Fairfield Inn & Suites Provo Orem

This hotel is widely recognized for its consistent cleanliness and comfortable beds, providing a quiet and relaxing stay for many guests. Its modern decor and well-maintained appearance contribute to a pleasant atmosphere, making it a good value for the quality offered. The hotel is particularly well-suited for families due to its spacious rooms and pool, road trippers benefiting from its convenient location and easy parking, and business travelers seeking a clean, quiet environment with good amenities. Sightseers also find the location advantageous for exploring nearby attractions. To enhance your visit, consider requesting a room away from the elevator for maximum quietness, and be aware that popular breakfast items may run out quickly, especially during peak times.

Facilities & Amenities
The hotel offers a range of facilities that generally receive positive feedback, including a full gym that is well-stocked and provides appealing views, and an indoor pool with a large hot tub that is a hit with families. Most guests appreciate the warm water in the pool, though some noted issues with intoxicated guests and a lack of towels in the pool area. While the AC units are often described as quiet and effective, some guests reported issues with units smelling unpleasant or being stuck on heat, and a few rooms experienced draftiness. The Wi-Fi connectivity was a significant point of frustration for several guests, with reports of slow or non-existent internet access. Additionally, some found the showers to have low pressure or inconsistent hot water, and there were isolated reports of non-functioning televisions and issues with toilet flushing.

Cleanliness & Room Comfort
Guests frequently commend the hotel's overall cleanliness, describing rooms as pristine, modern, and well-kept. The beds are consistently praised for being comfortable, ensuring a restful night's sleep, with many highlighting the cloud-comfy feel. Most rooms are noted for their quietness, with minimal noise from hallways or neighboring rooms, even those near the freeway. However, some guests encountered significant issues, including unpleasant room odors like cigarette smoke or a faint urine smell, and some reported finding wet towels or stray hairs upon check-in. The sofa sleepers in some rooms were a major concern, described as heavily stained and lacking proper linens. While bathrooms are generally modern, some guests found them to have cleanliness issues like toothpaste spit on walls or dirty showers.

Dining & Food Quality
The complimentary breakfast is often highlighted as a positive aspect, with many guests appreciating the good spread of choices, including waffles, breakfast sandwiches, and a selection of warm and cold options. Some guests particularly enjoyed the quiche and soufflés offered. However, a recurring and significant complaint revolves around the breakfast service and availability. Many guests reported that popular items, including eggs, sausage, juice, and waffles, frequently ran out, especially during busy periods, leaving the dining area with limited options. Some found the quality of hot items to be poor, with powdered eggs or cold food, and noted a lack of monitoring or replenishment by staff, leading to disappointment and frustration.

Location & Accessibility
The hotel's location is a major draw for guests, consistently described as convenient and perfect for various travel needs. It offers easy access to the freeway, making it ideal for road trips and reaching destinations like national parks, Sundance Resort, and local areas such as Provo and Orem. Guests appreciate its proximity to various food shops and attractions. Despite being close to the freeway, many rooms are noted for being quiet, with no significant road noise. The hotel also provides easy parking, which is a convenience for travelers with vehicles. Some guests enjoyed the views of the nearby mountains from the property, adding to the overall appeal of its setting.

Staff & Service
Many guests praise the friendly staff and attentive service, highlighting their helpfulness and efficiency, particularly during check-in. Specific front desk team members are frequently commended for their welcoming demeanor and willingness to assist. However, there are notable inconsistencies in service quality. Several guests reported negative experiences with housekeeping, including rooms not being cleaned as requested, staff entering rooms without knocking, or a general lack of thoroughness in cleaning and restocking amenities like toilet paper and toiletries. Issues with maintenance were also reported, such as unaddressed room issues like broken toilets or AC. Some guests experienced unhelpful or rude interactions with certain front desk personnel, particularly regarding issues like double charges, deposit returns, or a perceived lack of empathy from management when problems arose.

Additional Information
The hotel has a no-pet policy, which is a significant advantage for guests with allergies or those who prefer a pet-free environment. However, this can be a drawback for travelers with animals. Some guests reported issues with deposit returns, experiencing delays and a lack of communication from the hotel. There were also instances of miscommunication regarding daily housekeeping protocols, leading to guest frustration when rooms were not serviced as expected. A few guests noted an unexpected power outage during their stay, indicating a lack of a backup generator. On a positive note, some rooms include thoughtful touches like a nightlight in the bathroom, enhancing guest comfort.