Fairfield Inn & Suites Olean

This hotel is a popular choice, particularly for its convenient location directly across from St. Bonaventure University, making it an ideal base for university visitors and alumni. Its proximity to Holiday Valley ski resort also makes it suitable for skiers seeking a comfortable stay after hitting the slopes. Guests frequently highlight the hotel's overall cleanliness, the spaciousness of its rooms, and the consistently friendly staff as key reasons for a positive experience. While most guests enjoy the complimentary breakfast, some find it inconsistent. The hotel caters well to families with its amenities and comfortable accommodations, and road trippers appreciate its easy highway access for overnight stays. To ensure a comfortable experience, guests sensitive to noise might consider requesting a room away from the potentially loud HVAC units or bathroom fans, and it's advisable to confirm the availability of the pool if it's a primary reason for booking.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. The fitness center is frequently praised as very nice and well-equipped, providing a good option for exercise. The pool receives mixed feedback; while some guests and families enjoy it, others find it small, busy, or note issues like strong chlorine smell and a need for maintenance. Occasionally, the pool has been closed without prior notice, leading to disappointment for some. Guests have access to free Wi-Fi throughout the property. Other amenities include a computer area, self-serve laundry, and EV charging stations. The outdoor fire pit is a nice feature for relaxation, though some reviews indicate it may not always be clean or functional. Thoughtful touches like complimentary lotions, hand sanitizer, make-up remover, bicycles, and ice scrapers are also appreciated by guests. Some minor issues with ice makers being out of order or having grime have been noted.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as very clean and well-maintained. The beds are frequently highlighted as comfortable, ensuring a good night's sleep. Many rooms are noted for being spacious, especially the King Suites, which often include two televisions and a decent-sized bathroom. However, some guests have reported specific issues, including a dirty shower upon arrival, a lingering fried-food smell, or a musty smell in some rooms. Isolated incidents of blood stains on sheets have also been reported, leading to room changes. While generally quiet, some rooms experience noise from loud bathroom fans, noisy AC units, or vibrating rooms and refrigerators. Some rooms are described as dated, with minor repair needs, and issues like a non-functioning room heater or phone, and a lack of a convenient outlet for the coffee maker have been mentioned.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, often described as excellent, amazing, and offering a wide variety of choices. Many appreciate the prompt refills and the diverse selection, which includes breakfast sandwiches, spinach and cheese quiche, and scones. Guests can also enjoy waffles with various toppings and oatmeal with different additions. While the coffee is generally praised, some found the lobby coffee to be of poor quality. The availability of non-dairy milk options is a welcome feature for many. However, feedback on specific items like eggs (described as powdered and runny by some) and bacon (noted as thin and translucent) is mixed. A few guests found the overall breakfast mediocre or not consistently replenished, leading them to seek dining options elsewhere. Despite these minor points, the breakfast is largely considered a strong point of the stay.

Location & Accessibility
The hotel's location is consistently praised as a major advantage, particularly its direct proximity to St. Bonaventure University, making it exceptionally convenient for campus visits and events. It is also well-situated for those visiting the surrounding areas of Olean and Allegany. For skiers, the hotel offers easy access to Holiday Valley ski resort, located approximately 20 minutes away. Guests appreciate the convenience of having a Dunkin Donuts next door and several restaurants nearby for dining options. Additionally, Walmart and Aldi's are close by for any snack or supply needs. The hotel's easy accessibility from the highway makes it a practical choice for travelers. Parking is generally ample and free, though some guests have noted that the parking area behind the building can be poorly lit and feel less secure.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the attentive service provided by the front desk team, noting their willingness to assist with requests and ensure a pleasant stay. The check-in process is generally described as quick and easy, contributing to a smooth arrival experience. Guests appreciate the overall positive customer service skills demonstrated by most team members. However, thereがございます isolated instances of mixed feedback, with a few guests reporting unfriendliness or difficulties with specific requests, such as late check-out, which required intervention. While housekeeping is generally considered good, some guests have reported issues with room cleaning frequency or quality, and in some cases, a lack of responsiveness to complaints. Overall, the staff's dedication to service is a recurring positive theme.

Additional Information
Several important details enhance or impact the guest experience. The hotel's room cleaning policy typically involves service every other day, which some guests found inconvenient, leading to issues with towel replenishment and trash removal. Guests with Marriott status have reported mixed experiences regarding guaranteed benefits like late check-out, sometimes requiring external intervention. There have been recurring complaints about the TV guide not functioning correctly, despite guests raising the issue. The outdoor fire pit, while a nice feature, has been noted as occasionally unmaintained or non-functional. Some guests experienced issues with shower water temperature fluctuating rapidly from hot to cold. Isolated but serious concerns about room access security have been raised, where staff allegedly provided room keys to unauthorized individuals. Additionally, some guests reported the pool closure without prior notification, which was a significant disappointment.