Fairfield Inn & Suites Memphis I-240 & Perkins

The hotel is often highlighted for its accommodating staff, who frequently receive praise for their helpfulness and willingness to assist guests. While some aspects of the property are noted as needing updates, the overall experience is often described as suitable for road trippers seeking a convenient stopover or budget-conscious travelers looking for a functional stay. Guests appreciate the complimentary breakfast and the efforts made by the team to ensure a comfortable visit. To enhance your stay, it is advisable to confirm specific room amenities upon arrival, as some features may not be fully operational, and consider bringing personal bedding for added comfort.

Facilities & Amenities
The hotel offers a fitness center equipped with an elliptical, bike, treadmills, and weights, though some guests noted a lack of towels or wipes in this area. While the presence of a pool is advertised, many guests expressed disappointment that it was closed or out of commission for an extended period, which was a significant factor for those traveling with children. Free Wi-Fi is available, but its reliability and functionality were inconsistent for some, with reports of it not working or being slow. Other general amenities like ice machines and vending machines are present, contributing to guest convenience.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, with some guests finding their rooms to be clean and well-maintained, while others reported significant issues. Recurring concerns include dirty floors, stained sheets, uncleaned toilets, and a general musty or moldy smell in rooms and common areas. Many guests found the beds to be uncomfortable, describing them as hard or lacking support, and some noted scratchy bedding. In-room amenities like televisions and phones were frequently reported as non-functional, and some rooms had cracked walls, chipped paint, or missing lightbulbs. Issues with showers not working well or having rusty water were also mentioned.

Dining & Food Quality
The hotel provides a complimentary breakfast that generally receives positive feedback for its variety and quality. Guests often mention the availability of eggs, sausage, potatoes, oatmeal, and waffles, along with standard continental options like cereal and bagels. The coffee is also frequently praised. Many guests found the breakfast to be a good start to their day, appreciating the efforts of the staff to keep items stocked and the area clean. However, some expressed minor dissatisfaction with the use of styrofoam plates and cups or the quality of certain items like the toaster waffles.

Location & Accessibility
The hotel's location is a significant point of discussion among guests. While it is conveniently located near the University of Memphis and offers easy access to the interstate, many expressed concerns about the surrounding neighborhood's reputation. The presence of a gated entry and fencing around the property, which some guests perceived as being for security reasons, contributed to a sense of unease for many. Despite the free parking, numerous guests reported vehicle break-ins and shattered windows in the parking lot, leading to strong recommendations against staying there with a car. The area is described as "sketchy" or "not safe" by a considerable number of reviewers.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlighted positive interactions with front desk personnel, who were often described as going "above and beyond" to assist with requests, such as early check-ins, room upgrades, or providing local directions. The check-in process was generally smooth, though some guests reported issues with certain front desk individuals being unhelpful or unprofessional. Housekeeping efforts were noted, with some guests needing to request additional towels or room cleaning. Overall, the staff's dedication to service is a recurring positive theme.

Additional Information
A significant recurring issue reported by guests is the lack of hot water, with multiple instances of guests experiencing only cold showers, often without immediate resolution or room changes. Some guests noted that the hotel's phone system was frequently non-functional, making it difficult to contact the front desk from their rooms. There were also reports of the hotel not honoring late check-out requests for loyalty program members, despite stated benefits. Guests should be aware that some rooms may lack basic amenities like a coffee maker or sufficient outlets near the bed. The hotel's general condition suggests a need for upgrades and renovations to meet expected standards.