Fairfield Inn & Suites Colorado Springs N./Air Force Academy

This hotel offers a convenient and accessible base for exploring the area, with its easy interstate access and proximity to local attractions. Guests frequently highlight the friendly staff and generally positive cleanliness as key strengths, alongside a varied breakfast offering. While some rooms are described as spacious, feedback on bed comfort is mixed. The hotel is particularly well-suited for sightseers and families looking to explore nearby attractions like the Air Force Academy and Garden of the Gods, as well as business travelers and military families due to its strategic location. To ensure a smooth stay, it is advisable to inquire about the current operational status of amenities such as the pool and hot tub, and to confirm the housekeeping schedule upon arrival, as it may not be daily.

Facilities & Amenities
Guest experiences with the hotel's facilities and amenities are varied. The elevators are a frequent point of concern, often described as slow, inadequate for the building's size, or even out of service, causing inconvenience for guests. The pool and hot tub are consistently mentioned, but often with disappointment, as they are frequently reported as broken, cold, dirty, or unavailable for extended periods, despite being advertised. The fitness center is available, though some guests note it is small and may have non-working equipment. While Wi-Fi generally functions well, some guests encountered connectivity issues. Other in-hotel amenities include a laundry room for guest use and a fire pit that many appreciate for relaxation. Some rooms experienced issues with non-working electrical outlets and malfunctioning refrigerators.

Cleanliness & Room Comfort
The hotel receives mixed feedback regarding cleanliness and room comfort. Many guests praise the rooms as clean, spotless, and well-kept, contributing to a pleasant stay. However, a notable number of reviews mention issues such as dust, dirty bathrooms, mold, musty or unpleasant odors, and even stained bedding or bugs (beetles) found in rooms. The room condition is often described as outdated or older, with some fixtures showing wear. Bed comfort is a divisive topic; while many find the beds comfortable and conducive to a restful sleep, others report them as too soft, sagging, or unsupportive. Noise levels can be an issue due to thin walls, with guests hearing barking dogs, footsteps, or general hallway disturbances. Common in-room complaints include very low water pressure in showers, insufficient or small towels, and the unusual placement of the coffee maker inside the bathroom. Some rooms also lack a microwave.

Dining & Food Quality
The complimentary breakfast is a significant feature, drawing varied feedback from guests. Many commend its quality, describing it as good, great, or even delicious, with a wide variety of options that often change daily. Hot items like waffles, eggs, and sausage are typically available, and some guests appreciated the inclusion of gluten and dairy-free options. However, a recurring complaint is the inconsistent availability of supplies, with coffee, napkins, and other items frequently running out, and staff being slow to replenish them. Some guests found the food quality to be average or poor, with specific mentions of cold oatmeal or unusual-tasting omelets. Despite these issues, the breakfast is generally seen as a convenient and valuable amenity, though its execution could be more consistent.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering easy access to the interstate and placing guests conveniently close to various attractions. It is particularly well-situated for visiting the Air Force Academy, Garden of the Gods, and other local landmarks. Guests appreciate the proximity to numerous restaurants and shopping options, including specific mentions of nearby Outback Steakhouse and Old Chicago Pizza. While the area is generally described as quiet and safe, some guests noted less desirable elements like an abandoned building or a homeless encampment nearby. Parking is a frequently discussed topic; while ample spaces are usually available, some guests found the lot to be small, poorly maintained with potholes, and were displeased with the additional parking fee charged by the hotel. Many rooms offer pleasant mountain views, including Pikes Peak.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently praising their friendliness, helpfulness, and accommodating nature. Many reviews highlight specific individuals for their exceptional service, describing them as attentive, welcoming, and going above and beyond to ensure a pleasant stay. The check-in process is generally reported as easy and smooth. However, housekeeping is a significant area of concern; numerous guests report a lack of daily service, rooms not being cleaned, beds not made, or towels not replaced, despite requests. Responsiveness to in-room issues like malfunctioning refrigerators or AC units is mixed, with some quick resolutions and others experiencing delays or unaddressed problems. There are also recurring complaints about billing discrepancies, including double charges or unrefunded fees, and a perceived lack of communication from management regarding these issues.

Additional Information
Guests should be aware that the hotel is frequently described as an older property in need of renovations, with dated interiors and some worn fixtures, which impacts the overall guest experience. A notable point of confusion for some travelers is the existence of another, newer hotel with a very similar name in the area, leading to mistaken bookings and disappointment upon arrival at this property. The hotel operates with a non-daily housekeeping policy, which guests often find inconvenient and is not always clearly communicated at check-in. While the hotel is pet-friendly, a fee is typically charged, and some guests noted challenges in finding suitable outdoor areas for pets. Guests can often receive discounts at nearby restaurants by showing their room key. Issues with the rewards program benefits and communication regarding billing are also mentioned by some members.