Fairfield Inn & Suites Minneapolis-St. Paul Airport

This hotel is a popular choice for its convenient proximity to the airport and its highly praised staff, who consistently receive accolades for their friendliness and helpfulness. While many guests acknowledge the property's outdated appearance and some areas in need of renovation, the overall consensus points to a clean and comfortable stay. The complimentary breakfast is a significant draw, often described as delicious and varied. This hotel is particularly well-suited for airport travelers seeking a practical overnight stay, business travelers needing easy access to the city, and families looking for value and amenities like the pool and breakfast. To ensure a smooth experience, guests should confirm the airport shuttle schedule, as service reliability can vary, and be prepared for the condition of the parking lot.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The indoor pool is available and enjoyed by some, but several guests noted the water was cold or the area needed updating. The hot tub is a frequently mentioned amenity, but it is often reported as out of order, dirty, or having excessive chlorine levels. Some guests also found it inconvenient that the hot tub was in a separate room from the pool. A fitness center is present, though some reviews indicate it has limited equipment or was not fully functional. Guests appreciate the availability of microwaves and refrigerators in rooms, though some reported issues with the refrigerator's cooling capacity. The hotel also provides laundry services and a small convenience market, which some found to have a limited selection.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many describing rooms as clean, very clean, and having comfortable beds and pillows. However, a notable number of reviews highlight issues with the property's age and maintenance. Some rooms were reported to have a musty smell, cigarette smell, or even mold in the bathroom. Specific complaints include wallpaper tearing, broken glass windows, rusty bathtubs, non-functioning heat/AC units, and toilets that constantly run. While noise levels are generally considered quiet despite the airport proximity, some guests experienced issues with thin walls or loud alarms. The bathrooms are frequently described as small and outdated, with some lacking adequate lighting or having issues with shower heads.

Dining & Food Quality
The hotel's complimentary breakfast is a significant highlight for many guests, often praised for being delicious, hot, and offering a good variety of options. Guests appreciate the selection, which typically includes eggs, sausage, waffles, cereals, fruit, and coffee. Some reviews specifically mention healthy options like yogurt, nuts, and berries. However, some guests noted that the breakfast area could become crowded, and occasionally, food items would run out or were not replenished quickly enough. A few guests found the coffee to be weak or the overall variety to be limited. There are no dining choices within easy walking distance of the hotel, and the on-site market has a small selection.

Location & Accessibility
The hotel's location is a primary advantage, being very convenient to the airport and offering easy access to major highways. This makes it an ideal choice for travelers flying in and out of Minneapolis. The airport shuttle service is a key feature, frequently praised for its timeliness and the friendliness of its drivers, providing convenient transport to and from the airport. However, some guests reported significant issues with the shuttle, including long wait times, unreliability, or not operating during certain late-night or early-morning hours, leading to unexpected transportation costs. The parking lot is a consistent point of negative feedback, widely described as having numerous potholes and often being full, making parking challenging for guests.

Staff & Service
The hotel's staff consistently receives outstanding praise, being highlighted as the property's strongest asset. Guests frequently commend their friendliness, helpfulness, attentiveness, and professionalism. The check-in process is generally described as smooth and efficient. Many guests specifically appreciate the shuttle drivers for their excellent service and pleasant demeanor. The breakfast staff also receives positive mentions for their hard work and friendly interactions. While the majority of feedback on staff is positive, a few guests reported isolated instances of unhelpful or dismissive interactions, particularly regarding unresolved room issues or specific hotel policies. Overall, the dedication of the staff significantly enhances the guest experience, often compensating for the hotel's older infrastructure.

Additional Information
Guests should be aware that the hotel frequently experiences issues with its key card system, with many reporting that their room keys stopped working, requiring multiple trips to the front desk. The property is undergoing some remodeling and updates, with new carpet and furniture noted in some areas, indicating ongoing efforts to improve the guest experience. However, the hotel's parking lot remains a significant concern, with numerous large potholes that guests advise caution navigating. Some guests utilizing the park and fly service reported discrepancies in parking fees or issues with vehicle security, as there are no security cameras in the parking area. The hotel also has a policy regarding the minimum age for check-in, which some younger travelers found restrictive.