Fairfield Inn & Suites Phoenix Chandler/Fashion Center

The hotel's complimentary breakfast stands out as a signature feature, consistently praised for offering a satisfying and varied start to the day. Guests frequently highlight the exceptional staff service, the overall cleanliness of the property, and its convenient location with easy freeway access, placing it close to various restaurants and shopping areas. This makes the hotel an ideal choice for business travelers seeking efficiency and comfort, families who appreciate the spacious accommodations and value-added breakfast, and pet owners who find the hotel exceptionally welcoming and accommodating to their furry companions. To ensure a smooth stay, guests are advised to confirm the pool's operating hours directly with the front desk upon arrival, as there have been reports of inconsistencies, and to be aware of the daily incidental hold policy.

Facilities & Amenities
Most guests enjoy the hotel's clean pool and hot tub, finding them a relaxing amenity. However, some have experienced the pool being closed for maintenance or having inconsistent operating hours, leading to frustration. The hotel is connected to a Courtyard, allowing shared access to some facilities, including a Starbucks and a bar/restaurant. A small gym with new equipment is available for guests. While free Wi-Fi is provided, some guests reported it being slow or experiencing issues with internet TV, while others found it fast. Plenty of free parking is available, including some shaded spots. Onsite laundry facilities are a convenient addition. Some guests noted issues with elevators breaking down or appearing worn. Rooms typically include a mini-fridge and microwave, though some fridges were reported as not cooling properly or missing internal trays. Some rooms lack USB charge ports.

Cleanliness & Room Comfort
Most guests praise the hotel's cleanliness, describing rooms as impeccable and well-kept. However, some isolated reports mention minor issues such as mold in the shower, stained chairs, dirty coffee makers, or hair on bathroom floors. Rooms are generally found to be comfortable and spacious. Yet, a recurring theme is that the rooms and furniture appear outdated and in need of renovation, with observations of chips in furniture, peeling walls, and worn closet doors. Feedback on beds is mixed; many find them comfortable and conducive to a good night's sleep, while others describe them as hard or note that pillows are small and lumpy. Some guests experienced loud air conditioning units, thin walls, and street noise from traffic, which could impact sleep quality. Spacious bathrooms are appreciated, but issues like poor shower heads, low water pressure, leaking faucets, or leaking ceilings have been reported.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as very good, excellent, and offering a hot and filling start to the day with a variety of options. The coffee is also frequently praised. While many appreciate the selection, some guests desired more healthy food options, additional breakfast sandwich choices, or noted that pastries and certain items like waffles or pancakes were sometimes unavailable or ran out quickly. The quality of items like scrambled eggs (perceived as powdered) and bacon (thin) received mixed reviews. During busy periods, such as conventions, the breakfast quality for regular guests was sometimes perceived as lower. The hotel does not have its own full-service restaurant or bar, but guests can access a bar and restaurant located in the adjacent Courtyard property.

Location & Accessibility
The hotel boasts a great location, offering easy access to the freeway and being conveniently situated near numerous restaurants and shopping areas, including a large mall. Guests find its position well-placed for local attractions and appreciate the quiet atmosphere despite its proximity to major roads, making it a practical base for exploring the area. Most guests note that the surrounding area is not very walkable, implying that a car is necessary to reach nearby amenities and attractions. A significant convenience for all guests is the availability of plenty of free parking on-site. The hotel's strategic location also ensures straightforward access to various destinations, including the airport and other parts of the city, though some minor delays have occasionally been reported due to nearby street construction.

Staff & Service
The staff consistently receives high praise for being friendly, welcoming, professional, helpful, and accommodating. Many guests highlight their positive interactions, noting the staff's attentiveness and willingness to assist. The check-in process is generally described as quick and smooth, though some guests experienced delays or issues with staff proficiency, occasionally being directed to the adjacent hotel for assistance. The hotel is notably pet-friendly, with staff making extra efforts to accommodate guests traveling with animals. Housekeeping service received mixed feedback, with some instances of rooms not being fully serviced or left unsecured. A few guests reported issues with staff communication, including inconsistent information about pool hours or a lack of knowledge regarding local attractions. There were also isolated, serious complaints about privacy breaches and unreturned calls regarding financial matters. A common minor inconvenience was room keys frequently deactivating, requiring multiple recodings.

Additional Information
A significant point of concern for many guests is the daily security deposit of $50, capped at $350, which is charged upfront and often not clearly communicated prior to arrival. Guests frequently report long delays or difficulties in receiving these funds back, even when no incidents occurred. The hotel has a pet-friendly policy, which is highly appreciated by pet owners, though a non-refundable pet deposit is required. While signs indicate the hotel is under renovation, guests often observe that actual construction is not visible, but rather a general need for updates and repairs throughout the property. The hotel is physically connected to a Courtyard by Marriott, allowing guests to access some shared amenities like a Starbucks and a bar/restaurant. Guests who are members of loyalty programs like Marriott Bonvoy may find benefits, though some reported issues with points being credited. There were some inconsistencies noted regarding the housekeeping policy, with some guests finding their rooms not serviced as expected.