Fireside Inn & Suites West Lebanon

The hotel offers a distinctive, cozy, rustic ambiance, largely defined by its large stone fireplace in the lobby and a unique indoor courtyard featuring lush greenery, fish, and turtles. Guests frequently highlight the hotel's spacious rooms, its convenient location, and the availability of a complimentary breakfast, despite varied feedback on its quality. This establishment is particularly well-suited for families who appreciate the pool and animal attractions, couples seeking a relaxing and intimate escape, and both road trippers and hospital visitors benefiting from its strategic position and amenities. To enhance your stay, it is advisable to manage expectations regarding the hotel's somewhat dated appearance and consider bringing earplugs due to potential noise from thin walls. Additionally, confirming breakfast hours, especially on weekdays, is recommended.

Facilities & Amenities
The hotel provides a range of facilities, with the indoor pool and hot tub being popular attractions, though some guests report issues with the pool's temperature or cleanliness, and the hot tub is frequently noted as not being hot enough or out of order. The inviting lobby fireplace and comfortable seating areas are consistently praised for creating a warm and welcoming atmosphere. The unique indoor courtyard with its fish and turtles adds a charming touch. Other amenities include a fitness center, free Wi-Fi, and the pleasant surprise of massage chairs in some rooms. Guests also appreciate the convenience of a laundry room and the availability of outdoor fire pits for relaxation.

Cleanliness & Room Comfort
Feedback on room cleanliness is mixed; while some guests find their rooms spotless, others report issues such as dirty carpets, dust accumulation, or mold in the bathrooms. Rooms are frequently described as dated or tired, with older fixtures, worn furniture, and a general need for renovation. Bed comfort also varies, with some guests enjoying very comfortable beds, while others find them lumpy or excessively hard. Noise levels are a significant concern for many, with complaints about thin walls allowing sound from neighboring rooms and hallways, as well as noisy air conditioning units. Bathrooms are often noted for being small, having low sinks and toilets, or issues with shower pressure and overall cleanliness. Some rooms are equipped with a fridge and microwave.

Dining & Food Quality
The complimentary breakfast buffet receives highly varied feedback. While many guests appreciate the range of options, including hot items like eggs, bacon, and French toast, a significant number consistently report the food being cold, lacking flavor, or of poor quality, with issues like stale bread or watery waffle batter. Replenishment of food items is a frequent complaint, with serving trays often found empty. The on-site restaurant and bar offer convenience for dinner, with guests noting good portion sizes and an intimate atmosphere. However, service can sometimes be slow due to understaffing, and the overall food quality is occasionally inconsistent.

Location & Accessibility
The hotel's convenient location is a significant advantage, providing easy access to major interstates and placing guests near various shops and restaurants. It is particularly well-situated for individuals visiting Dartmouth Hospital or exploring nearby towns. While some guests find the approach to the hotel a bit confusing, its ample parking is consistently praised for its size and ease of use. The hotel's proximity to local attractions and essential amenities makes it a practical and accessible base for both leisure and business travelers seeking convenience and ease of movement.

Staff & Service
Feedback regarding the staff is notably mixed. Many guests commend the friendly staff, highlighting their helpfulness, attentiveness, and welcoming demeanor, particularly at check-in and within the dining areas. However, a considerable number of guests report experiences with unwelcoming or rude front desk staff, and observe that the hotel appears understaffed, leading to slower service in the restaurant and at the front desk. Housekeeping is a frequent point of contention, as daily service is not standard, and guests often need to request towel replenishment or trash removal, which is not always consistently fulfilled. The check-in process is described as fast and efficient by some, while others experienced long waits.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some note an unexpected additional charge for pets. A unique and charming feature is the stuffed animal placed on beds, available for purchase to support a local children's charity. The hotel offers a specific discount for guests visiting Dartmouth Hospital, making it a practical choice for those with medical appointments. Some guests also observe the hotel's eco-friendly practices, such as reduced daily room cleaning and the use of non-disposable items in dining. The property's massive parking lot is a notable feature, accommodating a large number of vehicles.