Hotel Five - A Staypineapple Hotel

The hotel stands out for its unique and playful pineapple theme, which extends from its decor to thoughtful amenities like cookies and water bottles, creating a memorable and cheerful atmosphere. Its central downtown location is a significant draw, placing guests within easy walking distance of major attractions. Guests consistently praise the exceptionally comfortable bedding, ensuring a restful night's sleep. The hotel is an excellent fit for sightseers and tourists eager to explore the city on foot, as well as couples seeking a fun and convenient base. Families appreciate the welcoming vibe and lobby games, while pet owners find it particularly accommodating with its dedicated services. For a quieter stay, consider requesting a room away from the street, and be mindful of the additional amenity and parking fees upon booking.

Facilities & Amenities
The hotel offers a range of amenities designed to enhance the guest experience, most notably a complimentary water refill station in the lobby, providing hot, cold, and sparkling options, often accompanied by reusable water bottles in rooms. The vibrant lobby serves as a popular social hub, featuring various games like shuffleboard and board games, along with comfortable seating for relaxation. Guests appreciate the availability of plush bathrobes in their rooms and USB charging ports for convenience. While the hotel provides Wi-Fi, some guests reported occasional connectivity issues. A fitness center is available, though a few found it to be small or not well-equipped. Many reviews note the absence of an in-room refrigerator or microwave, though some indicate these can be requested. There is no swimming pool or hot tub on site.

Cleanliness & Room Comfort
Guests consistently highlight the exceptional comfort of the beds and luxurious bedding, often describing them as "cloud-like" and ensuring a restful sleep, with many appreciating the unique two-duvet system. The cleanliness of the rooms is frequently praised, with many noting the absence of carpet and the overall pristine condition. However, feedback on noise levels is mixed; while some rooms, particularly those facing the rear or on higher floors, are described as quiet, many guests experienced significant street noise from traffic, sirens, and the monorail, as well as noise from hallways and adjacent rooms. The bathrooms are noted for good water pressure and ample hot water, though some found the sliding doors to lack privacy and reported issues with shower leaks. Room lighting is often described as dim, and some guests experienced problems with the air conditioning or TV functionality.

Dining & Food Quality
The hotel provides several appealing complimentary food and beverage options for guests. Most guests enjoy the delicious pineapple-shaped cookies offered daily, along with a complimentary drink upon check-in, which often includes alcoholic choices. A coffee shop and bar are available in the lobby, though some guests noted limited operating hours or a somewhat basic selection. Feedback on breakfast is less enthusiastic, with many describing the options as limited, underwhelming, or not consistently available, often consisting of microwavable items. The hotel does not feature a full-service restaurant or offer room service, encouraging guests to explore the numerous dining establishments in the surrounding area.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests in the heart of downtown and making it exceptionally convenient for exploring Seattle. It is highly walkable to numerous popular attractions, including Pike Place Market, the Space Needle, and the Seattle Center, as well as a wide array of restaurants, coffee shops, and shopping areas. Proximity to public transit is also a key benefit, with the monorail easily accessible and the light rail station within walking distance, providing convenient connections to the airport and other parts of the city. While parking is available on-site, it is frequently noted as being quite expensive and the spaces can be tight. Feedback on the immediate neighborhood is mixed, with some guests expressing concerns about the presence of homeless individuals, particularly at night.

Staff & Service
The hotel staff consistently receives outstanding praise for their exceptional friendliness, helpfulness, and attentiveness, with many guests describing them as going "above and beyond" to ensure a pleasant stay. The check-in and check-out processes are frequently noted as being easy, quick, and seamless. Guests appreciate the staff's willingness to accommodate requests, such as early check-ins, late check-outs, and the delivery of amenities like mini-fridges. The hotel is particularly lauded for its pet-friendly service, providing treats, bowls, and even beds for furry companions. Staff members are also highly regarded for offering excellent local recommendations for dining and attractions. However, feedback on housekeeping services is mixed, with some guests noting that cleaning is provided only every other day or upon request, leading to occasional issues with room tidiness or the replenishment of supplies.

Additional Information
Guests should be aware of an additional amenity fee charged daily, which covers services like Wi-Fi and welcome drinks, though many express surprise at this charge and question its value. The hotel maintains a very pet-friendly policy, offering specific amenities and a welcoming environment for animals. For guest safety, key card access is required for both hotel entry during certain hours and elevator use to guest floors. Some guests noted that the hotel's age is apparent in certain areas, with occasional wear and tear on furniture, despite efforts to modernize the decor. Recurring technical issues with in-room televisions, including dimness or problems with streaming connectivity, were also reported. Minor inconveniences mentioned include the absence of suitcase racks in rooms and no ATM on the premises.