Fajardo Inn

This hotel is widely recognized for its impressive swimming pools, which serve as a central feature and a highlight for many visitors. Guests consistently praise the friendly and helpful staff, noting their accommodating nature and willingness to assist. While the property generally maintains a good level of cleanliness, some areas show signs of age and could benefit from updates. The hotel’s location is convenient for exploring the eastern region of the island, including nearby beaches and the ferry terminal. It is an ideal destination for families seeking recreational amenities and for couples looking for a relaxing getaway. To enhance your stay, it is advisable to rent a car for easier access to local attractions and to be prepared for potential variations in on-site amenity availability.

Facilities & Amenities
The hotel boasts multiple swimming pools, including a large recreational pool with a slide and basketball hoop, and a separate lap pool, all generally described as clean and well-maintained. A fitness center is available, often equipped with a juice bar, though some guests noted restricted hours. For recreation, there is a mini-golf course, along with tennis courts and basketball courts, though many reviews indicate these facilities are often in disrepair or weathered. A common point of concern is the elevator, which is frequently reported as out of service, requiring guests to use stairs. Similarly, the ice machine is often broken or requires payment. Wi-Fi connectivity is a recurring issue, with many guests experiencing poor or unreliable service throughout the property. Laundry facilities and an arcade are also available for guest convenience.

Cleanliness & Room Comfort
Guests generally find the rooms clean upon arrival, with comfortable beds contributing to a restful stay. However, many reviews highlight that the furnishings are dated and the overall room condition shows signs of age, with some mentioning peeling doors or old furniture. A significant number of guests reported a persistent musty odor in their rooms, and some even encountered stained sheets, mosquitoes, or cockroaches. In-room amenities are minimal, with no coffee maker, microwave, hair dryer, or iron typically provided, which is a common point of dissatisfaction. While air conditioning units are present, some guests found them noisy or inefficient. Noise levels from outside or from other rooms were occasionally mentioned, impacting overall comfort.

Dining & Food Quality
Dining options at the hotel are often limited, with guests frequently reporting that on-site restaurants are closed or operate with restricted hours. The Mexican restaurant is the most consistently available option, primarily for dinner. Breakfast is a significant area of concern, as it is often not available on-site, or if offered, it is described as having poor quality and limited choices, prompting guests to seek meals elsewhere. The pool bar, a popular amenity, is frequently reported as closed, and a strict policy prohibits guests from bringing their own food or drinks to the pool area. Coffee is not complimentary and is typically available only through coin-operated machines in the lobby or for purchase at the juice bar in the gym, often with reports of machines being out of service.

Location & Accessibility
The hotel's location is considered advantageous for exploring the eastern part of the island, offering convenient access to the Ceiba ferry terminal for trips to nearby islands, the El Yunque rainforest, and various beaches. While the property itself is situated in a quiet area, it is not within walking distance of any attractions, restaurants, or shops. Guests strongly recommend renting a car for ease of movement, as public transportation is limited and ride-sharing services can be unreliable for local trips. The hotel provides ample parking for guests, which is a noted convenience. Despite some concerns about the immediate surrounding area, the hotel is generally considered a safe base for regional exploration.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature, with many guests highlighting their positive interactions with front desk personnel, security, and housekeeping. However, the check-in process is frequently described as lengthy and complicated, often involving significant wait times and the requirement for all occupants to provide identification. Guests are also required to wear wristbands throughout their stay, which some find inconvenient. While the staff strives to be helpful, there are recurring issues with housekeeping consistency, including missed room cleanings and delays in providing fresh towels. Security personnel are noted for being present and attentive, contributing to a sense of safety on the property.

Additional Information
Guests should be aware of several specific policies and features. A security deposit is typically required upon check-in, with some guests reporting delays or issues with its refund. The hotel enforces a strict wristband policy for all guests, which must be worn throughout the stay to access facilities. A notable rule is the no outside food or drinks policy at the pool area, which can be inconvenient given the limited on-site dining options. The property is known for its beautiful landscaping and offers scenic views of the mountains and ocean from various points. Some guests have mentioned the presence of a resident pet bird and friendly resident cats, adding a unique charm to the hotel environment.