Fairfield Inn & Suites Charlotte Matthews

This hotel is highly regarded for its exceptional staff, whose friendly and accommodating service consistently stands out as a signature feature, making many guests feel genuinely welcomed. The property is frequently praised for its overall cleanliness and the spacious rooms it offers, contributing to a comfortable stay. Its convenient location also makes it a popular choice for various travelers. The hotel is particularly well-suited for families seeking ample space and amenities, as well as business travelers and sightseers who appreciate easy access to local attractions and services. To enhance your experience, it is advisable to confirm your specific room type upon arrival and be mindful that noise from neighboring rooms can occasionally be noticeable.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. Many guests enjoyed the indoor pool, though some noted it was on the smaller side or experienced issues with its heating or chemical balance. A well-equipped fitness center is available for guests to maintain their routines. The outdoor patio, complete with a fire pit and grilling space, offers a pleasant area for relaxation and socializing. While Wi-Fi is generally available, a few guests reported inconsistent signal strength. The hotel also features a convenience shop that is typically well-stocked for quick needs. Some guests noted a scarcity of luggage carts during peak times, and a few experienced minor difficulties with room door access.

Cleanliness & Room Comfort
Guests generally commend the hotel for its clean rooms and their generous spaciousness, which many found to be a significant advantage. Feedback on beds is mixed; while some guests reported them to be very comfortable, others found them to be quite firm or noted signs of wear, suggesting a need for mattress updates. Noise levels from adjacent rooms or hallways were occasionally mentioned due to thin walls, impacting the tranquility for some. Recurring issues included inconsistent hot water availability in the bathroom, and some showers were noted to have low pressure or require attention. Minor maintenance concerns such as peeling caulking, spots on surfaces, or general wear and tear were observed by a few guests.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often described as "great," "delicious," and "plentiful." The breakfast variety typically includes both hot and cold selections, with popular items such as turkey sausage, waffles, scrambled eggs, and various breads. Many appreciate the availability of options like egg white fritters and yogurt. However, some guests reported occasional shortages of popular items like bread, coffee creamer, or waffle batter, and the juice machine was sometimes out of order. While the overall quality is good, a few guests found certain hot food items, such as bacon or sausage, to be undercooked or greasy, and the coffee received mixed reviews.

Location & Accessibility
The hotel's central location is a significant advantage, frequently highlighted by guests as "great" and "convenient." It offers easy access to major highways and is ideally situated near various local attractions and event venues, including the Ovens Auditorium and Bojangles Coliseum. Guests appreciate its proximity to a wide array of shopping centers and restaurants, many of which are within walking distance or a short drive. The hotel also provides parking facilities, which guests generally found to be safe and accessible, contributing to a hassle-free experience for those traveling by car.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback for their exceptional friendliness, helpfulness, and professionalism. Guests frequently commend their welcoming demeanor and willingness to assist with various requests, from providing local recommendations to resolving issues. The check-in and check-out processes are generally described as quick and seamless. While many guests praised the attentive service provided by the housekeeping team, some noted inconsistencies with room servicing, particularly with the every-other-day policy, occasionally requiring guests to request fresh towels or trash removal. Overall, the staff's dedication to customer satisfaction is a recurring highlight.

Additional Information
The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, often placing them on a specific wing of the first floor with convenient outdoor access. However, a pet fee applies, and maid service is typically not provided for rooms with pets. Several guests encountered issues with reservations, including instances of overbooking or rooms not being available upon arrival despite prior booking. A few guests reported delays or complications with the return of their security deposits after checkout. Some stays were also disrupted by unexpected fire alarm activations. The hotel's every-other-day room servicing policy was noted by some guests as less frequent than desired, leading to occasional requests for amenities like body wash or makeup remover towels.