Fairfield Inn & Suites Hollister

This hotel is frequently praised for its cleanliness and comfortable beds, offering a reliable and pleasant stay for many. Its location is particularly convenient for those visiting Pinnacles National Park or for business travelers in the area, providing easy access to local attractions and work sites. Families appreciate the hotel's amenities and the general comfort, while couples find it a suitable spot for a quiet getaway. The complimentary breakfast is a consistent highlight, adding significant value to the stay. To ensure the best experience, guests should confirm the current housekeeping schedule, especially for shorter stays, and inquire about any parking fees upon arrival, as these have been points of confusion for some.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. The indoor pool is a popular feature, often described as heated and enjoyable for children, although some guests reported it being closed or very small. A fitness center is available, noted by some as basic but functional. While free Wi-Fi is provided, some guests found it inadequate for their needs, suggesting an option for "advanced" internet. There have been reports of ice machines and business center printers being out of order. A notable concern involves the mini-fridge units, which some guests found problematic as they reportedly only operate for short periods after manual activation, making them unsuitable for items requiring consistent refrigeration.

Cleanliness & Room Comfort
Guests generally commend the clean rooms and the exceptional comfort of the beds, often highlighting them as a key positive aspect of their stay. The spacious rooms are also appreciated, providing ample space for relaxation. However, some reviews indicate inconsistencies, with occasional reports of rooms having a musty smell or minor cleanliness oversights, such as residual trash from previous guests. Issues with in-room amenities include non-working microwaves, TVs, or phones, and some bathrooms have experienced problems like sewage smells, clogged sink drains, or broken shower doors. Noise levels can be a concern for some, with complaints about thin walls leading to disturbances from neighboring rooms.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, frequently described as delicious and offering a great selection. Popular items include fresh waffles, hot oatmeal, cold cereal, yogurt, bagels, muffins, and hard-boiled eggs. The coffee is also generally well-received. However, feedback on breakfast quality is mixed, with some guests reporting issues such as a lack of fresh scrambled eggs, watered-down oatmeal, or a broken waffle maker. There have also been instances where items like juice or yogurt were out of stock, or coffee cups were unavailable, leading to frustration for some guests who found the food not consistently restocked.

Location & Accessibility
The hotel's great location is a consistent highlight, offering easy access to the highway and being conveniently situated near a gas station. It is particularly well-placed for visitors heading to Pinnacles National Park. Most guests find the parking to be spacious and ample, providing convenient options for vehicles. However, a recurring point of contention is an unannounced $5 parking fee that many guests were surprised by upon check-in, as it was not disclosed during their booking process. While the immediate area is generally quiet, some guests have noted the presence of homeless encampments in nearby fields, which caused some concern regarding vehicle safety.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, helpful, professional, and accommodating. Many guests highlight the quick check-in process and the willingness of the front desk team to assist with various requests. However, experiences with housekeeping services are a significant point of frustration for many. The hotel's policy of cleaning rooms only every three days, or not at all for shorter stays, has led to numerous complaints about a lack of fresh towels and trash removal. While individual staff members are often commended for their attentive service, some guests have reported issues with maintenance responsiveness and instances of unhelpful or rude interactions, particularly when addressing major problems like a lack of hot water.

Additional Information
A pervasive issue reported by numerous guests is the inconsistent availability of hot water for showers, with many experiencing only lukewarm or completely cold water, sometimes for extended periods. This problem significantly impacted guest comfort and satisfaction. The hotel's housekeeping policy, which limits full room cleaning to stays of three nights or longer, has been a source of considerable dissatisfaction for guests expecting daily service. Furthermore, a $5 parking fee is often charged unexpectedly, as it is frequently not disclosed during the booking process, leading to surprise and frustration upon arrival. Some guests also noted that rewards program benefits were not consistently acknowledged during their stay.