Fairfield Inn & Suites Smithfield Selma/I-95

This hotel is primarily noted for its convenient location right off a major interstate, making it an ideal stop for road trippers and travelers seeking easy access to nearby shopping outlets and a variety of restaurants. While its exterior and lobby may appear inviting, guests frequently encounter significant issues with room cleanliness and comfort, as well as inconsistent and often unhelpful front desk service. The hotel's overall condition suggests a need for substantial updates, impacting the stay for both couples and families. To ensure a smoother experience, guests are advised to confirm specific room amenities and the operational status of facilities like the pool before arrival, and to manage expectations regarding the level of service and room upkeep.

Facilities & Amenities
The hotel's facilities receive mixed and often critical feedback. The indoor pool is a frequent point of contention, with numerous guests reporting it to be consistently closed for maintenance or found to be unclean, displaying issues like mold and scum. The fitness center is mentioned but noted as needing updates. While free Wi-Fi is available, many guests found it too slow for streaming services like Netflix, which also often failed to work on the outdated TVs in the rooms. Other amenities like ice machines were sometimes reported as non-functional, and the elevator was described as slow or the sole option, leading to potential delays. The absence of 24/7 coffee service in the lobby, a common offering at similar properties, was also a disappointment for some.

Cleanliness & Room Comfort
Cleanliness and room comfort are major areas of concern for many guests. Numerous reviews describe dirty rooms, with recurring complaints of hair on surfaces, stains on mattresses and upholstery, and leftover food in refrigerators. Reports of bugs and cockroaches are also present. Many rooms are perceived as outdated, featuring small, non-functional TVs and furniture that has lost its support. A pervasive odor, often described as musty, mildewy, or chemical, frequently impacts the guest experience. Uncomfortable beds are a common complaint, leading to restless nights. Guests also report significant noise levels due to thin walls and floors, and issues with temperature control from inefficient heating and air conditioning units. Bathrooms often lack proper cleaning, with issues like poor drainage and a lack of hot water.

Dining & Food Quality
Feedback on the hotel's breakfast offerings is highly inconsistent. While some guests praise the breakfast as great, delicious, and offering a good variety, a significant number express disappointment. Many reviews mention food options running out quickly, with pans often left empty and staff unable to keep up with demand. The quality of hot items, such as prepackaged sausage biscuits and quiche, is frequently described as poor or inedible. The coffee is also a point of contention, with some finding it too strong or burned. The breakfast attendant is sometimes noted as being overwhelmed due to understaffing, further impacting the dining experience.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest positive attribute. Situated directly off I-95, it offers extremely easy access for travelers. Guests appreciate its close proximity to a large outlet mall and a wide array of restaurants, making dining and shopping convenient and often within walking distance. The surrounding area is generally perceived as safe, and the parking lot is well-lit, contributing to a sense of security for guests. This accessibility makes it a practical choice for those looking for a convenient stop during their travels.

Staff & Service
The staff and service at this hotel are a frequent source of frustration for guests. The front desk is often reported as unattended, leading to long waits for check-in or assistance. Many guests describe the staff as rude, unhelpful, dismissive, and lacking basic customer service skills, with some instances of staff being openly annoyed or sarcastic. Specific issues include difficulty with reservations, inability to make room keys, and a general unwillingness to resolve guest problems. While a few guests mention friendly staff and quick check-in, these positive experiences are overshadowed by numerous complaints. Housekeeping is also a recurring issue, with rooms often not cleaned during multi-night stays, and guests having to request basic amenities like towels. The overall impression is a significant lack of security and responsiveness from management.

Additional Information
Guests should be aware of several miscellaneous details that impact their stay. There are recurring billing issues, with some guests reporting being overcharged or incorrectly charged for extra nights, leading to disputes. The hotel's rewards program benefits, particularly for loyal members, often fall short of expectations, with many expressing disappointment that the service does not align with the brand's usual standards. While the hotel is described as pet-friendly in some reviews, specific details about the policy are scarce. Furthermore, guests frequently report significant noise from adjacent rooms or floors due to poor sound insulation, impacting their ability to get a restful night's sleep.