Hotel Felisa SPA

This hotel offers a tranquil retreat, with its spa facilities standing out as a signature feature, often highlighted for their completeness and relaxing atmosphere. It serves as an ideal base for couples seeking a romantic getaway, especially with the availability of jacuzzi rooms, and for families who appreciate the spacious accommodations and quiet surroundings. Wellness enthusiasts will find the spa a significant draw, while sightseers and explorers benefit from its convenient location for discovering the Cantabrian region. Guests consistently praise the hotel's cleanliness and the generally attentive service. To enhance your stay, it is advisable to confirm the operating hours and water temperatures of the spa upon arrival, and to be aware that dining options might be limited, sometimes requiring a visit to a nearby tavern.

Facilities & Amenities
The hotel's spa is a prominent feature, frequently described as comprehensive and pleasant, offering a variety of jets, saunas, steam rooms, and jacuzzis. Many guests find it a relaxing and enjoyable experience, particularly when it is not overcrowded. However, feedback on the spa is mixed; some report issues with the main pool water temperature being too cold, and occasional non-functioning jets. The gym is a recurring point of concern, with numerous reviews indicating it is often closed or equipped with broken and oxidized machines. Guests appreciate the convenience of free parking available directly at the hotel. While many rooms feature pleasant balconies or terraces with scenic views, a common complaint is the absence of a mini-fridge in the rooms, which some guests find surprising for a hotel of this category.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms and common areas as spotless and well-maintained. Room comfort receives mixed reviews; many find the accommodations spacious and well-equipped, with some highlighting specific room types like the junior suites as excellent. However, some guests note that certain rooms appear old or deteriorated, with issues such as humidity, broken fixtures, or unpleasant odors like tobacco. The beds are often praised for being comfortable, contributing to a restful sleep, though some guests report hard mattresses or noisy beds. Pillows are occasionally criticized for being too soft or not individual. While many appreciate the overall tranquility, some reviews mention poor soundproofing, leading to audible noise from corridors, adjacent rooms, or outside. The bathroom facilities are generally clean and spacious, with in-room jacuzzis being a popular highlight, despite some reports of them leaking or being noisy.

Dining & Food Quality
The breakfast buffet garners significant attention, often praised for its completeness, variety, and abundance, featuring fresh fruit, pastries, and local specialties. The option for cooked-to-order eggs, bacon, and croissants is particularly well-received. However, the quality of the coffee is a frequent point of criticism, often described as poor or not freshly brewed, and many guests note the absence of natural orange juice. While some find the overall food quality good, others describe the pastries as industrial and the hot options as limited. Feedback on dinner and the hotel's restaurant is varied; some guests enjoy the buffet, but many express disappointment over the lack of an in-house restaurant or room service, especially during off-peak seasons, often being directed to a nearby tavern. The dinner buffet is sometimes described as limited, repetitive, or not meeting expectations for its price.

Location & Accessibility
The hotel's location is widely appreciated for its tranquility, offering a peaceful environment ideal for relaxation. It serves as an excellent base for exploring the surrounding Cantabrian region, with easy access to popular destinations such as Santillana del Mar, Torrelavega, and Suances. Guests value the convenience of free parking available directly at the hotel. While the setting is generally quiet, some reviews mention a noticeable smell from nearby livestock, depending on wind conditions. The hotel is situated in an area that typically requires a car for accessing external amenities like restaurants, pharmacies, and supermarkets, which is important for guests planning their stay. Many rooms offer pleasant views of the surrounding green landscapes, contributing to the serene atmosphere.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the professionalism and pleasant demeanor of the team, from the reception to the dining areas, noting their willingness to assist with a smile. The check-in process is generally described as smooth, with some guests appreciating the flexibility for early access to their rooms. While overall service is commendable, there are isolated reports of understaffing, particularly at the spa reception, leading to occasional queues or delays. The housekeeping team is largely efficient, ensuring rooms are clean and well-maintained. The staff in the dining areas are particularly noted for their efficiency and pleasant interactions with guests. Despite a few isolated negative experiences, the overarching sentiment is that the staff's dedication significantly enhances the guest experience.

Additional Information
A notable point of mixed feedback concerns spa access, with some guests reporting it was included in their booking, while others faced an additional charge or found the policy unclear upon arrival. This discrepancy can lead to frustration for some visitors. The hotel's classification as a four-star establishment is frequently debated in reviews, with many guests feeling that certain aspects of the facilities and services do not fully align with this rating. Furthermore, the hotel has faced recurring issues with its gym, which is often reported as being closed or having non-operational equipment. Some guests have also reported negative experiences with gift cards or vouchers, citing difficulties with redemption due to uncommunicated restrictions or expiration policies.