Fairfield Inn & Suites Milwaukee Brookfield

This hotel stands out as a new, modern, and exceptionally clean property, offering a comfortable stay in a quiet business park with convenient access to nearby restaurants and shopping. Its contemporary design and well-maintained facilities are frequently highlighted by guests. The hotel is particularly well-suited for business travelers seeking a peaceful environment, couples looking for a clean and comfortable retreat, and families who appreciate the amenities like the pool and complimentary breakfast. Guests consistently praise the overall cleanliness, the modern aesthetic, and the generally friendly demeanor of the staff. To ensure the most comfortable experience, it is advisable to bring your own pillow due to recurring feedback on their quality, and for those traveling with infants, it is crucial to confirm the availability of cribs or pack-n-plays as the hotel does not typically provide them. Additionally, be aware of the hotel's Wi-Fi policy, as some guests noted a charge for higher-speed internet.

Facilities & Amenities
The hotel offers a range of facilities and amenities that generally enhance the guest experience. The indoor pool, while described as small, is appreciated by families and children, though some guests noted it could be cold or murky, and there is no hot tub. A well-equipped fitness center is available, featuring a cold filtered water dispenser, providing a convenient option for guests to maintain their routines. Parking is ample, well-lit, safe, and free, which is a significant advantage. While Wi-Fi is available, some guests expressed frustration with a paid upgrade option for faster speeds and a clunky connection process. The elevators are generally efficient, though one guest reported a slow and singular working elevator during their stay. Complimentary bottled water is offered at the front desk, and cookies are provided daily in the evening, adding a welcoming touch. However, the on-site vending machines and market are noted for being overpriced with limited selections.

Cleanliness & Room Comfort
The hotel's cleanliness is consistently commended, with rooms described as spotless, modern, and well-maintained. While the room condition is generally praised for its updated design, some find king rooms to be on the smaller side. Feedback on beds is mixed; most guests find them comfortable, though some describe them as "just okay" or "too soft." Conversely, the pillows receive consistent negative feedback, often described as thin and unsupportive. Noise levels are a notable concern; despite some quiet rooms due to concrete floors, many guests report significant disturbances from hallways and neighboring rooms, including loud televisions and children running, indicating thin walls. The air conditioning and heating systems also draw criticism for being loud or not maintaining desired temperatures. The bathrooms are highlighted as huge, modern, and featuring excellent showers, but some guests noted issues such as a lack of a fan, a dragging door, or small, thin towels and minimal toiletries. In-room amenities include a large TV, microwave, and hair dryer.

Dining & Food Quality
The hotel's complimentary breakfast receives mixed but generally positive feedback. Most guests appreciate the variety and find the food plentiful and tasty, with specific mentions of gluten-free bagels and waffles being popular among children. The breakfast area itself is consistently described as clean and well-run, offering comfortable seating. However, a significant recurring complaint pertains to the temperature of hot food items such as eggs, sausages, and hashbrowns, which many guests report as being served cold or merely warm, often requiring replenishment. While some guests found the coffee to be delicious, others described it as terrible, suggesting inconsistency. Overall, the breakfast is considered a decent offering for a hotel of this type, but improvements in maintaining the proper temperature of hot dishes would greatly enhance the dining experience.

Location & Accessibility
The hotel boasts a great location, situated in a quiet and safe area within a business park, yet offering convenient access to a variety of amenities. Guests appreciate its proximity to numerous restaurants and shopping centers, most of which are within a five to ten-minute drive. The hotel also provides easy access to major highways, making it a straightforward 14-mile journey to downtown Milwaukee and other parts of the greater area. Its immediate vicinity includes a popular local eatery, Portillos. While the location is highly valued for its tranquility and convenience, some guests noted that the hotel can be a bit challenging to find initially, and not all stated attractions are within comfortable walking distance, requiring a short drive. Ample parking is available on-site, which is well-lit and secure.

Staff & Service
Feedback on staff and service is notably varied, ranging from highly positive to significantly negative. Many guests praise the staff as friendly, helpful, professional, and attentive, highlighting positive interactions with front desk personnel and housekeeping. The check-in and check-out processes are often described as easy and quick. However, a concerning number of reviews detail instances of unprofessional conduct and a lack of empathy from certain staff members, including issues with delayed check-ins due to system outages, unresponsiveness to guest needs, and dismissive attitudes towards complaints. Some guests reported serious problems with reservation cancellations due to late arrivals, even when flight delays were unavoidable, leading to charges for un-stayed nights and rooms being resold. Housekeeping service also received mixed reviews, with some guests noting issues with availability or rooms not being serviced as expected. There were also reports of staff being rude regarding noise complaints or children in common areas.

Additional Information
This hotel is a relatively new property, having been built within the last couple of years, contributing to its modern aesthetic. Guests should be aware of the housekeeping policy, as rooms are typically serviced only every other day for shorter stays, meaning daily maid service is not standard. A significant point of concern for some guests is the hotel's handling of reservation cancellations for late arrivals, particularly in cases of unforeseen travel delays, where guests were charged for rooms they could not occupy and the rooms were subsequently resold. For families with infants, it is important to note that the hotel does not provide cribs or pack-n-plays, requiring guests to bring their own. While Wi-Fi is available, some guests found the process to connect clunky and noted an option to pay for higher-speed internet. The hotel offers complimentary bottled water at the front desk and cookies in the evening, which are appreciated touches.