Fontana Plaza

This hotel is a popular choice for its central location, placing guests within easy reach of the seafront, shops, and restaurants, making it an ideal base for sightseers and explorers. Many guests appreciate the spacious rooms and the general cleanliness maintained throughout the property. While the staff are often described as friendly and helpful, some visitors have noted issues with noise levels and the hotel's somewhat dated appearance. The hotel is also a good fit for families and pet owners due to its accommodating policies. To ensure a more peaceful stay, guests might consider requesting a room overlooking the pool rather than the street, and it is advisable to confirm the seasonal opening hours of the pool and bar facilities if these are important for your visit.

Facilities & Amenities
The hotel offers a swimming pool area, which many guests find pleasant and clean when open, though it is frequently noted to be closed seasonally or not ready for use, sometimes even during warm weather. There is also a gym available, though some equipment may appear dated. Underground parking is provided, which is a significant convenience given the difficulty of street parking in the area, though it comes at an additional cost and can be narrow. While Wi-Fi is generally available and functional, some guests have reported intermittent issues. A recurring point of feedback is the frequent closure of the hotel's bar and restaurant, with only a seasonal pool bar sometimes available, leading to a lack of atmosphere for some visitors. Guests should also note the absence of kettles or tea-making facilities in the rooms, though mini-fridges are typically present.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, with rooms often described as spotless and well-maintained daily. However, some isolated reports mention initial cleanliness issues or specific areas needing attention, such as mold in bathrooms or crumbling plaster. Rooms are frequently noted for their spaciousness, though many guests find the decor to be dated and in need of renovation, while some rooms appear to have been more recently updated. Feedback on bed comfort is mixed, with many finding the beds very comfortable, but others describing them as hard or the pillows as uncomfortable. A common point of discussion is the open-plan bathroom design, which many guests find lacks privacy, with showers often causing water to spill and bathroom lighting sometimes being insufficient. Noise levels are a significant concern for many, stemming from thin walls, street traffic, and sounds from neighboring rooms. The air conditioning is also a frequent source of complaint, with many guests reporting it to be ineffective, noisy, or centrally controlled, leading to uncomfortably warm rooms.

Dining & Food Quality
Feedback regarding the hotel's breakfast is quite varied. While some guests praise it as delicious, comprehensive, and offering good options like made-to-order eggs, a significant number describe it as disappointing, basic, and lacking variety. Common criticisms include cold hot buffet items, limited choices for vegetarians, industrial pastries, and poor quality coffee. Some guests found the breakfast to be overpriced for the selection offered, suggesting better value can be found at nearby cafes. The hotel's main restaurant and bar facilities are frequently noted as being closed, limiting on-site dining and beverage options outside of breakfast hours.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, providing excellent access to Torrevieja's main attractions. Guests appreciate being within easy walking distance of the seafront, beaches, a wide array of shops, restaurants, and the port. Its proximity to the bus station and taxi ranks also enhances convenience for travelers. Underground parking is available on-site, which, despite its cost, is considered a valuable amenity due to the scarcity of street parking in the bustling city center. While the immediate vicinity is generally considered safe, some guests have noted the presence of certain individuals near the promenade.

Staff & Service
The hotel staff receive mixed reviews, though many guests commend their friendliness and helpfulness, particularly at reception and among the cleaning teams. Some specific positive mentions highlight staff going out of their way to assist guests. However, a notable number of reviews describe some reception staff as unhelpful, disinterested, or even rude, especially when addressing guest concerns such as noise complaints or requests for additional amenities like pillows. The housekeeping service is generally praised for its efficiency and daily room cleaning. While the check-in process is usually smooth, some guests have reported longer wait times.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to bring their animals for a supplement, though some pet owners noted challenges with finding suitable outdoor areas nearby and occasional issues with barking disturbing other guests. Many reviews consistently point out that the hotel's overall appearance is dated and in need of significant renovation, with some areas showing wear and tear. Guests have reported issues with room key cards failing and a lack of English TV channels. There have also been complaints about the smell of smoke, including cannabis, in corridors and from balconies. Isolated incidents of cockroaches have been mentioned in various areas of the hotel. Some guests experienced issues with water supply, including a lack of hot water or complete outages.