Fiesta Americana - Guadalajara

The hotel, prominently situated directly opposite the iconic La Minerva roundabout, serves as a signature landmark, offering guests a highly desirable and central location. This prime position makes it an excellent choice for sightseers eager to explore the city's attractions, business travelers attending local events, and families seeking convenient access to amenities. Many guests consistently highlight the spacious rooms and the generally comfortable beds as key features contributing to a pleasant stay. While the hotel has undergone significant remodeling in some areas, guests are advised to inquire about the room type to ensure a modern experience. The dedicated and friendly staff are frequently commended for their attentive service, enhancing the overall guest experience. To maximize comfort, consider requesting a recently renovated room, as some older sections of the hotel are still awaiting updates.

Facilities & Amenities
The hotel offers a range of facilities that receive mixed feedback from guests. The fitness center is noted for its good equipment, though many visitors express frustration that it is often saturated by non-hotel members, limiting access for hotel guests. Parking is available but often incurs a charge, with some guests finding it expensive and noting poor signage and non-functional escalators in the parking area. The air conditioning system is a frequent point of concern, with numerous reports of it being ineffective or not cooling rooms sufficiently. While some rooms include a minibar or coffee maker, others do not, and some guests report these amenities being non-functional or requiring additional payment for use. A recurring comment is the absence of a swimming pool, which some guests miss.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied, reflecting the hotel's ongoing renovation efforts. While many guests commend the remodeled rooms for their modern aesthetic and overall tidiness, a significant number report staying in older rooms that are described as being in poor condition. These older accommodations are frequently noted for having worn carpets, peeling paint, and outdated fixtures, with some even reporting issues like mold in bathrooms or a general musty odor. The beds are widely praised for their comfort, though some guests find the pillows to be uncomfortably large or firm. Issues with hot water pressure and lukewarm water are occasionally mentioned, as are concerns about noise from adjacent rooms or outside.

Dining & Food Quality
The hotel's dining options generally receive positive remarks, particularly the breakfast buffet, which is frequently lauded for its variety and delicious food. Many guests appreciate the extensive selection and the quality of the hot dishes. However, some find the cost of the breakfast to be quite high. The main restaurant receives mixed reviews, with some guests praising the food quality and attentive service, while others report issues with slow service, inattentive staff, or food that is cold or lacks flavor. Room service is occasionally criticized for being slow or for incorrect orders. The bar is noted for its good drinks and friendly staff, contributing to a pleasant atmosphere for evening relaxation.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, directly facing the iconic La Minerva roundabout. This prime position offers guests easy access to a multitude of attractions, shopping centers, and the consulate, making it highly convenient for both leisure and business travelers. Guests appreciate being within walking distance or a short ride to various points of interest, enhancing their ability to explore the city efficiently. While the hotel provides parking, some guests note that it is a paid service and can be challenging to navigate due to poor signage and non-functional escalators leading from the parking area to the lobby. Despite these minor parking inconveniences, the overall accessibility and strategic placement of the hotel within a safe neighborhood are widely praised, contributing significantly to a positive stay.

Staff & Service
The hotel staff consistently receives high praise for their exceptional service and attentive demeanor. Guests frequently commend the team for their friendliness, helpfulness, and willingness to go above and beyond to ensure a comfortable stay. The check-in process generally receives positive feedback for its efficiency, though some guests report occasional delays or issues with reservations. Staff members are noted for their professionalism in handling requests, from providing extra amenities to assisting with luggage. The housekeeping service is often described as thorough and responsive, contributing to the overall cleanliness of the rooms. Specific mentions highlight the staff's commitment to providing family-friendly service and accommodating various guest needs, reinforcing a welcoming atmosphere.

Additional Information
Guests should be aware of several miscellaneous but important details. The hotel operates a pet-friendly policy, which is appreciated by those traveling with animals, although finding suitable outdoor areas for pets nearby can be challenging. Some guests who are part of the rewards program express frustration that their benefits or requested room upgrades are not always honored, particularly if reservations are made through third-party platforms. There are isolated reports of issues with lost and found items, including instances where valuables were not returned. Additionally, some guests have noted that the hotel's earthquake preparedness and alarm systems were not adequately functional during a tremor, leading to confusion. The presence of time-share pitches during check-in has also been a point of dissatisfaction for some visitors.