Fiesta Inn Express Perinorte

This hotel is a popular choice for business travelers due to its strategic location near industrial areas and its overall value proposition, offering excellent services at a competitive price. Guests frequently highlight the hotel's commitment to providing a comfortable and relaxing stay, making it suitable for individuals seeking respite after a workday. The hotel is consistently praised for its clean rooms, comfortable beds, and the generally friendly and attentive staff who strive to assist guests. While many appreciate the tranquil atmosphere, some reviews indicate occasional noise from other guests or specific room locations. For a more peaceful experience, it is advisable to request a room away from the lobby or higher floors, and note that the pool heating may vary by day.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. The swimming pool is a notable feature, often described as clean and inviting, though feedback on its heating is mixed; some guests report it being cold, especially on weekdays, while others found it warm or heated on weekends. There are occasional comments about minor debris in the pool. For fitness enthusiasts, a gym is available, though some guests found it to be small with limited equipment. The hotel also provides electric car chargers in the parking area, which are appreciated by those with electric vehicles. Additionally, guests can utilize meeting rooms for events or work, and a billiard table is present for recreation, though some note it is in need of maintenance.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests find the rooms to be spacious, comfortable, and generally clean, praising the comfortable beds and pillows which contribute to a restful sleep. However, some reviews highlight significant concerns regarding cleanliness, mentioning dust, hair in bathrooms, stained towels and sheets, and even moldy showers or clogged toilets. Room condition also receives mixed comments, with some noting a lack of maintenance for features like air conditioning, safes, or lighting. While some rooms offer good soundproofing from highway noise, many guests report issues with noise levels from hallways, connecting rooms, or the lobby, impacting their rest. Additionally, some rooms lack basic amenities like a coffee maker, phone, or sufficient bathroom lighting.

Dining & Food Quality
The hotel's dining options receive mixed reviews from guests. The breakfast buffet is frequently mentioned, with many guests praising its variety, delicious taste, and the option for personalized omelets. However, some guests found the breakfast to be limited in variety, lacking flavor, or experiencing slow refills. There are also instances where guests were charged for breakfast, despite it appearing to be included for others. The main restaurant also garners varied feedback; while some describe the food as tasty and suitable for events, others found the quality to be poor, lacking variety, or being overpriced. Specific complaints include menu items being unavailable or missing key ingredients. The bar service has also been noted for occasional unavailability of staff.

Location & Accessibility
The hotel's location is a significant factor for many guests, particularly business travelers, as it offers strategic proximity to various industrial zones and factories. It is also conveniently situated near shopping centers like Perinorte and Walmart, providing easy access to amenities and dining alternatives. While the hotel boasts easy access to major roadways, some guests note that the surrounding area can be congested with high traffic, and some find the adjacent streets unappealing. Feedback on highway noise is mixed, with some appreciating the room's soundproofing, while others still report audible traffic sounds. Parking is available and generally ample and free for guests, including electric car chargers, though some found it to be a considerable distance from the entrance, with difficult access for luggage due to stairs, and concerns about security.

Staff & Service
The staff and service at the hotel receive varied but generally positive feedback. Most guests consistently praise the team for being exceptionally friendly, attentive, and helpful, contributing significantly to a pleasant stay. The check-in and check-out processes are frequently described as agile and efficient. However, there are notable instances of negative experiences, particularly concerning receptionists who were perceived as rude, unaccommodating, or having a poor attitude, especially when dealing with issues like room changes or parking. Maintenance requests, such as for non-functioning air conditioning or clogged sinks, sometimes faced delays or a lack of available personnel. While housekeeping is often commended, some guests reported rooms not being cleaned or finding dust and hair.

Additional Information
Guests frequently highlight issues related to invoicing and billing. Many reviews indicate difficulties in obtaining invoices for their stays, with some guests reporting that invoices were not issued at all or required multiple follow-ups and even return visits to the hotel to resolve. There are also comments about restaurant charges not being easily included on the main hotel invoice, which can complicate expense reporting for business travelers. This recurring theme suggests that guests should proactively confirm their invoicing needs upon check-in and throughout their stay to avoid potential complications. The hotel's policy regarding invoice issuance appears to be a point of frustration for a notable number of visitors, particularly those on business trips who require proper documentation for their expenses.