Hotel Faranda Bolivar Cucuta, a member of Radisson Individuals

The hotel offers a unique cabaña-style accommodation set amidst expansive green areas and lush gardens, providing a tranquil, resort-like atmosphere within the city. Its signature feature is the presence of two inviting pools, making it an ideal choice for families seeking relaxation and recreation. Guests frequently commend the attentive and friendly staff, the hotel's central location, and the overall comfort of the rooms. While many appreciate the included breakfast, some note its limited variety. The hotel is well-suited for business travelers due to its event facilities and for couples looking for a peaceful retreat. To enhance your stay, consider requesting a recently renovated room to ensure modern amenities and be aware that some areas may experience noise from nearby entertainment venues, particularly on weekends.

Facilities & Amenities
The hotel boasts a range of facilities designed for guest comfort and enjoyment. Guests particularly appreciate the two swimming pools, one of which is deeper and another suitable for children, providing ample space for relaxation and fun. The property features extensive green areas and well-maintained gardens, contributing to a serene environment. For events and gatherings, there are well-equipped salons and meeting spaces. While Wi-Fi is available throughout the property, some guests have noted that its signal can be intermittent or of low quality in certain areas. Convenient parking is a significant advantage, with many rooms offering a dedicated spot directly in front, enhancing accessibility. Additionally, the hotel provides laundry services and has ice machines and vending machines for guest convenience.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied, reflecting the hotel's ongoing updates. Many guests find the rooms to be spacious and generally clean, with some praising the comfortable beds and effective air conditioning. However, a recurring theme is the age of some accommodations, with several reviews mentioning that older rooms are in need of maintenance and renovation. Issues cited include worn mattresses where springs can be felt, leaking AC units, and outdated televisions with poor signal quality. Bathrooms are often described as clean but in need of modernization, with reports of hot water inconsistencies, slippery floors, and shower curtains that do not prevent water from escaping. Some rooms lack standard amenities like a microwave, safe deposit box, hair dryer, or iron, and guests note the absence of drinkable water in rooms. Noise from nearby clubs, hotel events, or the pool area can also impact comfort, especially on weekends.

Dining & Food Quality
The hotel's dining options receive generally positive, though mixed, feedback. The breakfast, which is included with the stay, is frequently described as delicious and of good quality, with some guests highlighting the attentive service of the waitstaff. However, many note that it is typically not a buffet and offers a somewhat limited variety, sometimes featuring cold eggs. The on-site restaurant is praised by many for its delicious food and affordable prices, making it a convenient option for lunch and dinner. Conversely, some guests find the restaurant to be expensive for the quality offered, and a few mention slow service or mixed experiences with specific dinner items like pizza or burgers. Room service is consistently reported as excellent, providing a convenient and high-quality dining experience within the comfort of the guest's room.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy reach of many city attractions and services. It offers good access to public transportation and is conveniently situated close to downtown, making it suitable for both leisure and business travelers. Guests appreciate its proximity to shopping malls, supermarkets, restaurants, and cafes, providing ample options for dining and entertainment. The hotel is also noted for being near the Malecon and the police headquarters, contributing to a sense of safety and security. While some guests find the immediate surrounding area to be somewhat remote, requiring taxis for most excursions, the availability of convenient parking directly in front of many rooms and secure on-site parking facilities greatly enhances accessibility for those traveling by car.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the professional attitude and excellent customer service provided by the team, from the front desk to the restaurant and housekeeping staff. The check-in process is generally described as quick and efficient, though a few guests have reported occasional delays or issues with reservations and billing. Housekeeping is often commended for maintaining cleanliness, although some reviews mention a lack of daily sheet changes or missed spots in older rooms. The wait staff in the restaurant and by the pool are frequently singled out for their exceptional service. Overall, the staff's dedication to providing a positive guest experience is a recurring theme, with their willingness to assist and accommodate requests contributing significantly to guest satisfaction.

Additional Information
Guests should be aware that the hotel operates a pet-friendly policy, though an additional fee is charged per night per pet, and finding suitable outdoor areas for pets can be challenging. There is no dedicated gym facility on the property. A notable aspect is the presence of loud music from the pool area, hotel events, or nearby nightclubs, particularly on weekends and into the late evening, which can affect guests seeking quiet. While generally reliable, some guests have experienced occasional power outages. A deposit is typically required upon check-in. It is also important to note that there are no water dispensers available outside of the rooms, meaning guests will need to purchase bottled water if they do not wish to consume tap water.