Hotel Fenix

This historic hotel, located in the very heart of Guadalajara's downtown, is a standout feature for guests seeking to immerse themselves in the city's vibrant culture and explore its iconic landmarks on foot. Its prime position makes it an ideal choice for sightseers and tourists who prioritize accessibility to attractions like the cathedral, markets, and various dining options. While the hotel's age contributes to its traditional charm, many guests note that it is in significant need of modernization and maintenance. To ensure a comfortable stay, it is advisable for guests to manage their expectations regarding the condition of the facilities and to thoroughly inspect their assigned room upon arrival.

Facilities & Amenities
The hotel's facilities receive mixed feedback, with several key areas frequently highlighted by guests. The elevators are a recurring concern, often described as slow, old, and prone to breakdowns, leading to long wait times and occasional inconvenience. While Wi-Fi is available, many guests report it to be slow, unreliable, or non-functional in their rooms. The air conditioning system is another common point of contention, with numerous complaints about it being old, noisy, and often ineffective at cooling rooms adequately. Some guests appreciate the availability of a rooftop area, which offers panoramic views of the city, though its cleanliness and accessibility can vary.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied, often leaning towards the negative. Many guests report issues such as bed bugs, cockroaches, mold in bathrooms, and generally dirty rooms or stained sheets. Some rooms are described as old and outdated, featuring worn furniture and broken fixtures like faucets and showers. Noise is a significant concern, with complaints about noisy air conditioning units, street noise due to thin windows, and hallway disturbances. While some guests find the beds comfortable and the linens clean, others describe them as hard or having worn-out mattresses. Common in-room amenity issues include non-working televisions, unreliable Wi-Fi, lack of hot water, low water pressure, and limited power outlets.

Dining & Food Quality
Guest experiences with the hotel's dining options, particularly breakfast, are quite varied. Most guests appreciate the convenience of having a breakfast buffet on-site, with some praising its variety and the deliciousness of the food and well-prepared coffee. However, a notable number of guests express disappointment, describing the breakfast as simple, with limited options, reheated food like eggs, and cold coffee. Some reviews indicate that the restaurant may have limited operating hours or be closed for other meals, primarily serving breakfast. The wait staff in the dining area generally receives positive comments for their attentiveness and service.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests within easy walking distance of Guadalajara's most popular attractions, including the cathedral, historic center, and various markets. Guests appreciate being close to numerous restaurants and having convenient access to public transportation, including taxis and the light rail station. While the immediate surrounding area is generally considered safe, some guests note that certain streets can be dirty or have loiterers. Parking is available, with some guests appreciating the free on-site option. However, many find the hotel's parking lot to be small, with limited spaces and low height clearance, often requiring guests to use and pay for an external parking facility nearby if the hotel's lot is full.

Staff & Service
The hotel staff receives mixed reviews, with many guests commending their friendliness, attentiveness, and helpfulness, particularly during check-in and check-out processes. Some guests highlight positive interactions with specific staff members who went out of their way to assist them. However, a significant number of reviews report instances of unhelpful, rude, or unprofessional service, especially when addressing issues like room changes, maintenance problems, or booking discrepancies. Guests frequently mention slow or inadequate responses from maintenance staff regarding broken fixtures or non-working amenities. Housekeeping is also a point of concern for some, with reports of rooms not being cleaned daily or being dirty upon arrival.

Additional Information
This traditional hotel is frequently noted for its historic building, with many guests acknowledging its age and classic charm. It offers a pet-friendly policy, which is a significant advantage for guests traveling with animals, and some reviews specifically praise the hotel's accommodation for pets. While some guests find the hotel to offer good value for money given its central location, others feel it is overpriced considering the condition of the rooms and facilities. There are occasional reports of booking discrepancies, such as rooms not matching the reserved type or confusion regarding breakfast inclusion. Guests should be aware that the hotel is undergoing or in need of remodeling, which may impact the overall experience.