Fiesta Inn Express San Luis Potosi Oriente

This hotel is often chosen for its pet-friendly policy, offering dedicated green spaces for animals, and is frequently praised for its value for money, often including breakfast. It serves as a convenient option for business travelers due to its proximity to industrial zones and easy highway access, as well as for travelers in transit seeking a comfortable stopover. Families also find it appealing, enjoying the pool and comfortable accommodations. While many guests highlight the attentive staff and comfortable beds, some express concerns regarding cleanliness and maintenance issues. To ensure a smooth stay, guests traveling with pets should confirm the specific fees in advance, and it is advisable to check the room's condition upon arrival, particularly regarding air conditioning and bathroom fixtures.

Facilities & Amenities
The hotel offers a range of facilities, including a swimming pool that is generally enjoyed by guests, though some note it can be small, cold, or occasionally in need of cleaning. A fitness center is available, though some equipment is described as old or basic. Guests appreciate the reliable Wi-Fi connectivity throughout the property. While some rooms lack a refrigerator, an ATM is conveniently located within the hotel for 24-hour access. The elevators are noted by some as being small and old. The hotel also features pleasant garden areas, particularly beneficial for guests with pets. However, some guests have reported issues with the air conditioning being noisy or ineffective, and some showers have been found to have low pressure or broken fixtures.

Cleanliness & Room Comfort
Room comfort is generally rated positively, with many guests praising the comfortable beds and spacious rooms. However, cleanliness is a significant area of mixed feedback. Many reviews mention dirty carpets, a foul smell in rooms, and dirty bathrooms with mold, broken fixtures, or hair from previous guests. Some rooms are described as having worn furniture, peeling paint, or dirty windows, indicating a need for maintenance. While some guests found their rooms to be very clean, others reported inconsistent housekeeping, with rooms not being cleaned for days or lacking sufficient towels. Noise levels from the air conditioning or neighboring rooms are also occasionally mentioned as a concern.

Dining & Food Quality
The hotel's breakfast buffet receives mixed reviews; while many appreciate the variety and taste, some find the options limited, the food often cold, and the juice diluted. The restaurant service can be slow due to understaffing, and the menu is described as limited and expensive for the quality offered, with some food items being inedible. Room service is available 24 hours, which is a convenience for many, but it is also noted for being slow and costly. The bar is sometimes closed or understaffed, leading to long waits. Overall, while some guests find the dining options acceptable, many suggest improvements in food quality, variety, and service efficiency.

Location & Accessibility
The hotel boasts a central location that is particularly advantageous for business travelers due to its proximity to industrial zones and easy access to major highways. It is also a convenient stop for those traveling through the area. However, for guests seeking tourist attractions, the hotel is not within walking distance of many points of interest, requiring transportation to reach them. Public transport options like taxis, buses, and Uber are readily available. While the hotel itself is considered secure with attentive security guards, some guests have noted that the surrounding area can feel unpopulated or unsafe at night. Parking is available, but it is often insufficient, requiring guests to move cars, and lacks covered spaces.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting excellent service, particularly from the restaurant and security teams. However, feedback on the check-in process is mixed, with some guests experiencing significant delays, long waits, or issues with reservations, while others report quick and efficient service. Housekeeping is sometimes inconsistent, with reports of slow service or rooms not being cleaned daily. The room service staff is noted for being slow. Despite some instances of unhelpful or unprofessional receptionists, the overall sentiment is that the staff strives to provide a positive experience, often going out of their way to assist guests.

Additional Information
The hotel has a notable pet-friendly policy, providing dedicated outdoor areas for animals, though some guests find the associated fees to be quite high. There have been instances of billing discrepancies, including unapproved charges or double transactions, which guests advise to review carefully. Some visitors have experienced power outages during their stay, causing temporary inconvenience. The hotel has undergone a change to an "express" format, which some long-term guests feel has impacted the overall quality. While the hotel offers a rewards program, some guests have reported issues with receiving promised benefits. It is also worth noting that some rooms may lack a telephone, requiring guests to go to the lobby for assistance.