-77, it offers easy access for travelers in transit and those visiting nearby attractions. Guests appreciate its proximity to the airport, outlets, and various restaurants and stores, including a fast-food establishment next door. The hotel is also considered well-placed for events at the Bank of America Stadium. While the location itself is convenient, some guests note that the hotel can be a bit tucked away or hard to find initially. Parking is available and generally described as spacious and free, though some larger vehicles might find maneuvering challenging. Despite the overall convenience, a few guests express concerns about the surrounding area, describing it as feeling somewhat unsafe or having a transient population, which can impact the overall sense of security.

Staff & Service
The staff and service at the hotel consistently receive high praise, standing out as a major positive amidst other critiques. Guests frequently commend the friendly, helpful, and professional demeanor of the team members, particularly at the front desk and within the breakfast area. Many reviews highlight the staff's willingness to go above and beyond to assist guests, whether with check-in, addressing room issues, or providing local information. The check-in process is often described as quick and efficient, though some guests report isolated incidents of rudeness or delays due to system issues. Housekeeping staff are also noted for their attentiveness, though some guests mention inconsistencies in daily service or trash removal. Overall, the dedication of the staff to providing a welcoming and supportive environment is a recurring theme, with many guests expressing appreciation for their positive attitudes and efforts to ensure a pleasant stay.

Additional Information
Guests frequently note that the hotel is an older property and is in significant need of renovation and upgrades, with many expecting a refresh to align with brand standards. There are recurring mentions of unexpected incidental charges upon check-in, which some guests find unclear or excessive. For members of the loyalty program, there is often disappointment that the hotel's condition does not meet the expected quality associated with the brand. Issues with reservations being unexpectedly cancelled or rooms being given away are also reported, causing significant inconvenience. Furthermore, guests occasionally mention noise from other guests or activities in the hallways, impacting the quiet enjoyment of their stay. While the hotel aims to provide a standard experience, these additional factors often contribute to a perception that the property falls short of modern expectations, despite efforts by the staff.