FirstName Toulouse, part of JdV by Hyatt

This hotel stands out for its prime central location, offering easy access to the city's main attractions and the train station, making it an excellent choice for both sightseers and business travelers. Guests frequently commend the attentive and friendly staff, who strive to provide excellent service despite the significant ongoing renovations impacting various areas of the property. The comfortable beds and generally spacious rooms are also highlighted as key features contributing to a pleasant stay. While the hotel is undergoing extensive updates, it remains a suitable option for couples seeking a convenient base and families appreciating the room comfort. To ensure the best experience, it is advisable to inquire about the current renovation status and request a recently updated room, as some older rooms may have minor issues.

Facilities & Amenities
The hotel is currently undergoing major renovations, which significantly impact the availability and appearance of its facilities. The lobby and common areas are often described as a construction zone, with scaffolding and dust, which can be off-putting upon arrival. Many guests note that the restaurant and bar are closed due to these works, limiting on-site dining and social options. While a fitness center is available, some reviews indicate that it is small and that some equipment may be broken. On the positive side, Wi-Fi generally receives praise for its reliable performance. The hotel is also noted for its eco-friendly initiatives and a welcoming pet-friendly policy, with staff providing amenities for animal companions.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many praising the spacious rooms and comfortable beds that ensure a restful sleep. The soundproofing is effective, contributing to a quiet environment despite the central location and ongoing construction. Many rooms feature separate toilets and well-appointed bathrooms, some with both a shower and a bathtub, though some guests find the bathtubs to be unusually high, posing a potential accessibility concern. In-room amenities like coffee and tea facilities are appreciated. However, cleanliness and condition are mixed; some guests report spotless and renovated rooms, while others mention issues such as stained carpets, unpleasant odors (ranging from dampness to old carpet or body odor), chipped mirrors, or broken air conditioning. Some older rooms are described as dated and in need of refreshment.

Dining & Food Quality
The breakfast service is a prominent topic, receiving mixed but generally positive feedback for its variety and fresh products. Guests often highlight the excellent orange juice and the option for made-to-order items like omelets. However, the breakfast experience is significantly affected by the ongoing renovations, with the service often relocated to a temporary, less appealing space, sometimes shared with an adjacent property, leading to crowding and slow service. Some guests find the breakfast to be overpriced given the temporary setup and occasional issues with cold food or limited options. The main restaurant and bar facilities are frequently mentioned as being closed due to the construction, which limits on-site dining choices to a basic room service menu.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage. It is conveniently situated within a five-minute walk of the main train station and the airport bus stop, making arrivals and departures straightforward. Guests appreciate being within walking distance of the city center and popular attractions like the Capitole, allowing for easy exploration of the city on foot. While the immediate surroundings can sometimes appear busy, the hotel itself is considered well-placed for urban convenience. Parking is available, often through a valet service, which guests find practical, though it is noted to be expensive. Some guests mention the availability of EV charging for electric vehicles.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, professionalism, and attentive service. Guests frequently highlight the team's willingness to go above and beyond to assist, whether with quick check-in processes, accommodating room requests, or providing helpful local recommendations. The valet service is often commended for its efficiency and the courteous demeanor of the attendants. Many reviews emphasize the staff's dedication to ensuring a pleasant stay, even amidst the challenges posed by the hotel's extensive renovations. While isolated instances of miscommunication or check-out issues are mentioned, the overwhelming sentiment is that the staff are a significant asset to the hotel experience.

Additional Information
A critical point for prospective guests is the hotel's ongoing renovations, which are extensive and often unannounced at the time of booking. These works can lead to noise disturbances during the day, particularly from 7 AM to 5 PM, and impact the overall aesthetic of the property, including the facade and common areas. Guests should also be aware of the hotel's deposit policy, which can involve a significant pre-authorization on credit cards, sometimes causing inconvenience. Despite the disruptions, the hotel maintains a pet-friendly policy, providing amenities for animal guests. Some reviews mention the availability of games for children and thoughtful touches like umbrellas in rooms, adding to the guest experience.