Fairfield Inn & Suites Des Moines Airport

The hotel is a highly convenient choice, particularly for air travelers, due to its close proximity to the airport and the provision of a complimentary airport shuttle service. This makes it an ideal option for those with early morning flights or late arrivals, as well as business travelers seeking efficient transit. Guests consistently highlight the hotel's exceptional cleanliness, the overall comfort of its rooms, and the quality of the complimentary breakfast. Many also appreciate the friendly and helpful staff who contribute to a welcoming atmosphere. For guests planning extended trips, the hotel offers a valuable park and fly program, allowing them to leave their vehicles securely while away. To ensure a smooth experience, it is advisable to confirm shuttle operating hours, especially for very late arrivals, and to consider utilizing the park and fly option for added convenience during your travels.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and comprehensive. The fitness center is frequently praised for being modern and having fully functional equipment, allowing guests to maintain their routines. The pool and hot tub areas are available for relaxation, though feedback is mixed; some guests found the pool water to be cold and the hot tub to be only bath temperature, while others enjoyed them. There were also isolated reports of the hot tub jets not working and the pool area being noisy or having cleanliness issues. Rooms are equipped with convenient amenities such as a mini-fridge with a small freezer compartment, and many feature a large television, though some guests reported issues with the TV not working. The elevator has been noted to have occasional operational problems, which can cause minor inconvenience.

Cleanliness & Room Comfort
A standout feature of the hotel is its consistent cleanliness, with guests frequently describing rooms and common areas as spotless and well-kept, even noting a fresh, clean scent throughout. Rooms are generally found to be spacious and well-appointed, providing a comfortable stay. The beds receive high praise for their comfort, often described as soft and conducive to a restful night's sleep, though a few guests found them to be firm. Noise levels are typically low, with many guests reporting quiet rooms and effective soundproofing, allowing for peaceful rest. However, some experienced disturbances from thin walls or noisy neighbors. The bathrooms are noted for being clean and updated, often featuring a shower/tub combo with an adjustable showerhead and safety grab bars. While most guests found the AC/heating effective, some reported rooms being warm upon arrival or issues with the unit not maintaining a consistent temperature or being loud.

Dining & Food Quality
The hotel's complimentary breakfast is consistently highlighted as a significant positive, receiving widespread praise for its quality, variety, and early availability. Guests appreciate the diverse options, which often include hot items like sausage and eggs, alongside oatmeal, boiled eggs, and a waffle maker that produces small, individual waffles. The breakfast area itself is frequently described as immaculate and well-maintained, with helpful staff. Many guests find the breakfast to be a great start to their day, exceeding expectations for a complimentary offering. Additionally, the hotel's location provides convenient access to dining, with a steakhouse and an Italian restaurant situated right next door, offering easy options for lunch or dinner.

Location & Accessibility
The hotel boasts an excellent location for travelers, primarily due to its close proximity to the airport, making it highly convenient for those with flights. A major draw is the complimentary airport shuttle service, which most guests find to be efficient, punctual, and very helpful for transfers. However, some guests noted that the shuttle service is not available after midnight, which can be an issue for very late arrivals. Parking is available on-site, and while it is complimentary for overnight guests, the lot can become full, sometimes requiring guests to park at an adjacent restaurant. The hotel also offers a popular park and fly program, allowing guests to leave their vehicles for an extended period for a flat fee, which is particularly beneficial for longer trips. Beyond the airport, the hotel is conveniently located near a convention center and offers relatively easy access to downtown, typically within a ten-minute drive.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many guests commend the quick check-in and check-out processes, describing them as smooth and efficient. Staff members are often noted for being welcoming, knowledgeable, and accommodating, going out of their way to assist with requests, such as early bag drops or rental car issues. The shuttle drivers are also frequently mentioned for their friendly and helpful demeanor. However, there are isolated instances of negative feedback, with a few guests reporting experiences with staff members being surly, distant, or unhelpful, particularly regarding specific issues or late check-outs. Housekeeping is generally appreciated for daily service and maintaining clean rooms, though there was one report of an unemptied garbage bin.

Additional Information
The hotel offers a convenient park and fly program, allowing guests to leave their vehicles for up to 14 days for a flat fee, which is a significant benefit for air travelers. While the hotel generally maintains a high standard of cleanliness and comfort, some guests noted that the overall decor and feel of the rooms suggest an older property that has been recently remodeled or updated, with a pleasant, newly appointed lobby. Guests should be aware of the hotel's check-out policy, as some experienced issues with early housekeeping knocks or even police involvement for oversleeping past the designated time. Although most guests found the Wi-Fi adequate, one review described it as unreliable. The hotel also provides daily maid service, which is appreciated by many guests.