Fairfield Inn & Suites Cookeville

The hotel is widely praised for its exceptionally friendly and accommodating staff, a signature feature that consistently enhances guest experiences. This dedication to service, combined with the hotel's commitment to cleanliness, makes it a memorable stay for many. Its convenient location near the interstate and various amenities is another key highlight, offering easy access for travelers. The complimentary breakfast also receives frequent commendation for its quality and variety. This hotel is an excellent fit for families seeking comfortable accommodations and amenities like an indoor pool, travelers on long journeys needing a quiet and accessible stop, and business travelers looking for efficiency and comfort. To ensure a smooth stay, guests might consider confirming the indoor pool's temperature upon arrival and requesting any additional towels needed in advance.

Facilities & Amenities
Most guests appreciate the range of amenities available, including a convenient Mini Market on-site and complimentary coffee and tea in the lobby. The hotel features a decent-sized fitness center for guest use, and rooms are well-equipped with a refrigerator and microwave for added convenience. An indoor pool is a popular feature, especially for families, though many guests frequently noted that the water was often cold, impacting their enjoyment. While free Wi-Fi is provided, some users reported slower internet speeds. A few guests also experienced frustration with the TV remote system, finding it overly complex, and some mentioned a lack of vending machines or issues with their functionality.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its overall cleanliness and the general comfort of the beds, often describing the rooms as spacious and the atmosphere as quiet, contributing to a restful stay. Many appreciate the good water pressure in the showers and the provision of full-size toiletries. However, a notable number of reviews indicate issues with room odors, specifically a persistent musty or mildew smell, with some rooms also feeling humid. There are also recurring complaints regarding cleanliness in the bathrooms, including reports of hair and stains on surfaces. While most found the beds comfortable, some guests reported them to be too hard or showing signs of wear.

Dining & Food Quality
The complimentary breakfast at the hotel receives largely positive feedback, with many guests praising its variety and quality, often highlighting options such as crustless spinach quiche, pork sausage patties, bacon, and scrambled eggs. The staff managing the breakfast area are frequently commended for their diligence in cleaning and restocking items, ensuring a pleasant dining experience for all. While the coffee is generally well-received, some guests noted it was only warm. A few guests found the breakfast to be merely average or experienced issues with items being picked over later in the morning, such as a lack of biscuits or bread. Despite these minor points, the breakfast is generally considered a strong point of the stay.

Location & Accessibility
The hotel's location is consistently highlighted as a significant advantage, offering convenient access to I-40 and placing guests within easy reach of numerous restaurants, gas stations, and shopping options, including a nearby Sams Club. It is considered an ideal stop for travelers on long journeys, being within an hour's drive of Nashville and close to local attractions like waterfalls and historical places. Guests appreciate the quiet environment despite its proximity to the interstate. While most find the location highly accessible, some noted that there can be traffic congestion when entering the area. Free parking is available on-site, adding to the convenience for those traveling by car.

Staff & Service
The staff at the hotel receives overwhelmingly positive feedback, with many guests describing them as friendly, helpful, polite, and accommodating. Numerous instances of staff going above and beyond are highlighted, such as assisting with TV issues, changing rooms, providing extra amenities like towels or toiletries, and even helping guests locate lost items. The check-in process is generally described as efficient and welcoming. However, a notable number of reviews report negative experiences, including instances of rude staff behavior, particularly from some managers, issues with unauthorized charges, and a lack of assistance when problems arose, especially for bookings made through third-party sites. There were also serious complaints about overbooking and staff being unhelpful in resolving such situations.

Additional Information
Guests should be aware of conflicting information regarding the hotel's pet policy; while some reviews indicate a strict no-pet rule, others reported being able to book with pets online, leading to confusion upon arrival. For those with sensitivities, some guests noted the presence of fragrances in rooms and common areas, suggesting a need for fragrance-free options. Issues with TV entertainment are frequently mentioned, specifically problems with premium channels like Showtime not loading. Additionally, several guests reported significant booking and charging discrepancies, including unauthorized charges and rooms not being available despite confirmed reservations, particularly when booking through third-party sites. Guests also noted inconsistencies with wake-up calls and the availability of towels.